Business ProfileforAvana Minnetonka

Unclean, unprofessional & unsafe. 1 star since 0 isnt an option.First, the package room. It is terrible. Youre told you need to spend $20 to create an account for their ************** locker system, which we did. We have had FIVE packages stolen, none of which were in the system we are paying for. The secure doors are constantly held open with any object that people can find. Residents and vendors often take the landscaping rocks to hold open the door. Why do we pay for a secure building when it is always open?Getting a hold of someone in the office is not going to happen. You can try calling Avanas main number and itll bring you to people at a call center or representatives working from home but you wont actually talk to anyone in the office. Try emailing incessantly and walking down to the office and MAYBE someone will get back to you in a timely fashion.There is black mold underneath and behind our toilet. They came and sprayed something on it, it went away and came back orange and now its black again. They tested my apartment for mold and found nothing..hmmm.Your rent is one thing. Youll pay your rent plus you will pay for common area electric, gas, trash, water, sewer, pest and the billing system they use. Since we have moved in, this is anywhere from $150 to $200 more per month. Youll also pay your own electric bill on top of that.Most of our neighbors have moved out, with the same, if not worse, complaints that we have. We have emailed the property manager (we are on the third property manager since we have moved in in February) multiple times, have called and have contacted corporate.Theyre going to close this complaint and say that theyve handled it with me directly and yet, here we are. Save yourself and go elsewhere. It seems too good to be true to get a property for the price they advertise, it is! Youre not getting what you pay for and youre going to be severely disappointed.