ComplaintsforEcoShield Pest Solutions
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I signed up for a pest control treatment and was told it included treatment for lantern flies. After my 1st treatment I was then told that the lantern flies were not covered but they would treat for them. I then was told after 2 months of waiting that I was enrolled in a mosquito program for the lantern flies that I never signed up for.Initial Complaint
07/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
The company promised to cancel the contract with Advantage (my other company) and they would be able to guarantee the cancellation. which was confirmed via text message by the salesman who came to my door.Business response
10/10/2024
Hi Julie,
Thank you for bringing this to our attention. I want to sincerely apologize for the inconvenience this has caused you. I took a look into your account and it looks like it has been handled and all fees have been waived as well as your account being closed. If there is anything else we can do for you, please don't hesitate to contact us directly.
Thank you,
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Customer Complaints Summary
25 total complaints in the last 3 years.
24 complaints closed in the last 12 months.