ComplaintsforDarden Restaurants, Inc.

• Initial Complaint

  02/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Went to the yard house in Las Vegas NV based off their website offering happy hour the website says **** yardhouse . We showed the manager the website after being told that they don't offer happy hour anymore. We explained that was why we came and one menu on table showed happy hour as well. She said she would honor our first round. We felt like that was fair but then 2 minutes later another manager came a guy and complained contraindicated the other manager saying she was wrong and they would only honor 1 or 2 of the multiples we were ordering. Felt like that was very poor customer service and was pretty bad false advertisement.

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/02/15) */ What a regrettable oversight, Ms. *****. We definitely want our website and in-restaurant menus to reflect the correct offers and pricing and apologize about the discrepancy regarding happy hour. As our managers mentioned, our LINQ does not currently offer happy hour, but wish they had offered you discounted pricing on the first round due to the conflicting information - like they originally proposed. Our LINQ location page https://www.yardhouse.com/locations/nv/las-vegas/las-vegas-the-linq/8353?cmpid=br:yh_ag:ie_ch:loc_ca:YHBINGPLACES_sn:bingplaces_gt:las-vegas-nv-8353_pl:locurl_rd:1050 has been updated, but we also have a complimentary gift card on its way to you for the misunderstanding. We have your email address and are sending that now. Thank you for the feedback and our apologies once again. Consumer Response /* (2000, 7, 2022/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) We appreciate it the thought.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went here on January 7 ,2022 around 8pm for dinner but we ended up leaving because of horrible customer service. We were standing for almost 15 minutes with no service, and no one offered to help us. My mom asked the host to help us out and she automatically got rude and smart with my mom. She was yelling at my mom and just walked away. she looked like she was Hispanic, and she was kind of young. She was a host at the front door. She needs to be fired because she has a very nasty attitude. My mom asked for a manager, and he was no help. He told us that his name was conner. He was Caucasian. He didn't try to fix the situation at all. I don't see how he was eligible to even become a manager because his service was just as bad as the host, as we were walking out, he threw his hand at us like whatever. It was my birthday, so I was very disappointed because I love long horn, never had a problem there. We ended up driving to the one in brier creek and the service was great!

  Business response

  02/25/2022

  Business Response /* (1000, 10, 2022/01/29) */ We have contacted this guest to resolve. Consumer Response /* (3000, 12, 2022/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business has not contacted me at all !!! Business Response /* (4000, 14, 2022/02/02) */ We emailed the guest on Jan 29th, and sent another copy today. We look forward to her responding to our email or reaching out to us at 1-800-793-4126 (Monday - Friday 10am to 4pm Eastern).

• Initial Complaint

  01/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I came to New York for vacation . i stopped at olive garden my favor restaurant to place my order and picked up , and i was bad experience show how the staff not professional and need more training when i got in the restaurant i asked the host that i want to place my order , he asked me to walk in and set in the table until the server came in to take my order and give me the menu ( to my knowledge the host it's the face of the business should have excellent customer service we surprised he was using just his finger to direct people to the table , he didn't speak well english and plus having attitude ).wheel i was setting on the table i surprised with one server Came out from inside the kitchen  and waving to me to walk to her  to give her my order , she didn't even offer me the menu to select the order and was no greeting at all first and she asked me to walk back to the host and grap the menu ,  really it's not professional and I'am customer and i deserve better service .One customer was surprised by her action and how she behaved and he gave me the menu that he had before .When I asked to talk to the manager because that is not how the customer needs to be treated ( i never seen a customer walk from table to server to place the order !!!!!!!!!) , when we asked to talk to the manager  , she showed up and she was acting careless and looked like she wasn't going to take any step ahead regarding this issue to make it happen again in the future . 

  Business response

  02/11/2022

  Business Response /* (1000, 8, 2022/02/11) */ We've been in touch with this guest to extend our apologies for their experience. A complimentary gift card was sent to them as well. Consumer Response /* (2000, 10, 2022/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received calls and emails from the business, we mentioned to the general manager that the restaurant staff needs more training specially customer service that really was extremely bad from the hosts to the servers and hop they work on it and treat the customers very well and more professional.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ordered a to go order at longhorn in Owensboro on 1/19. I ended up having to walk in to get my order. There were already others in there who had ordered to go but had to come back due to items missing from their order. I made sure all entrees were in the bag before I left and drove home. I got home and soon realized all salad were missing and my sons steak was all but raw, although he ordered medium rare... I took a photo because I could not believe just how undercooked it was. The location has really gone down lately. The order number was ************* Also I was in there with my family (6) celebrating my daughters 3rd birthday in October and the waitress at that time tried to take advantage of a situation in hopes of getting 2 tips for serving our table. Someone paid our tab. Although we waited an hour for our food, I told the waitress I wanted to make sure she got a tip. When I asked the waitress for a copy of the receipt so that I could leave her a tip, she brought it to me and and placed her finger over the tip portion of the receipt rather than telling me she had already been tipped. I suspected she had placed her finger there because she knew she had l ready been tipped. When o asked her to remove her finger from the check, I could see she had already received a generous tip. I still tipped her a second time, but felt it was a very dishonest move on her part. Experiences like what I have had have really tainted my view of a restaurant I used to enjoy visiting. Tonight o logged into Longhorns corporate site to file a complaint and got a "forbidden" message once I completed all required information and tried submitting it.

  Business response

  02/21/2022

  Business Response /* (1000, 5, 2022/01/21) */ Our Guest Relations will follow up with the guest within the 24hrs. Consumer Response /* (3000, 7, 2022/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The emailed response received from Longhorn was very generic. It's sad, honestly. They gave me a gift card for $50, which means I actually have to go back there in order to use it. I would have preferred to be refunded for my previous meal so that there would be no reason to go back. Business Response /* (4000, 9, 2022/01/24) */ We tried to call the guest and let a VM. We'll try to reach out by email

• Initial Complaint

  01/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  THE LOCATION WAS THE CHEDDARS ON 71st street tulsa, ok. Not okc. I TOOK MY DAUGHTER TO THE TULSA CHEDDARS FOR A BIRTHDAY DINNER. I HAD No ISSUES UNTIL I PAID FOR MY BILL IN THE AMOUNT OF $70.87 BUT RECEIVED A TEXT ALERT ON MY PHONE FOR $85.04. THE WAITER RETURNED TO THE TABLE WITH A RECEIPT REFLECTING THE $70.87 AMOUNT, AND LEFT A PEN AS IF GRATUITY HAD NOT BEEN ALREADY ADDED. IT CLEARLY SAYS ON THE RECEIPT, "GRATUITY NOT INCLUDED". I WAS EXTREMELY UPSET BECAUSE ITS JUST SO DISHONEST AND QUITE FRANKLY ITS THEFT. I LEFT A MESSAGE ON THE RECEIPT SAYING , " I NOTICED THAT GRATUITY WAS ALREADY ADDED, THANKS". WHEN I GOT IM MY CAR I FELT THAT I SHOULDVE SPOLEN TO A MANAGER ABOUT THIS SO I CALLED AND SPOKE WITH THE MANAGER ON DUTY AMD WAS INFORMED THAT IT SHOULD NOT HAVE AUTOMATICALLY HAPPENED. HE ASKED FOR THE CHECK NUMBER WHICH WAS XXXXX. HE APOLOGIZED AND SAID HE WOULD REMOVE ALL GRATUITY FROM THE BILL. I CALLES THIS MORNING AFTER REALIZING THAT I LEFT MY ENTIRE TAKEOUT MEAL THERE THAT I'D TAKEN 2 BITES FROM AND I FEEL LIKE IF I HAD NOT BEEN DISTRACTED FROM THIS SITUATION I WOULD NOT HAVE LEFT MY MEAL. I CALLED TO MENTION THIS TO A MANAGER THIS MORNING BUT AFTER BEING TOLD THAT MY SITUATION YESTERDAY HAPPENS " ALL THE TIME" and its " MY BANK THAT ACTUALLY ADDED THE GRATUITY", I FELT LIKE IT WAS WORTHLESS SPEAKING WITH HIM. WHY WOULD MY BANK AUTOMATICALLY DO THAT. HE SAID TO CALL BACK IF THE GRATUITY DOESN'T DROP OFF. I DONT KNOW WHATS GOING ON AT THIS RESTAURANT BUT IT IS COMPLETELY UNACCEPTABLE. ALOT OF TIMES IF THINGS ARE HANDLED CORRECTLY IT PREVENTS IT FROM BEING ESCALATED. IT REALLY SUCKS BECAUSE I BELIEVE IN TIPPING WELL AND HE WOULD'VE AUTOMATICALLY GOTTEN THE 22 % TIP. IM A NURSE AND WORK VERY HARD FOR MY MONEY AND JUST DONT APPRECIATE ANY OF THIS. ITS BAFFLING THAT SUCH A HUGE WELL KNOWN BUSINESS IS OPERATING THIS WAY AND IF IT WASN'T FOR MY TEXT ALERT THIS GUY WOULD'VE RECEIVED A $30 TIP. I WILL NEVER GIVE CHEDDARS ANOTHER DIME OF MY MONEY. TERRIBLE

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2022/01/18) */ I emailed the guest and apologized for her concerns. I have asked her to share a few additional pieces of information back with me so I can help sort this out and resolve her concerns. I am awaiting a reply from the guest in order to help her.

• Initial Complaint

  12/31/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My 7yr old Daughter and I visit's Olive Garden in Southaven MS at least twice a month for the last year. However, on this recent visit today 12/30/21 was quite different. I signed up for the wait list at 3:50p and received a text to indicate I was on the list. By the time I arrived at the restaurant 4:09p I was added to the "live" list and waited over an hour, even after I was told it would only be 25min. The manager did not show any concern to my problem and never apologized during my entire visit. I felt very neglected in an environment that suppose to treat you like family. However, the waiter made the visit much better...I understand restaurants are short staffed, but there are other ways of making up for the matter at hand. There hasn't been many restaurants to choose from these days, and OG turns out to be the cleanest and most pleasant with the exception of this visit. I also want something to be done about this wait list...it's give the customer a false sense of hope and it's not fair to be lead astray! You've taken away the OG rewards, and now the customer service from management is questionable. Please take a moment and give me a call and share with me your thoughts. I did not get a receipt as I paid via the kiosk. Many thanks!!

  Business response

  02/01/2022

  Business Response /* (1000, 8, 2022/01/21) */ We've reached out to this guest and provided a complimentary gift card. Consumer Response /* (2000, 10, 2022/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I really APPRECIATE the Kitchen Manager contacting me and to lend her support in my experience. Yes I am satisfied with their response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩