Business ProfileforPapa Joe's Appliance Repair Co.

I thought I was using a family owned business that would look out for a senior citizen concerning prices charged. I feel I was taken advantage of. I can't complain about the repairs and being quick to respond to my needs, but I am embarrassed to say I spent $510.00 to get my older model dryer and washer fixed, which took about an hour. The dryer needed a blower wheel ($22.88 from my research online after I got my service) and something done to my washer agitator to make it work correctly ($32.82 if a full repair kit was used-which it was not). On the agitator, there was a piece of round rubber, which should have been whole and not broken, but when I asked if that piece should be broken, he said no, and then didn't use it at all, saying it wasn't needed. Of course I didn't know if it will cause me problems in the future because he didn't put a new one on. I was never really told how much things were going to cost me, so when I got the bill of $510.00 with no further explanation except Replaced Blower **************** I became more concerned. I was alarmed by the price to begin with, but had heard repairs can be expensive. I called the company and explained I thought I had been taken advantage of and if they could provide a more detailed repair receipt. What I got was, Dryer $325.00 Washer $185.00. I am sorry, this is excessive expense and I would not advise using this company. I know I will not.