Business ProfileforIU Health Physicians
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1801 N Senate Blvd, Indianapolis, IN 46202
- BBB File Opened:
- 2/27/2024
- Business Management
- Ms. Macy Smith, Management Consultant
- Contact Information
Principal
- Ms. Macy Smith, Management Consultant
Customer Contact
- Ms. Macy Smith, Management Consultant
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
November 20th 2023 saw ****************************** in ******* ****************** he ordered to wear a heart monitor for 1 month. I returned heart monitor on December 15th and they received back on Dec 18th. I was told it would take a month to get results. They have already billed my insurance company $580 which was paid. I have made numerous calls to IU Health to obtain my results. Its been 3 months since they have had my monitor and 6 weeks since no one at IU health has called me back. I called their complaint department on 2/16 and I was told they could see that ** had spoke to me on the phone but no record of Dr ordering monitor and/or results. They always seemed confused when I called and put me on hold and said the information was still downloading. Complaint **** said that they would escalate the issue. That has been 2 weeks ago with no response. At this point the information that was downloaded seems to be irrelevant. This office is horrible and I feel I have been swept under the rug. But again they have no problem billing me.
Update: Date Sent: 3/25/2024 2:19:59 PM
They did contact me with my results but I believe it was because of BBB contacting them. It had been months since I had heard from them. They also said they would reimburse the insurance company. I really feel like I fell through the cracks, forgotten about. The reason given was my results were in another file location that it shouldn't of been. If it wasn't for me contacting BBB I probably still wouldn't have my results. I personally would go to a different cardiologist office if ever needed in the future. Thank you for your assistance!
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