Business ProfileforSparkle Pools, Inc.

**BEWARE** - Paid $450 to open pool. No water testing completed when opening pool. In 24hrs, the water was so cloudy that you couldn't see the 2nd step (Sparkle closed our pool last fall as well) Tested water ourselves (next day) using Clorox test strips & photo app to find zero on both total and free chlorine. In addition, our system was not generating any chlorine due to the pool salt level being @ 2000 (chlorinator requires min 2600 salt lever to generate chlorine) Sparkle never added salt or informed us of current salt level due to no water testing) Had to add 3 gallons of 12.5% sodium hypochlorite, 3 bags of shock, 1 bag of stabilizer and 6 bags of salt to satisfy total/free chlorine, PH, alkalinity and stabilizer expectations. Water was finally clear after 2 more days. I called the office to verify what the $450 opening fee covers and management confirmed that it only covers taking off the cover, vacuuming (which was impossible due not being able to see the bottom) and turning on the equipment. They stated that it also covers up to 5 gallons of shock / chlorine (which as stated above, zero chlorine was present the next day). It is impossible to properly open a pool without testing the water to know what chemicals and how much of each is needed to balance the water to be ready to swim safely in. I rarely write these types of reviews but feel the responsibility to forewarn anyone considering to use their services.