Business ProfileforAdam Travel Services, Inc

Ordered 1 roundtrip airline ticket from them August 1st 2024 for a September 14th flight . Arrived at the airport at 5 am on the day of flight only to learn the flight had been cancelled a few weeks prior. Immediately called the customer service number for **** Vacations. I was told that I had been informed that a man named '*****' had called me August 14th to inform me that the flight had been cancelled and that I had agreed to a new itinerary. This could not have happened as I was off-grid, without a cell signal camping in the mountains. (Plus I would have remembered speaking to a person named '*****' and had no memory of such. ) **** Vacations also told me I had approved an itinerary that would have had me departing a day later for an ovenight flight, which I would not have approved as the new itinerary would have interfered with time sensitive plans at my destination. I declined the alternative itinerary and requested a refund, which they said they would grant. 12 days out and I have yet to receive my refund. I called their customer service today and was (3 times) sent to voicemail where I was disconnected. Tried online chat who said they would call in ten minutes. One hour later no call so I tried online chat again. They said they tried to call but were sent to voicemail. No record on my phone of their call, (I was available the entire time) and no voicemail. The online chat went silent and I still have not received a call. (I did receive an email thanking me for my 'helpful feedback'.) **** Vacations owe me $615.02. Because of my canceled flight, my husband drove me *********************************************** time for my commitment. I then had to purchase a $1000+ one way flight to return home. I have filed a dispute and fraud claim through my credit card company and have changed my credit card. It has been 3 hours since I contacted **************** today and I do not yet have a response.