Business ProfileforPain Relief Institute, LLC

Along with my partner, I went to the Elmhurst facility for knee injections. We were told it was covered by ********* We were directed to a room for physical therapy and a Chiropracter even though neither of us had back pain. We continued going to the clinic because it took 3 weeks to get both knees injected. I then decided against returning because we received some large bills, and realized how expensive this treatment was. Three months later we received another ****. At no time were we informed that we would have to pay for physical therapy and chiropractic treatment. The worst part of going through this is the injections were not successful. Neither of us has relief from knee pain and stiffness. I think a person should be informed of all treatments and what it will cost.

For HIPPA reasons we cannot address any other patients mentioned in your comments. That being said you spoke with Iris one of our billing associates recently and she told you the statement you received was being looked into and she would get back to you once we had a clear explanation. This process is still ongoing. Getting responses from insurance currently is taking longer than usual on their end. Also, you have a ******** advantage plan through Humana and ******** part B as you primary insurance which would result in having copays or deductibles. At any time while you were receiving treatment you could have opted out of any treatment by letting any of the clinical staff know and you would have been taken off the schedule. Lastly and unfortunately, as is the case in healthcare treatment rendered there is no guarantee of results. Patients respond to treatments differently based on their body and specific condition. Our records indicate as of the last statement sent out in early April your balance due was $50 but per you conversation with Iris that is still being looked into but we need to be afforded enough time to communicate with your ******** advantage plan to be able to give you a proper response. As soon as we have more information Iris will be in touch with you.