Business ProfileforLemek LLC dba Panera Bread

I am writing to express my extreme dissatisfaction with the steel-cut oatmeal I received during my recent visit to your establishment. As a regular customer who orders the same item 1-2 times a week, I have come to expect a certain level of quality and consistency from Panera Bread. However, the oatmeal I was served on April 14, 2024 was far from satisfactory. The oatmeal was extremely watery, to the point where it was practically soup-like in consistency. Additionally, the oats were undercooked, resulting in an unpleasant texture. It was clear that the oatmeal was not prepared properly and was simply not edible. While I have encountered slightly watery oatmeal on a few occasions in the past, never has it been to this extent. This experience was not only disappointing but also unacceptable. As a paying customer, I expect to receive food that meets basic standards of quality and taste. Serving such subpar oatmeal is a disgrace and reflects poorly on the reputation of Panera Bread. I urge you to address this issue promptly to ensure that other customers do not have to endure similar experiences in the future. I would appreciate a response to this complaint and assurance that steps will be taken to prevent such incidents from occurring again. Thank you for your attention to this matter. Sincerely, S.G.

I apologized to ******** and thanked her for her feedback and the opportunity to address the issue. She let me know that this was an isolated incident and that she would be back as a guest. I sent her an e-card to use on a future visit at one of our cafes.