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            • Envirotest

              1740 Twin Springs Rd Ste K Baltimore, MD 21227-3549

              BBB Accredited Business

            Business ProfileEnvirotest

            Auto Diagnosis
            BBB accredited business

            Contact Information

            1740 Twin Springs Rd Ste K

            Baltimore, MD 21227-3549

            Get Directions
            Visit Website
            (410) 737-2700

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/30/1999

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers vehicle emissions inspection program services.

            Business Details

            Location of This Business
            1740 Twin Springs Rd Ste K, Baltimore, MD 21227-3549
            BBB File Opened:
            8/9/1994
            Years in Business:
            31
            Business Started:
            1/1/1993
            Business Incorporated:
            5/28/2002
            Accredited Since:
            9/30/1999
            Type of Entity:
            Corporation
            Alternate Business Name
            • Envirotest Systems Holdings Corp.
            • Envirotest Maryland
            Business Management
            • Ms. Tyria Roper, Interim Manager
            Contact Information

            Principal

            • Ms. Tyria Roper, Interim Manager

            Customer Contact

            • Ms. Tyria Roper, Interim Manager
            Additional Contact Information

            Fax Numbers

            • (410) 242-4155
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/22/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            As shown on the attachment, I was given an emissions test extension date of 01 Feb 2023 (MD VEIP). On Jan 30 2023 my vehicle passed the test, yet I was charged a late fee of $150.00. At the moment it look as a warning reminder; but it was an actual charge despite being on time. Immediately, went to the local office to report that; but the local manager indicated she was unable to issue a refund ... that I had to contact the main office via phone. Have called multiple times and left messages as well as via email with no response (410 7372700). Next recourse will be a credit card dispute if your office can't help. Thanks, * ****
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            James S

            03/09/2023

            Maryland vehicle emission test at the Howard County kiosk began by getting my credit card information, Card was approved and a $10 charge transaction was approved. The vehicle was properly matched as to make, model, tag, and year. After I connected the cable to my car the kiosk display froze saying "communicating". After 10 minutes I sought help from the staff working the drive-through. They told me the kiosk did not work very well and they had many problems reported to them. I disconnected my car from the kiosk cable and went through the higher-priced drive-through emission test. My carb passed the test. Returned home and found my credit card company had alerted me to a $10 charge to merchant Envirotest Systems. My options seem to be to call the fraud office at my credit card company or you give me $10. I ask the State of Maryland to end its contract with Envrotest Systems. I am being forced to price a minimum of a one-star review rating. My assessment is that the rating should be zero stars. James S

            Envirotest Response

            03/20/2023

            Thank you for bringing this to our attention. We are very sorry for your inconvenience. We researched the issue and a refund of $10 was issued the next day on 3/10/23. If you have any further questions or concerns please contact our office at 410-737-2700.
            Read 1 More Customer Review

            Local BBB

            BBB of Greater Maryland

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