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            Business ProfileUS Playing Card Company

            Playing Cards

            Contact Information

            300 Gap Way

            Erlanger, KY 41018-3160

            Visit Website
            (800) 543-2273

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 157

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            300 Gap Way, Erlanger, KY 41018-3160
            BBB File Opened:
            4/19/1969
            Years in Business:
            157
            Business Started:
            1/1/1867
            Alternate Business Name
            • Bicycle Playing Cards
            Business Management
            • Mr. Phil Dolci, CEO
            Contact Information

            Principal

            • Mr. Phil Dolci, CEO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/30/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased 12 decks of cards. They arrived damaged. I asked for a refund but was offered only a replacement (if I paid to send them back.) The policy on their site gives me a 60 day refund. I am unable to initiate a refund from my account page since they still don't show up as being delivered. They do not respond to my e-mails. There is no customer service phone number. This is for order #****************

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Tony E

            05/13/2024

            I read on their website that the cards are "Casino Quality" and when I got the product/cards, and discovered they were crap quality, I sent them the following email. "I got the order today, and I am not satisfied at all. Your website said your cards were “Casino Quality.” These cards are no where near casino quality. They are easily bendable, and I used to deal poker at a casino, and these cards are definitely not good quality." And they responded with, "That's ridiculous! Our playing cards are made by the ****** ****** ******* **** company in the USA. You are the first person in 20 years to make such an outrageous claim. What is your real problem - because the quality of our product is not it? And to insinuate our product is not of good quality!!!! -- well I have an answer for you I'm not going to print! Good day sir" They refused to take any accountability and/or responsibility, and said I was the first person in 2 decades who has complained about the problem. The response they gave me was completely disrespectful only after I gave some reasonable feedback, and to let them know that the quality was not as they say. furthermore, after everything, I do believe that they do this to hush customers who disagree with their product. I think this may be a scam. They tell customers on their page that the cards are "Casino Quality" only to be the worst quality I have ever seen.

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