Business ProfileforEF Educational Tours

I had to cancel my daughter trip to ***** due to mental health issues. I canceled on September 24th of 2024, I was told I would have a refund sent back to my debit card that the payment have been coming out from. I called up on November 1st to find out whats going on with my refund and was told a check was mailed out in October 18th. No one reached out to let me know instead of us refunding the card we sent you a check. I never got a check in the mail called to find out whats going on and was told oh you should have gotten the check we will send you a new check. I spoke to a ******* who told me we can add tracking on the check this time called today to find out what the tracking info is got a new person name ******* who told me we cant track checks you will just need to wait and see when it comes in I said thats not what I was told by *******. He placed me on hold for 15 min to come back and said Im a lier ******* * never said that so I asked to speak with a manager and was told flat out no I cant let you speak to a manager and he keeps getting rude with me so I asked for a email for a manager and was given the wrong email address so I had to do a live chat with a *** who eventually gave me the correct email address. I got an automated message back stating they will not review the message for 4 to 7 business days. *he company is a nightmare to deal with. I do not recommend anyone using this company.