Business ProfileforNext Day Floors

**ZERO STARS **From March to September of 2024 I was led to believe that my LVP stair project would be completed. Everyone from the in store sales reps, to direct line supervisors, retail operations, all the way up to Director of Operations have proven to be highly incompetent and untrustworthy when it came to satisfying a simple floor installation. This project was nothing close to impossible considering this being an established flooring company since 1960. After 6 months of lies, lack of knowledge, communication and several failed scheduled appointments which resulted in wasted time for both the installer and I they finally decided that this LVP install was all too difficult to move forward without offering any recourse. Though my deposit was returne, I am left with $500+ in custom material (risers) purchased for a project that they initially entered in contract with the intention of being fulfilled. This complaint has less to do with money and more to do with principle of how you treat a paying customer who has followed all the right steps but because of company wide incompetence, it took six months for Next Day Floors to not only drop the ball and tell me they weren't going to satisfy the order but not offer up any alternative solutions to fulfill the order. I can only speak for the Merrit Blvd location but as far as management I have spoken to people through the system of Next Day Floors and not one person could explain how we got to this point. I find this entire experience offensive and would hope that there is someone who can hold those parties accountable. I have called to speak with someone of higher authority address this matter but they have continued to pass the buck or simply stop answering calls and emails.