Business ProfileforArlinghaus Heating & Air Conditioning LLC

In approximately July of 2022 I contacted Arlinghaus because my furnace broke down. When the salesperson came to the house, they stated that since the AC unit was old, it would be cheaper to get them both replaced at the same time. The salesperson quoted $17,674.03 and with that I would get a new furnace and AC unit that would be “better than what you have now”. From there, it has been a constant series of issues, from the unit having to be replaced, damage that was done to the side of my house during installation (that I was not informed of), unsafe wiring of the unit to breaker (over-riding breakers ability to kick-off) that I paid an electrician to do properly, a PVC pipe found hanging from ceiling because no adhesive was used during installation and it fell apart, and my MAIN concern of humidity in the home of up to 90%. Last summer, in response to humidity issues they wrapped my vents in aluminum insulation. Installer stated that it would not resolve issue and the insulation will “eventually swell up and fall off”. I pay the monthly maintenance fee and every single time a service is provided, it is suggested that I spend $$$$ more and no issues were found or corrected. I am being told I need a $3k dehumidifier added for the humidity issue. I am told I need my kitchen floors insulated in the crawl space because floors are too cold for bare feet in the winter. I called 17 days ago for someone to come out, AC unit is making noise. I was told a request was sent for manager to contact me. When the tech came 2 weeks ago, I was told it was most likely because of humidity. We noted at that time that vents insulation has swollen enormously and hangs down full of water. The floor is covered in water, which technician stated seemed like I had a basement dampness issue but no dampness near walls, only underneath vents that are swollen with water! Water runs out of wall vent in living room. I want what I paid. I should not have to spend more $$$. Manager has not contacted