Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

OpticsPlanet, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOpticsPlanet, Inc.

    Optical Goods

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints concerning delivery issues, product issues, and refund/exchange issues. On 2/4/2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 6/9/2021, BBB has not received a plan of action to alleviate the pattern of complaints.
    Alert:

    In February, 2023, the BBB investigated OpticsPlanet, Inc.’s business practices. This investigation was prompted by a scam tracker request. The details of the scam stated that after making a purchase from the website, the consumer never received the product. 

    OpticsPlanet, Inc. has plenty of complaints online regarding purchasing items from the website. Issues with contacting customer service, and no response from the business regarding missing items ordered from their website.  

    Please see the BBB articles regarding warnings about online retail scams, with tips on how to spot a possible retail scam, here.

     A pattern of complaints was sent to the business on 2/04/2021. 

    On 2/15/2023,  BBB requested additional information. As of 3/6/2023, BBB has not received any response from OpticsPlanet, Inc. 

    Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of OpticsPlanet, Inc. business practice.  


    Additional business information

    Advertising Review:
    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
     

    On 2/15/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.

    The business advertised the following product on their website:

    https://www.opticsplanet.com/sightmark-digital-riflescope.html?_iv_code=XK-NVR-DIGRSP-SM18011

    SightMark Wraith HD 4-32x50mm Digital Rifle Scope, 1in Tube, Second Focal Plane (SFP) Up to 29% Off w/ Free Shipping

    $599.99  $499.97 save 17%

    $719.99  $508.99 save 29%

    The BBB Code of Advertising States:

    2. Comparative Price, Value and Savings Claims

    BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.

    2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:

    2.1.1 Their own former selling price;

    2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or

    2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).

    2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.

    2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.

    As of 3/6/2023, business has not responded to BBB emails or modified the website.

     
    Advertising Review:

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements. 

    On 08/08/2024, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.

    The business advertised the following product on their website:

     

    https://www.opticsplanet.com/vortex-opmod-diamondback-hd-10x42-binoculars.html

    Vortex OPMOD Diamondback HD 10x42mm Roof Prism Binoculars DB-215-OP, Color: Wolf Gray, Prism System: Roof, 39% Off, Blazin' Deal w/ Free Shipping

    $279.99  $169.99

    -              Pricing is not defined for consumers (our price, retail price, store price, etc.)

    The BBB Code of Advertising States:

    2. Comparative Price, Value and Savings Claims

    BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.

    2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:

    2.1.1 Their own former selling price;

    2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or

    2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).

    2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.

    2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.

    As of 8/27/2024, business has not responded to BBB emails or modified the website.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.15/5stars

    Average of 108 Customer Reviews

    Customer Complaints

    181 complaints closed in last 3 years

    72 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We are recognized as one of the world's leading online retailers of a wide selection of sport optics, tactical and military gear, scientific products, hunting gear, professional grade products and eye wear you'll find anywhere.

    Business Details

    Location of This Business
    3150 Commercial Ave, Northbrook, IL 60062-1906
    BBB File Opened:
    8/19/2002
    Years in Business:
    24
    Business Started:
    10/12/2000
    Business Started Locally:
    10/12/2000
    Business Incorporated:
    10/12/2000
    Type of Entity:
    Corporation
    Alternate Business Name
    • Ecentria
    • Eyewearplanet.com
    • www.Opticsforyou.com
    • Shoptics.com
    • www.Radarguns.com
    • Tactical-store.com
    • Microscopes.com
    • www.rangefinders.com
    • Night-Optics.com
    • Bushnelloptics.com
    • Dvor.com
    • Labplanet.com
    Hours of Operation

    Primary

    M:
    7:00 AM - 8:00 PM
    T:
    7:00 AM - 8:00 PM
    W:
    7:00 AM - 8:00 PM
    Th:
    7:00 AM - 8:00 PM
    F:
    7:00 AM - 8:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    9:00 AM - 5:00 PM
    Business Management
    • Mrs. Jessica Conoscenti, Manager
    • Ms. Yelena Cina, Director of Marketing
    • Mr. Pavel Shvartsman, President
    Contact Information

    Principal

    • Mrs. Jessica Conoscenti, Manager
    • Mr. Pavel Shvartsman, President

    Customer Contact

    • Mrs. Jessica Conoscenti, Manager
    Additional Contact Information

    Fax Numbers

    • (847) 919-3003
      Other Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    181 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    108 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Leigh A

    5 stars

    11/13/2024

    I don't know what's up about the bad reviews I got my chest rig earlier than expected I had no problems anytime

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.