Business ProfileforIra Motor Group

On October 4, 2024 I visited *** of Stratham with my husband. We test drove a used 2023 *** X7 M60i and spent quite a bit of time talking with the salesman, De ****** ****** and eventually his manager, ****** *****. During our conversation ********* told us the car would be certified (CPO) the following week, he pointed out items that required work on the vehicle and then we discussed tires and brakes, initially confirming they would be new as part of the certification process and then confirming, more than once, the tires were all season. This was a sticking point for us because we were trading a car that required seasonal tire changes and the process was cumbersome. ********* looked at the tires and told us, they were new and all season. On October 12, 2024 we went to the dealership to sign loan docs and pick up the car. In the days between October 4 and ************************************************************************************************************************************************************ touch with a person. Upon arrival to pick up the car we were immediately asked to sign a document indicating nothing was owed to us from the dealership, we asked to see the car and found that nothing that had been promised had been completed. We created a an internal repair order with the outstanding items and were about to leave when we were informed there wasnt a second keyyet the previous owner was going to send it to the dealership, this seemed odd so we added it to the list. We left with the car and a few days later contacted *** with questions about the tires after research we learned they werent all season as wed been told. Armed with this information, we added this to the follow up list for Stratham *** - requesting they change out the tires for the tires described by the salesman. They have refused to change the tires and have taken days to complete the other items on the list. This experience has not been ***-like at all.