Business ProfileforTN Marketing, LLC

I signed up for a Craftsy Gold membership at a special rate in Sept 23. I put a reminder on my calendar a week before the renewal date so I could decide if I wanted to renew. To my surprise, 10 days before the renewal date, Craftsy attempted to charge me $235.73 for renewal! Thankfully my CC fraud ***** *****, declined it. I called Craftsy customer service to verify it was them trying to send thru that charge, and she confirmed it was and told me their policy was to charge the renewal 10 days prior to the membership expiration date. I informed the customer service *** that I did NOT wish to renew and she did take the auto renewal flag off my acct. Ive read where others have received an e-mail stating their membership was expiring on such and such date and that it would be automatically renewed if not cancelled but I never received an e-mail ahead of them charging me $235.73 for renewal. Furthermore, I cant find anything that says that is their normal rate for the Gold membership. The whole thing seems a bit shady and preditory.

Hello ******************,
In researching your customer review, I was able to locate your Craftsy account showing that you signed up to be a Premium member on September 8, 2023 and then on the same day accepted the offer to upgraded to the Gold membership, directly from our website craftsy.com. We sent a pre-billing renewal notice to the email address you used in this review on July 30, 2024, reminding you that your membership would be renewed on August *******. The email also clearly provided the rate you would be charged for your upcoming term. We attempted payment, 10 days prior, to make sure that you did not lose access to the membership benefits while the card was authorized by our card processor. The payment was declined by the processor and the card could not be used for the renewal payment. When you contacted us by phone on August 29, 2024 to cancel your Craftsy membership, the representative you spoke with,immediately cancelled the automatic renewal on your account. Your account is cancelled,and no further attempts to your card will occur.  
I trust this addresses any concerns you might have had. If you wish to speak with me directly you may reach me at **********************************.
Sincerely,
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Craftsy **************** Manager