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Find a Location

Sunset RV has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sunset RV

      1055 N 625 W Shipshewana, IN 46565-8564

      BBB Accredited Business

    Business ProfileforSunset RV

    Wholesale Campers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/13/2015

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This business is a recreational vehicle manufacturer.

    Business Details

    Location of This Business
    1055 N 625 W, Shipshewana, IN 46565-8564
    BBB File Opened:
    4/1/2010
    Years in Business:
    16
    Business Started:
    4/11/2008
    Business Started Locally:
    4/11/2008
    Business Incorporated:
    4/11/2008
    Accredited Since:
    3/13/2015
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 4:00 PM
    T:
    9:00 AM - 4:00 PM
    W:
    9:00 AM - 4:00 PM
    Th:
    9:30 AM - 4:00 PM
    F:
    9:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Marlin Schmucker, President
    • Mr. Merle Schmucker, Vice President
    Contact Information

    Principal

    • Mr. Merle Schmucker, Vice President

    Customer Contact

    • Mr. Merle Schmucker, Vice President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steve H

    1 star

    07/18/2023

    I purchased a brand new 2023 Sunset RV model 21TH toy-hauler from ******************** in *********, ******** 16 days ago on 6/28/23. After I got it home I noticed a number of problems, the biggest being with the door not being installed properly causing the door's dead bold not to engage with the opening of the striker plate, the screen door not latching closed, and a 1 inch gap between the screen door and the top of the door frame. I have ever since been trying to figure out who will fix these problems (dealer or manufacturer) and know when exactly they will be scheduled for repair. I have since contacted a 2nd dealer in **** who said that the original dealer should take care of that, and that he was willing for me to bring it to him (even though I did not purchase it from him) and he would look at it for me. I emailed owner *********************** at Sunset RV to get authorization to take it to the **** dealer, and then I called the **** dealer to let him know that I would be waiting for the authorization, but while I was on the phone with him the owner of Sunset RV (***********************) called him and then this **** dealer's attitude had changed. Now he was telling me that I had to take it to the dealer where I purchased it from. He offered suggestions for me to try bending the outer door and also try lifting the screen door to bend it into working. I then called the original dealer from ******** and he said he needed to get with the manufacturer to see what they wanted to do. He has not called me back. Nothing but a run around, and unless these repairs are not scheduled to be made within the next week I guess I will have to file a complaint through the courts. I do not know how to get these problems fixed. If you are considering purchasing a Sunset RV, save yourself from the same problems I am having and just look elsewhere. I am also considering posting these issues on social media just to warn others of this company.

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