ComplaintsforEntergy Mississippi, Inc.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Bill has gone up Almost double from last month and I used less power - if you notice in the documents I sent that the month it was ***** I used 17 KW power and this month it is ***** and I used 14 KW and Entergy said there is nothing they can do about it. They said it is a Entergy cost but Cannot show me what the cost is for?? I talked to **** at Entergy and she said they just cannot do anything about it. This is crazy to almost double our bills and cannnot explain what for?Thanks.

  

  Business response

  07/05/2024

  Please visit Commercial and Industrial Rate and Rider Schedules (entergy-mississippi.com) regarding the approved Rate Increase effective July 1, 2024.

  Customer response

  07/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21937261

  I am rejecting this response because: This is unacceptable to almost double a residential shop not a business or commercial shop.  This is not used for profit or business related items. It is used as storage and uses very little power. The fact that this is almost doubling in price is absurd. Please find me a residential shop price that will work and not this price. I will need credit on the almost double bill and find a new residential shop price.

  Regards,

  ***********************

  

  Business response

  07/17/2024

  Per our policy, Mississippi customers with any device/meter separate from the residence, the account will bill on a nonresidential rate [ barns, hobby shops].
  
  Purpose of the Customer Charge is to recover customer-related costs (e.g. meters,billing and common distribution facilities: poles, wire, transformers, etc.)that are incurred by a utility even if a customer does not consume energy. We incur costs so that power is available when customers want or need it. Theres a cost to having power available on-demand even if they do not choose to use that power in a given day or month.  

  Customer response

  07/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21937261

  I am rejecting this response because:

   This response is absurd. I have had this service at this location on my "Hobby Shop" as you call it for almost two years. My bill has been between $35 and $45 every month for 2 years and then all of the sudden it goes to $74. This is a $33 to $39 increase!! Pretty much double! For what?? Customer related charges? This service has been active for 2 years with very little change in bill and now I get a Customer related cost when I used less ********************** consumption and have had my service for 2 years?? I don't buy that. There is a cost to having power available on-demand I agree but I pay every month for that luxury on time and never late. That's what the normal bill is for!! Adding Bogus charges to get more money out of me is not going to work.

  To raise my bill double is unacceptable and I am not going for it. If you incur charges for service that makes a bill double you need to work on your business not price me out of service. I understand this is only $33 to $39 dollar increase but it is double what I have been paying for 2 years. There is no way in any business this is unacceptable!
  
  Please adjust my bill back to normal because the explanation given is not good enough.
  
  
  

  Regards,

  ***********************

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A tree limb fell and took out the service line and damaged the weather head and meter box. I had an electrician do the repairs, they had the proper permit pulled, the city inspected the repairs, and I confirmed with the electrician, the citys permitting office, and with entergy that everything was good and I would have my power restored by the end of the day. They (entergy) even informed me that it was an emergency request. Im currently sitting in a dark house in the sweltering June heat at 11:48 PM, having called and confirmed, multiple times, that the service request would be fulfilled today. I could excuse this if there was a major weather event, or blackout, but there isnt. What good is an emergency request when its not handled urgently?

  

  Business response

  07/01/2024

  Records show consumer's service was restored Jun 29, 2024.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Earlier this year I filed a complaint with your agency regarding Entergy Mississippi’s assessment of $50 as a late fee in my account characterized as “additional deposit.” I mailed the amount to New Orleams indicating it was submitted as an additional deposit. Recently I terminated my service with Entergy and they are now claiming for the first time that they bill a month and a half behind. I have been on a “Levelized Billing” program with Entergy for years and have been the subject of countless late fees, termination of service threats and more recently “additional deposit “ scams. Entergy committed fraud when they assessed a $50 additional deposit fee to my account and *** characterized it as an additional deposit. They have since credited the amount as a Deposit since my complaint .After ending my service I received a bill of approximately $485 of which Entergy now claims that approximately $309 of is past billing from April to early May because they typically bill a month and a half behind. Instead of anticipating a final up to date bill with either a credit of my deposit towards the payment of a reasonable final bill and/or refund, Entergy now contends they have been billing a month and a half behind. This company is a fraud and should be investigated and banned from doing business in Mississippi.

  

  Business response

  06/24/2024

  Your billing cycle is simply the number of days between meter readings. Ideally, it should be around 30 days.  The consumer will use power for a month and thereafter pay for the consumption.  Charges for electric service are based on the meter reading each month.  Please visit ***************************************** in "Understanding my Entergy bill"

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid my bill back in March through ************* $ was supposedly returned to my account but it never was. When I called they told me it was returned to account that was not mine so I may be a victim of scam. There was open investigations my energy account was put on a deferred payment plan I was told to you know submit documents as far as confirmation numbers bank statements which I did and it would be handled. Now at today's date it still has not been handled when I call and ask what is going on they tell me that it doesn't show anything about what has been going on over the course of the few months my electricity is about to be shut off and I am a single mother and there's five children in my household I don't have the money to magically come up with this you know payment that they're asking me for that has caused this to stack my bill to be almost $1,000 and at a disconnect notice this is complete and utter ridiculousness.

  

  Business response

  06/19/2024

  Consumer contacted.  New arrangement set

   

   

• Initial Complaint

  06/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  electric bill has doubled even with restricted usage. made several attempts to get meter read or adjustment completely ignored . bill considerably higher than neighbor and similar houses .

  

  Business response

  06/10/2024

  The consumer’s consumption history shows inline to previous years.  There have been no estimated readings since start of the account; no billing errors were found.  Meter was read with 49,501 as of June 6.  Today, June 10, meter reads at 50,145.  The account shows no cause to warrant a billing adjustment.
  
  *Potential usage cause factors:  Based on my investigation, the increase may be the result of their cooling source/equipment (as there is increased usage during the summer months).
  *Conservation Tips: can be found on our website   ************************************************   under the tap...  How to Save Money On Your Bill or sign up for a residential energy audit.  Residential Energy Audit and Direct Install Program (entergy-mississippi.com)

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint is in regards to storm damage from 6/4/2024. We had a tree fall taking out our back porch, meter, pole and line. As there was extensive damage everywhere surrounding me I knew there were others. I reported this downed line and meter 7 different times to the emergency line over the past 2 days and no ones came to disconnect the line. The first 5 times we had no power. But suddenly our power was cut back on while the line and meter are STILL down! Now we have a live line laying in our front yard! And I called 2 more times (3 hours apart) and reported it yet again emphasizing on the fact its blocking in my car, I have kids, pets and its now a LIVE wire! They file the emergency report and still no one comes. Its dangerous and unprofessional!

  

  Business response

  06/07/2024

  ****** moved through areas causing numerous outages and damage. Customer contacted and issue resolved. Informed of next steps for reconnection. 

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The company charged a fraudulent charge against my account for electricity stating that I tampered with the electricity however, when I moved and got my keys from the housing Authority, the lights was already on per my caseworker. They removed the meter box from the house, which I had my insulin in the refrigerator and ruined all my insulin and medication that I needed to take. They also charged the fee on my account because this lady stated thats the only way that the light people was gonna come back out and turn the lights on which I asked for a refund because I needed the lights on like I stated Im not gonna sit with my kids in the dark and now this ignorant a** young man that works for the company Supervisor *********************** stated that because, I paid the fee. I agreed to tampering with the light which if you pull their phone records, Id let them know immediately that I never touched their lights. They was already on and if anything was on the lights that was touched they need to check into that prior to me even moving there . I want my money back that I paid as well I want that charge removed off my account.

  

  Business response

  05/23/2024

   Email forwarded; customer advised to send requested documents to begin investigation. 

  Customer response

  06/02/2024

  It has not been resolved and I dont have good network in this rural area didnt get none of these message until I got to ******* today. The issue has not been fixed has not been even looked at. 

  

  Business response

  06/03/2024

  Please provided a good contact number and best time to reach out. 

• Initial Complaint

  05/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We we a storm on April 4th and everyones power went out on our street, everyone got power back the next few days but us because a Tree fell on our power line and tore our power meter out of our wall, weve been calling Entergy everyday for the past 3 weeks to come hook up our power and they wouldnt do it at first because of the tree in the way, so me and my grandfather had to cut it up ourselves and theyve been pushing the days back everyday we call them to hook our power up, when they did come out here they used the Line from our house to power our neighbors and did not even attempt to hook us up and left. They also illegally hooked up our neighbors power as well, the inspector never approved of their hook up either, this is in *******, Mississippi.

  

  Business response

  05/06/2024

  Service was installed correctly at this location. 

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Entergy Mississippi, LLC We have 4 accounts with Entergy MS. I'm writing about our three business accounts (********** ********** *********). We've put in several (3) service requests for our security lighting to be fixed. We've been told that each time someone has come out, when in fact they did not. We've also been told that lights were fixed and replaced, when in fact, the lights are still not working. We were even told a scheduled request would be for May 3, 2024 only to be told that the request was completes on April 17, 2024. Our outdoor security lights are still not working and yet we are still paying monthly for them. We've now been told that there is no direct number for the lighting department and there's proof that can be provided to the customer of the work that's been done. Can you help us? I previously contacted the company and spoke with 'Precious (last name not given)'.

  

  Business response

  05/20/2024

  Customer will be contacted today regarding security light repairs 

  Customer response

  05/24/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was contacted on Monday May 20 by ***** ***** and also ***** ******, both representatives for your business (Entergy). ***** explained that he was just notified that day or late the week before of my complaint and continuing issue. Since Monday, ***** has been diligent to help us with our issue and even found that we've been paying for an inactive meter for over 8 months. :( He started a new lighting account for us, encouraged us to call to cancel the account where there was no sign of electric usage. ***** also put in a service request for new lighting to be installed in all areas that have Entergy powered light poles. I'm saddened that I took a complaint to get you to follow up on my request but I'm satisfied that it is being worked on. 

  Regards,

  ****** ****

   

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a disabled senion citizen on a fixed income and have a safety issue with H333033353534**333732H.I have an oak tree that lightning struck and died and a couple of pine trees that died because of last year&#**;s drought. I reported this to H333033353534**333732H on my January 2024 online payment and a **************** came out. He first told me that they were not deadenough and not in "imminent danger" of falling on a transformer or line and refused to do anything. He called me back this week with another reason, "the line running to my underground service line was black in color and not silver in color". He stated he could drop the line and have me to cut the trees down. I built my house in 1986-1987 (always paid my bill on time) and built it to H333033353534**333732H&#**;sE-3 energy standards. Before I built it, H333033353534**333732H contacted me and encouraged me to use their E-3 energy building standards and provided incentives to me ie; lower rates, free underground service and a promise of no transformer located next to my house. My next door neighbor at ************************ did not build his house to E-3 H333033353534**333732H Standards and his line is silver colored to his house, has no underground service to his house. He does have a transformer right outside his bedroom window. I have a fair number of trees on my property and over the last 37 years similar located dead trees have been cut down by H333033353534**333732H that were near this same line so they do **************** it took was a phone call to H333033353534**333732H. A couple of years ago H333033353534**333732H came to this black line and did a Osmose Pole treatment to this same electrical line so another example of them maintaining it. I am concerned these dead trees will fall and knock out my power or fall when outside near the power line and injure myself or family. Some dead branches have already fallen. In fact the recent storm of April 1 caused limbs to fall and my wife struggled to move them from our driveway before she left on April 2. I have had 2 cancer surgeries and also use a CPAP machine to sleep and this is a health concern of mine in addition to the safety concern.

  

  Business response

  04/05/2024

  Final Resolution: Customer has been contacted by **********************'s ********************* and informed the trees in question is the responsivity of the customer.  

  Customer response

  04/05/2024

  As stated previously these trees are on a power line maintained by Entergy. They have maintained and serviced the electric poles within the last couple of years and have cut and trimmed similarly located trees on my property since I have lived here.

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