Business ProfileforThe Kia Store

I bought a *** Sorento in November of 2023 paid 20 k for it. The motor went out on in June 2024. I took it back to *** thinking they would help me fix it since i bought it there. It was the complete opposite. It took them 6 weeks to send in the information for my warranty. I had to rent a rental car for these six weeks at 400 a week. They would not help me with any of that. I had to call them every day i even went up there twice. I got a hold of the service manager he was no help. l got a hold of the general manager he was no help. I pretty much had to get all of the info and send it in myself the only thing i could not get was the KID report. I even had to tell their advisor i needed a work order to sign because that was one of the things on the list that the warranty place required. After six weeks they finally sent in the KID report to my warranty. They erased the data before they sent it in. I feel like they did this on purpose so i could not see the motor was already ruined when they sold it too me. The warranty place had to send their own inspector out to inspect it. They did not cover it because they said the damage was there before i bought it. The *** store tried to charge me for the work the warranty place did i refused to pay it. They still charged me 175 dollars for my car to sit on there lot for 6 weeks. they quoted me 11,000 dollars to fix it. I took it to a different dealer ship had the work done for 5,000 and it was complete in 1 week. One of the times i went up there trying to get them to send in the info to the warranty place i was told this vehicle had a mile long list of problems and had been worked on lots there. That told me they were tired of working on it and did not want to mess with it anymore. Of course i was not told about this when it was sold to me. I was told it had been maintained well and a good running car. Now i have 25 K in a vehicle thats only worth about 8. i was out another 2400 on a rental care.