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Complaint Details
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Initial Complaint
01/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Quill has been harassing our organization for months regarding an issue that they created almost a year ago. For some reason, they changed our account number in March 2021 without tell us and the only reason we figured it out ourselves was because they started charging us sales tax when we are a tax-exempt entity. We continued to pay our bills referencing the original account number until the issue had been discovered and I contacted them immediately upon them saying that we owed money on invoices that had already been paid. We have never been in arrears and have always paid our bills as received but because they changed our account number, they have never allocated the checks that they cashed to the new account. They said they were going to merge the accounts to fix the issue but they did not and then stopped responding to correspondence and have now involved the collection agency ****************, **** I contacted ******** St. ******* from this company via phone on 12/10/21 and left a voicemail message regarding the issue with no response. I also sent her thorough emails on 12/20/21 and 1/3/22 asking if I should send the proof of payments on the balance they are saying is owed to her or someone else and again, no response was ever received. Now, today, 1/7/22, I come into the office and there is another voicemail from this individual acting like we have not tried to get in touch with her or Quill. I do not understand why this simple issue wasn't fixed months ago but at this point, we are considering all communication from Quill and the collection agency a nuisance that really needs to stop since they are simply sending emails/letters/phone calls acting like we have not tried to reach them to resolve the issue they created. We also no longer due business with them because of this mess. I have attached the 3 invoices and corresponding payments showing that we do not owe the $189.70 (29.99/97.95/59.96) balance that they are claiming. Thank you for your assistance!
Business response
01/21/2022
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Initial Complaint
12/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was approved for a merchant account for my small business fast delivery errand services llc . I have a business account and was paying with invoice where they send a **** 30 days later they cancel my laptop order and I have business credit I need them to send invoice they want me to pay upfront but I am wanting to build business creditBusiness response
01/04/2022
Customer has been advised that he must pre-pay for 90 days before he can be considered for net 30 terms.Initial Complaint
12/30/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
They have repeatedly sent me invoices for something I have the credit card statement for. I have contacted the company 4 times just for them to quit responding everytime I send them the credit card receipt. Now theyre saying they will send me to collections over something less that $19. That I have the receipt for!Business response
01/05/2022
We contacted the customer, identified and resolved the issue. Customer is satisfied.
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Get a QuoteCustomer Complaints Summary
78 total complaints in the last 3 years.
19 complaints closed in the last 12 months.