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          JR Cigars has 1 locations, listed below.

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            • JR Cigars

              2589 Eric Ln Burlington, NC 27215-5588

            Business ProfileJR Cigars

            Tobacco Store

            Contact Information

            2589 Eric Ln

            Burlington, NC 27215-5588

            Visit Website
            (888) 574-3576

            Customer Reviews

            2.19/5

            Average of 73 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2589 Eric Ln, Burlington, NC 27215-5588
            BBB File Opened:
            11/12/2001
            Alternate Business Name
            • 800-JR Cigar, Inc
            • Cigars.com
            • BandwagonUSA.com
            Contact Information

            Customer Contact

            • Ms. Linda Thompson, Manager
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            25 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/11/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Hello,Regarding order # ******** All merchandise was returned to the business a week ago. However I have not received my refund, despite having contacted the business and requesting my refund multiple times. Please kindly process the credit to the original payment immediately and provide refund receipt. Thank you
            Read More
            Read 24 More Complaints

            Customer Reviews

            73 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Mark K

            09/20/2024

            I ordered cigars from Jr Cigars on 9-8-24. The cigars were on sale for 40% off, plus a 10X loyalty bonus, and a free beer *****. The cigars that they shipped were the wrong cigars. I was told to box everything up and ship them back to ** with a prepaid shipping label. I was also told that I wouldn't get a refund until the cigars were received. I asked if I would get the cigars, and the promotion, and was told I would have to wait for the refund, and re-order, which meant I would lose all of the benefits of the promotion. I sent a complaint to customer service, and called customer service several times, and received a we're sorry e-mail, and 15% off my next order for their mistake. Their "mistake" cost me 40% on the cigars, 1300 loyalty points, and a $60 beer *****. Not to mention the time and hassle of not having cigars, and almost 2 weeks of ** keeping my money, and the effort of shipping everything back. Needless to say, I'm looking for a more reputable cigar retailer that stands behind their sales and service. Very bad business practices.
            Read 72 More Customer Reviews

            Local BBB

            BBB® of Central and Northwest North Carolina

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