ComplaintsforRepublic Finance, LLC

• Initial Complaint

  11/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Accepted a small loan from this lender. I was about 10 days past due on a recent payment and they contacted my mother-in-law, my brother who lives 2,000 miles away, my other brother who lives 1,500 miles away and my son who is a college student and harassed them on my whereabouts. My son was scared that something bad happened to me as were my brothers. I did not give this company any of my relatives contact information so they appear to be using unethical means of trying to track me down for a payment slightly past due.

  Business response

  11/06/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated November 5, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #22513390.  As requested by the BBB guidelines, I have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  In his complaint, the Consumer states that he has requested Republic Finance cease calls to him and any personal references regarding his account going forward. Upon receiving this complaint, Republic Finance investigated this matter immediately and removed the Consumer’s phone numbers and personal references from his account. Additionally, Republic Finance has notated the account to reflect his request that Republic Finance not contact him going forward regarding this debt.
  
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

• Initial Complaint

  10/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took out a loan with republic finance and then experienced significant financial troubles which put me behind on payments. I called and made a couple months worth of payments and worked out a plan with the branch manager. A couple of days later I was served papers which led to my wages being garnished. I called the branch again and she said they had system problems which prevented her from putting our agreement into the system and they would not work out any other payment arrangements with me. I would not recommend doing business with these type of people.

  Business response

  10/29/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated October 18, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #22438571. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  Upon receiving her complaint, Republic Finance immediately investigated the statements made therein. As a part of its investigation, Republic Finance’s Director of Central Operations (“DCO”) attempted to contact the Consumer to discuss this matter, and to reach a mutually agreeable resolution, with the Consumer. Specifically, Republic Finance’s DCO attempted to reach the Consumer by telephone to discuss this matter on October 22, 2024, October 24, 2024, and October 28, 2024, but was unsuccessful in his attempts. Republic Finance mailed a letter on October 28, 2024 to the Consumer requesting that she return our calls to discuss this matter in detail. As of the date of this response, the Consumer has not contacted Republic Finance.
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Republic Finance regarding their unethical and predatory lending practices. On April 19, 2024, I paid my loan with Republic Finance in full, based on the payoff amount listed on their website, which was $2,445. Today, I received a bill for $61.87, claiming it is interest on the loan. Republic Finance never sent me a bill or any communication regarding the loan after I made the payment. They allowed interest to accumulate at a rate of .06 cents per day, and when I questioned them about it, they refused to provide any explanation other than I should have called to get the "true" payoff amount. This behavior is unacceptable and indicative of predatory lending practices. Republic Finance is attempting to extract additional money from me by misleading me about the payoff amount and failing to communicate with me about the loan. I can provide copies of my loan documents and the payment receipt as evidence. I request that the Better Business Bureau investigate this matter and take appropriate action against Republic Finance. I also recommend that the state attorney general investigate Republic Finance for potential violations of consumer protection laws. Thank you for your attention to this matter.

  Business response

  10/17/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated October 15, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #22425265. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  Upon receiving his complaint, Republic Finance immediately investigated the statements made therein. As a part of its investigation, Republic Finance’s Regional Vice President (“RVP”) attempted to contact the Consumer to discuss this matter, and to reach a mutually agreeable resolution, with the Consumer. Specifically, Republic Finance’s RVP attempted to reach the Consumer by telephone to discuss this matter on October 16, 2024 and October 17, 2024 but was unsuccessful in his attempts. Republic Finance mailed a letter on October 17, 2024 to the Consumer requesting that he return our calls to discuss this matter in detail. As of the date of this response, the Consumer has not contacted Republic Finance.
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company does not specify that you will be charged $500 interest after one month of initiating the loan.

  Business response

  10/24/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated October 15, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers.  Please allow this to serve as Republic Finance's response to case #22423643.  As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  Upon receiving her complaint, Republic Finance immediately investigated the statements made therein. Additionally, Republic Finance’s Regional Vice President discussed the matter in detail on October 22, 2024, and reached a mutually agreeable resolution with the Consumer on October 22, 2024. Republic Finance and the Consumer consider this matter satisfactorily resolved.
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

• Initial Complaint

  10/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Although I have made all payments, this company still calls me whenever they want to. Please see contract submitted.

  Business response

  10/16/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated October 11, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #22410311.  As requested by the BBB guidelines, I have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  In his complaint, the Consumer states that he has requested Republic Finance cease calls regarding his account going forward. Upon receiving this complaint, Republic Finance investigated this matter immediately and removed the Consumer’s phone numbers from his account. Additionally, Republic Finance has notated the account to reflect his request that Republic Finance not contact him going forward regarding this debt.
  
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

• Initial Complaint

  10/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Spoke with Republic Finance in Simpsonville, SC because corporate transferred me to them, over a month ago to look into options due to circumstances beyond my control. I was calling to be proactive to see what options I had in regard to the hardship program. Not only did I not receive an answer. No one could explain to me how the option worked. I was only met with being told I would not be able to get a loan again and that I would have to go 3 months without paying before anything would be considered. Not only is that surprising but unprofessional. That’s also insane. No customer should have to do that and then end up with major issues, that can be avoided. Especially when they are reaching out letting the company know. Customers should know options available to them. Especially when they are being proactive to maintain a good relationship with the company. Not be met with, if you don’t pay, no more loans with the company. Not only is that insensitive but life happens and people should not have to worry when things happen beyond their control. Why aren’t the employees trained on the hardship program or are they lying? I have been affected by Hurricane Helene now and to know that no one there knows how the hardship program works to help people be able to get back on track, is bad business and I would not recommend anyone getting a loan with them. Other companies give you your options upfront and work with you. Not tell the customer they don’t know. I would like someone from corporate to contact me to please explain the hardship program to me and let me know the options I have.

  Business response

  10/16/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated October 9, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers.  Please allow this to serve as Republic Finance's response to case #22399556.  As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  Upon receiving her complaint, Republic Finance immediately investigated the statements made therein. Additionally, Republic Finance’s Regional Vice President discussed the matter in detail on October 15, 2024, and reached a mutually agreeable resolution, with the Consumer on October 15, 2024. Republic Finance and the Consumer consider this matter satisfactorily resolved.
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  Chad Green
  Compliance Supervisor

• Initial Complaint

  09/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have a loan with Republic Finance. I defaulted in February 2024 and was served. I contacted Republic Finance and made payment arrangements to settle my debt of $160 a month on or before the 22nd of each month. I have not missed a payment since. In August I made my payment on the 12th. Then in September I made a payment on the 22nd. The lady on the phone informs me I have defaulted on my agreement. I said no I have paid every month. She says "your last payment was 37 days ago". She says " we have to be paid every 35 days max or it's a default". This is the dumbest thing I have ever heard. So I paid a few days early in August and this is wrong? She still took my payment. I received a letter stating they filed on the 24th which is after I made my payment. Republic Finance is a greedy loan shark. Go after the people that don't make payments. I have paid every month and have my payment history to prove it. I'm tired of being bullied by this company. Their business practices need to be stopped

  Business response

  10/04/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated September 30, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers.  Please allow this to serve as Republic Finance's response to case #22353925.  As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  Upon receiving his complaint, Republic Finance immediately investigated the statements made therein. Additionally, Republic Finance’s Regional Vice President discussed the matter in detail on October 3, 2024, and reached a mutually agreeable resolution with the Consumer on October 3, 2024. Republic Finance and the Consumer consider this matter satisfactorily resolved.
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

  Customer response

  10/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22353925, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  09/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a personal loan with Republic Finance and got too deep in debt and started working with a debt consolidation company in July of last year. I have completed a settlement with Republic Finance in February of this year and they continually report negative and false information on my credit history.

  Business response

  09/17/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated September 4, 2024. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #22239200. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer."
  
  In her complaint, the Consumer disputes the way certain information regarding her Republic Finance account is being reported to the credit reporting agencies. Republic Finance immediately investigated the Consumer’s complaint and her statements made therein. Republic Finance is committed to providing the credit reporting agencies with accurate information and is mailing a letter under separate cover to the Consumer regarding the resolution of this matter.
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

• Initial Complaint

  09/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I fell behind on paying the loan and they sued me first chance they didnt try to contact me nothing and I fell behind due to medical reasons and a death in the family and when i told them this they did not even try to work with me. Also I never filed for a loan with republic finance and I want to know how they got all my information. I shouldnt have to pay 800 in lawyer fees and court cost due to extensive medical reasons that this company didnt even try to work with me at all.

  Business response

  09/12/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated September 6, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #22231710. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  Upon receiving her complaint, Republic Finance immediately investigated the statements made therein. As a part of its investigation, Republic Finance’s Regional Vice President (“RVP”) attempted to contact the Consumer to discuss this matter, and to reach a mutually agreeable resolution, with the Consumer. Specifically, Republic Finance’s RVP attempted to reach the Consumer by telephone to discuss this matter on September 10, 2024, and September 12, 2024, but was unsuccessful in her attempts. Republic Finance is mailing a letter on September 13, 2024, to the Consumer requesting that she return our calls to discuss this matter in detail. As of the date of this response, the Consumer has not contacted the RVP.
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

• Initial Complaint

  08/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not aware of my actual contract amount. I owe . The credit report reflects $9635. I was offered a modification in 2023, and the amount was for 175.00, while paying that they said I wasn’t paying and served me a court hearing in June by the sheriff department. Then they realize I was paying it. They now are telling me they dropped the court case against me. The manager will not send me any documents that it’s been dropped or I have requested my original contract and the amount I owe now. They will not send me any documents, but is requesting that I continue to start back paying the modification of 175.00. Please help assist me in this matter.

  Business response

  09/06/2024

  Dear BBB Complaint Department:
  
  Thank you for your correspondence dated August 23, 2024.  It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #22185246. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the Consumer."
  
  Upon receiving her complaint, Republic Finance immediately investigated the statements made therein. As a part of its investigation, Republic Finance’s Regional Vice President (“RVP”) attempted to contact the Consumer to discuss this matter, and to reach a mutually agreeable resolution, with the Consumer. Specifically, Republic Finance’s RVP attempted to reach the Consumer by telephone to discuss this matter on August 26, 2024 and September 4, 2024 but was unsuccessful in his attempts. Republic Finance mailed a letter on September 6, 2024 to the Consumer requesting that she return our calls to discuss this matter in detail. As of the date of this response, the Consumer has not contacted Republic Finance.
  
  If you have any questions or additional information, please feel free to contact me.
  
  Sincerely,
  **** *****
  Compliance Supervisor

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩