Business ProfileforIn & Out Moving

I am compelled to share my previous experience with In & Out Moving, a company I hired for my local move from my previous home to my new residence approximately 1.5 miles away in ******, ******* in 2020. Unfortunately, my encounter with this moving company was far from satisfactory.Estimate Accuracy: During the scheduling process, I struggled to provide an accurate estimate of my belongings. This lack of precision may have contributed to some of the issues I encountered.Reluctant Staff: On moving day, I had three staff members assigned to assist me. Regrettably, one of them seemed unwilling to move proactively. Their reluctance added unnecessary stress to an already challenging situation.Communication Problems: A black staff member consistently made phone calls without actively participating in the move. I attempted to address this issue by offering to pay extra for their work, but it didnt improve the situation.Truck Disappearance: The most distressing part of the experience occurred after we loaded all my belongings onto their truck. Without any warning, they drove the truck far away from my house, leaving me in a state of panic. They assured me they would return the next morning, but this unexpected delay was unacceptable.911 Call: Frustrated and concerned, I contacted the manager or owner of the company and even contemplated reporting the incident to 911. Waiting for the trucks return was nerve-wracking.Monitor Explanation: When the truck finally reappeared, someone informed me that the black staff member wore a monitor from the policy department on their leg. Apparently, they needed to charge the monitor, which further added to the confusion.In summary, In & Out Moving provided an unprofessional and unreliable service. I strongly advise against using this company for your moving needs. The stress and inconvenience I endured far outweigh any cost savings, actually I paid much more than estimates plus a lot of tips.Sincerely,A Disappointed Customer