ComplaintsforDarden Restaurants, Inc.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I went to Cheddars restaurant on 5/30/2022 and we never saw our waitress till she brought the bill. The bill was $28.68 and I gave her $40.00 when she came back to our table she tossed $11.00 on the table and left. I did not receive the correct amount of change and g=have sent email to the company with no response. My table #31 served by Anna with check******. I don't mind giving a good waitress a tip but she never asked how the food was if we needed refills and then stole my money.

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/06/17) */ I have emailed the Guest to connect, gather information on which restaurant location he visited so we can make this right. Consumer Response /* (3000, 7, 2022/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They lied they have never emailed me. Business Response /* (4000, 9, 2022/06/23) */ I originally reached out to the guest on 6/17 at 1:54pm via the email he provided in this BBB complaint. I have emailed him again today and included a copy of the email from 6/17 for his reference.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Took almost an hour to be serve at Oliver garden manager still forgot our order try to make it it up by giving that particular appetizer for free the breed sticks wear hard as ice. Manager haven't even check in on us just been ignore Olive Garden guests relation aren't doing nothing about it. I want a resolution and I want to talk to a manger that refuse to talk. I'm not calling no one because it's not my fault they need to fix it asap

  Business response

  06/16/2022

  Business Response /* (1000, 5, 2022/05/17) */ This guest has been in touch with us directly. We've provided two gift cards since April 2021 to address these concerns. We appreciate the feedback and look forward to serving them in the future.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Every time I order food for pickup from the Olive Garden the employees prepares the food to their liking ignoring the request to add or remove specific ingredients/ toppings. On 4/22/2022 the day before I left for vacation I placed an order for curbside pickup. Specifically requesting no red sauce and to add extra Alfredo sauce on the side. This is not what I received. They added a ton of Alfredo sauce to a meal that doesn't come with Alfredo sauce. No sauce on the side. The previous time I requested the same order they kept the red sauce on the food. I do not like tomato sauce. I am completely tired of the cooks at this restaurant disregarding my request for food that I am paying for. I kept the receipt so I could place this complaint when I returned home from my vacation.

  Business response

  06/14/2022

  Business Response /* (1000, 7, 2022/05/17) */ CORRECTION: We're reaching out to this guest to learn where they dined and so we can make this right. We've not provided a gift card at this time, but look forward to hearing back so that we may indeed get this corrected. Consumer Response /* (3000, 10, 2022/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just placed and picked the same exact order and received the same exact service. MANAGER SCOTT AND THEIR CORP REACHED OUT AND BOTH ASSURED AND I STILL RECEIVED THE SAME INACCURATE ORDER. ACCORDING TO THE OLIVE GARDEN MENU STUFFED SHELLS ARE SURROUNDED IN MARIANA SAUCE WHICH I ASKED TO HAVE EXCLUDED. THE SHELLS ARE NOT DESCRIBED AS BEING SURROUNDED IN ALFREDO AND MARINARA SAUCE. Alfredo is a topping according to the picture and description! I requested extra Alfredo on the side which they consistently add it to the food losing the texture of the shells. My shells are swimming in Alfredo. I want the opportunity to control the amount of sauce on my food. This restaurant prepares the food to their liking. It's stated on the receipt extra Alfredo on the side not on the shells. I received Zero Alfredo on the side. BAD BUSINESS! Pictures included. Business Response /* (4000, 12, 2022/05/23) */ We honored this consumer's request for a full refund (23.63) and additionally sent a $35 gift card. We appreciate the feedback, and apologize for the disappointing meal. We'll use this feedback to improve. Consumer Response /* (4200, 14, 2022/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Was contacted by the manager George at the location which tried blaming the error on the cooks visibility to see the special instructions. They cam see the special instructions because they clearly eliminated an ingredient per my special request they just chose to prepare customers food to their liking. DONE WITH POOR SERVICE.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  5/8 - went to Olive Garden on Pineville Mathews Rd to place an order for food. There were no To Go spots available. I parked in a space right next to 5he Red Lobster Sign and ordered online a little after 4:15 pm. The ordering system said the food would be ready by 5:15 pm. That was expected since it was Mother's Day. I called Olive Garden at 5:00 pm from parking spot to let them know where I was from the door the cashier who verified my order was very nice. I asked her for a cup of ice water to have while sitting in the warm car. She asked me to come in and everything was pleasant. I went back to my car and waited patiently. I received a text to check in. There was a button that states - I am not in a To Go spot. I clicked in and filled out the description of my location and the color, make and model of my car to make it easier for whomever was bringing the food out. 5:15 pm - no one came out. 5:30 - no one came out. 5:45 a woman came out and went to the empty gray car next to me. I flagged her to see if she had my order. She asked if I was Leona then told me to move my car to the curb in front of the door. I did. I saw that she had a bag of food so I tapped my horn to get her attention. She walked back inside with my order. I was ver confused. She stopped to talk to someone coming out of the door while carrying my food instead of giving it to me. I had waited until almost 6:00 pm and I was not happy. I went inside to get my food and she lied and said that I told her it wasn't mine. She was 10 feet away from me and she told me to move my car. I never had a chance to say anything. While inside she still took forever to hand me the bag. When she finally gave it to me she was very verbally rude outside and inside the restaurant. There was no place to park and I did not understand why I needed to move my car when she had the order. She never read the receipt that explicitly gave instructions of where I was parked. When I got my food it was cold as if it had been sittin

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/05/17) */ The General Manager for the restaurant has spoken to the guest and extended our apologies. A refund has also been submitted. We appreciate the opportunity to resolve this. Consumer Response /* (2000, 7, 2022/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager apologized and stated that I would receive a refund which I accept.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 4/17/2022 at 3:05pm, I visited the Yard House location on 4208 Six Forks Rd Raleigh, NC 27609. This was my first time visiting the establishment in Raleigh and it may be my last. I was under the assumption that our meal in which I ordered two plates of the Gumbo was freshly prepared however, approximately 1 hour after consuming the food, my mom and I began to experience nausea and have a bad reaction. She had more mild symptoms such as an upset stomach and diarrhea. My symptoms however, were more severe as I experienced those same symptoms in addition to vomiting. We could not keep any food down for two consecutive days and then finally on the third day after getting rest and staying dehydrated, we recovered. I am disappointed as I had huge expectations for this restaurant. I actually had a great experience visiting another Yard House restaurant on the west coast and I did not have any bad food reactions so I was surprised when this situation occurred. I am looking for a full refund of our meal due to the nature of my complaint. Please find attached a copy of the receipt.

  Business response

  05/03/2022

  Business Response /* (1000, 5, 2022/04/22) */ This is truly concerning and we appreciate you taking the time to contact us through the Better Business Bureau about this, *****. I regret hearing both you and your mother were not feeling well following your visit with us this past Sunday. I am alerting Bryan F********* the General Manager of our Raleigh location. Thankfully, we have not received any other reports of illness to this point, but I am asking that he and the team look into the ingredients we use in our jambalaya to ensure their freshness and quality. Additionally, we are processing the requested refund so you should see that reflected in your account over the next several business days. We appreciate the courtesy in letting us know and are glad both you and your mother are feeling better at this point. We hope for the chance to welcome you again sometime in the future at Yard House. Consumer Response /* (2000, 7, 2022/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  04/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made my purchase for curbside pickup on the eighth of April this year (04/08/2022) and there was a bug in my drink and it did not taste like it was made properly. It was very busy at the restaurant when I picked up my order, and when I received my food it all looked fine. I ordered two drinks, both raspberry lemonades, and the one I began to drink had the bug in it. I was unaware because I usually don't have any issues with this location, the service is great and very responsive! It may have been due to it being a Friday night and packed, but I still do not believe there should be bugs in food or drink. There was no ice in the lemonades and they both tasted like raspberry-flavored water. The food was also cold when I received it and it tasted burned.

  Business response

  05/05/2022

  Business Response /* (1000, 10, 2022/04/15) */ We have contacted the guest in an effort to reach resolution.

• Initial Complaint

  04/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I tried to submit a complaint through Yardhouse website and it seems not working so I decide to use BBB to file a complaint. I would like to speak with someone from corporate office regarding my experience at the restaurant. It happened at Irvine Spectrum location. I would like to communicate by email please.

  Business response

  04/27/2022

  Business Response /* (1000, 7, 2022/04/14) */ We connected with our guest and resolved everything successfully on April 6. Thank you! Consumer Response /* (2000, 9, 2022/04/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  02/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered the filet mignon, medium rare, and it came out rare, twice. The third time, they recooked the same piece of meat to well done, dry. After this third time, I told her I did not want anything else, to take the steak off the check, ill eat at home, cause ive already been here two hours. The table next to us, also had an issue with their steak, bad cook. The general manager, Kristina Williams, offered the other table a gift card for the trouble, but did not offer me one. My mom noticed and got mad, but I told her to wait, give her a chance to offer us the same. When 5 minutes passed and she didnt, my mom asked her why she didnt offer me one, and she apologized and gave me one too. One other issue worthy of note, is that we were told, by the hostess, that the wait time was one hour when we first arrived, when it actually was only 20 minutes. When a customer overheard her say 1 hour, they came up to us and said "its not one hour, I waited only 25 minutes" and she showed us her phone. The same hostess, when we have called in the past, asking if our favorite waitress is working, got an attitude and refused to answer. I suspect she told us 1 hour wait, because she, and perhaps other staff, are not happy about us requesting our favorite waitress.

  Business response

  04/01/2022

  Business Response /* (1000, 5, 2022/03/01) */ Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 24hrs.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 02/21/22, my family joined the online waitlist and I selected (2 guests) as we had 2 adults and an infant. Upon arriving at the Mishawaka location, I was met by hostess Emerson. The hostess was very rude and and confrontational, noticing my infant and inquiring about him saying our reservation was listed for (2). I told the hostess I didn't think that an infant counted for selecting the number of guests for the online wait list as he was an infant and there is no option for children/infants so I assumed that number was for 'adult' guests. The hostess became confrontational, making rude comments such as "oh ya it definitely counts" referring to my son in a derogatory way and seemed disgusted at my family. I then explained due to her demeanor that I would contact the corporate office/management, in which Emerson exhaled very forcefully into the mask that was being worn which could clearly be heard by myself and other guests, throwing a tantrum in the lobby. I then asked to speak directly to management due to the above and was met with a manager, and then spoke with the General Manager Francisco. I do not feel the problem was solved nor was Emerson held accountable for the extremely unprofessional behavior above. Furthermore, the area we were sat (which was out of the way), Emerson kept walking by us being loud and obnoxious while escorting other guests, so we could not even enjoy our dinner as it felt that Emerson was mocking us. Due to the repeated passes by Emerson we ate fast and took most of our food to go. Common sense management would seem to keep an employee away from guests whom there was just an unprofessional encounter with, but instead allowed this employee to continue to be in our presence making for a very bad experience. A year ago here, they told my wife she couldn't breast feed while waiting in the lobby so we left. There is clearly a pattern of poor conduct toward pregnant women and infants at this Olive Garden that needs to be addressed. Thank you

  Business response

  03/22/2022

  Business Response /* (1000, 5, 2022/02/24) */ We appreciate the feedback. Our General Manager spoke to this guest while dining. Her concerns have been heard and we appreciate her taking the time to share them with us.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered online spent $30... get home and my entire order is WRONG. I called And the girl said "you picked up the wrong order" I stated " you handed me the wrong order. Do not put this on me!!" She said she would refund my money. This was 2/4/2022. I called back 2/11/2022 to speak with manager. Lady manager said my name was on a list for refund and to call back in a few days. I don't know what is going on but by today my Money still was not refunded. Needless to say I had to call my credit Company to get my money back. This is HORRIBLE business longhorn. Especially to have. A manager tell you to callback when she could have offered a callback after resolving. Do not spend your money here. The food will not be correct. You will get fussed up and then they will lie about refunding your money. Sad on all levels!!!

  Business response

  03/17/2022

  Business Response /* (1000, 5, 2022/02/18) */ Our Guest Relations will communicate with the guest within the next 24hrs to properly address her concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩