Business ProfileforWhirlpool Corporation

On 6/29/24 a new refrigerator was delivered by ********************** Appliance Store and has never functioned properly. The freezer isn't cold enough (20 degrees, ice cream is like mush) and the refrigerator is too cold (between 22 to 38 degrees, vegetables are freezing and the water pitcher is a block of ice). ********************** advised I had to contact Whirlpool directly. Since then a Whirlpool repairman has been to my home 8 times (8/14/24, 9/5/24, 9/11/24, 10/4/24, 10/18/24, 10/25/24, 11/6/24, and 11/13/24). On 8/14, *** **** repairman merely adjusted the control dials. That did not solve the problem. On 9/11 the control panel and thermostat were replaced by *** ****. On 10/25/24 the thermistor and harness were replaced by Jersey Coast Appliance. On 11/6/24 Jersey Coast determined that there was a freon leak and a new sealant had to be installed. The repairman communicated with Whirlpool technician via phone and sent him a picture of the problem. Whirlpool said they would send a repairman. 11/13/24 a repairman from *** **** came, but he had not been informed by whirlpool what the problem was. He came totally unprepared to fix the refrigerator and did absolutely nothing to inspect the refrigerator to make his own determination. And now, based on what was determined by Jersey Coast a week ago, another repair date needs to be scheduled. Why should the purchaser of a brand new appliance be forced to tolerate this inconvenience, this loss of time, this guessing game, this loss of groceries and this total aggravation? When is it enough for you to determine the customer has suffered enough?