ComplaintsforTake 5 Car Wash

• Initial Complaint

  10/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 4, 2024, at 9:49 AM, I was contacted by the local supervisor, ****, who requested additional pictures, which I promptly sent. However, I have yet to receive a response. On October 11, 2024, at 3:55 PM, I texted **** to inform him that I would be filing a police report regarding the incident and seeking legal counsel to pursue this matter in small claims ******** insurance provider has indicated that, without acknowledgment of fault from Take 5 Car Wash, the claim will be deemed at fault on my part. I am documenting all communications, including texts, video, pictures, and complaints, to support my case as I move forward with legal proceedings.I regret that it has come to this, but I can no longer rely on Take 5 Car Wash to act responsibly in this situation. I will ensure that all relevant materials are forwarded for legal resolution.

  Business response

  10/21/2024

  Good morning, 

  It looks like your BBB complaint has been sent to Take 5 Oil Change and not Take 5 Car Wash. I have asked that BBB review this and send it over to the right team.

  Thank you, 

  Business response

  10/24/2024

  I will reach out to this customer ASAP.
  After speaking with the new site manager he stated that there was missing information on the customer intake form. Therefore,, the site manager could not submit the claim until missing information was retrieved.
  I will work with the site manager and customer to resolve the claim

  Customer response

  10/24/2024

  I am rejecting this response for the following reasons:

   

  If this were a professional business, their claims process would have been efficient enough to avoid the need for this step altogether.

   

  Additionally, there is a serious issue with the competency of their management team. It has been excuse after excuse about what they plan to do, always after the fact.

   

  For instance, why didnt their employees complete the form correctly? This reflects a lack of proper training, which falls on the company and its management. I had provided all of my information on the form, so why did the local site management fail to respond to my follow-up communication?

   

  I have no confidence in this response, and my insurance company has the necessary evidence to pursue this matter further. I would also like my experience to remain visible on the Better Business Bureau website to warn others to avoid this business at all costs.

  Business response

  10/24/2024

  I contacted ****** and retrieved missing info. A new correct claim will be resubmitted properly by myself. I will ensure ****** stays looped in all actions taken and progress 

• Initial Complaint

  10/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I entered the car wash located at ******************************************************************************* on May 25th, 2024. An employee scanned my credit card saying the machine was acting up. I did not request a membership (I live in eastern ** and only passing through). I was not provided an RFID and one is required to submit an online form for the car wash web page. I have not been able to reach a live person at the phone number listed for the location or corporate headquarter and neither has the northern Alabama Better Business Bureau. My credit card has been billed $27.00 each month on the 25th since. ************** is headquartered in ********* and is why I am submitting a complaint for that location as well.

  Business response

  10/22/2024

  Your Monthly Unlimited Membership A-XW38QKJ has been disabled and your credit card will no longer be charged for renewal. A refund of $81 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.
   
   

  Customer response

  10/22/2024

   
  Better Business Bureau:
  

  I had expected a reimbursement totalling all the charges, excluding the amount of a one time car wash, I am grateful to the ********* area BBB for their assistance and to Take5 Car Wash for the partial refund and cancelled membership.  Please consider the matter resolved with regard to this complaint.
  
  Thank you. 

  
  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I came to this Take 5 Car Wash to vacuum my car because of their advertised free vacuums and an employee came up to me to ask me if I was coming to get a car wash otherwise I can't use their vacuums. So l go inside to ask the manager what was the problem with me using their advertised free vacuums and they said because we have a business to run and we can't just have people come here and use our advertised free vacuums without getting a car wash. I GET A CAR WASH ALL THE TIME I just didn't feel like it this time. And so l asked why are they advertised as free then? And they said they're not free, they're "free with a car wash" so I said ok well Ill go continue to vacuum my car with your advertised free vacuums and they said no you're not I'm turning your vacuum off, calling the cops on you and trespassing you for using our advertised free vacuums. Ive spent plenty of money here but theyre saying they have a business to run when 3/4 of their vacuums werent working and this is how you treat a customer? Im filing a complaint for falsely advertising their business to make more customers come, when their advertising is wrong and misleading.

  Business response

  10/29/2024

  This is from the Regional Manager:

  
  ****** ****
  
  
  Friday 11:34 am
  To
  ***,
  
  ******** ****
  
  This has been taken care of. 
  
  
  
  
  From DM
  
  
  Yes, I was able to get ahold of ******** on Monday, she was very understanding and courteous when I called. She was afraid of being trespassed from the location but I made sure she was aware this was not the case. I have spoken with ****** about the situation and how to mitigate situations like this moving forward. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a monthly unlimited wash package. I was very happy with that month.When I signed up I was told that I would recieve a call, confirming that I wanted to move forward with the unlimited wash subscription. And that my charge card would not be charged without my permission which I would grant on the phone call. It sounded fine.I did not recieve a phone call, so I figured that my subscription was not going forward. My intention was to have unlimted cars washes several months out of the year, but not every month.While out of the country my card was charged for 2 months. I never gave verbal commiment as communicated to me by the Take 5 employee.I have jumped through hoops with refund forms, off shore customer service and other representatives of the company with no success.****** has chosen not to accept responsibility for their employee's statement. I do not know if a call is truly part of their service process, but it is what I was told. If the employee made a mistake, it is the companys responsibility.I have since followed Take 5's process to cancel my subscription, that I never gave permission.I did pay for the first month and meant to pay for that month. The car wash is good, not great but really good.

  Business response

  10/22/2024

  Hi ****,

  I have submitted your check request for $44.00 to our *************************** for processing. Please note the check will be from Boing US HoldCo and not Take 5 Carwash. 
   
  I hope you enjoy the rest of your day!

  Customer response

  10/23/2024

   
  Better Business Bureau:
  
  

  Thank you very much for the attention to my complaint.

  I am satisfied with Take 5's response.

   

  Thanks again

  **** Mauro 

  
  

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It has been 2 weeks and counting, I have not heard anything and I won't be calling anyone other than my insurance company to file a complaint and claim on your company. Due to the lack of communication and willness to correct/fix the scratching on my vehicle, as mentioned the car wash stop during our wash, my car was stuck in the tunnel and the Blue strips continued swinging which caused damage to the paint of the hood of my 2023 ***** car on Saturday, September 28th, 2024 @ 5:45 pm. I need ******* manager or whomever to give me a call again before 5pm CST. Thanks!

  Business response

  10/22/2024

  Reached out to our customer after doing investigation on our customers concern, I have attached vehicle image showing vehicle nice and clean with no damage on the area our customer was concerned about nothing in our tunnel caused any damage to vehicle. I have reached out to our customer and she was very nice and understanding also stated that she wasn't sure it actually happened at the carwash but it was worth a try. If you could kindly remove this report from BBB report to not affect our business please and Thank you

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've emailed and tried to contact this business at least 10 times to refund me my car wash subscription of $27 that I initially signed up for online, but later that same day, I actually did it in person. So I signed up twice and still have not received my refund and/or nobody has reached out to me at all to say this issue has been resolved.

  Business response

  10/23/2024

   Hi ******,

  We have submitted your check request for $27 to our *************************** for processing. Please note the check will be from Boing US HoldCo and not Take 5 Carwash

  Customer response

  10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  10/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cancelled my subscription in May 2023. Company continued to take payment. Beginning in August 2033 I called, emailed, filled out the form they sent. Over 1 year later, the charge is still being deducted from my account.

  Business response

  10/15/2024

  Charles, 
   
  
  Thank you for contacting the Car Wash Customer Care Team. My name is Michael and it's my pleasure to help you today!
  
  Your Monthly Unlimited Membership 10014844 has been deactivated and your credit card will no longer be charged for renewal. I would be happy to process a refund for the amount of $377.86. Unfortunately your credit card cannot be used for this refund. Either it is no longer on file or the Point of Sale system at this location does not allow for refund via credit card.
  
  We have two options for you to receive your refund:
  
  If you would like the refund deposited directly into your account, we need the Information below. 
  
  1. A Voided check copy showing your name and bank account info.   (Best Option)
   
  2. An ACH document from your bank showing the account information and your name. 
   
  3. The below Information 
   
        ACH Deposit information
   
        Bank Name:
   
        Bank Address:
        Bank account holder name: (payment must be issued to this person)
   
        Bank ABA routing number:
   
        Bank account number:
   
  
  This process takes 3-10 days.
  
  OR
  
   
  If you would like a check instead, we will need your mailing address.  This process takes 4-6 weeks. 
   
  
  We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future. If you would like to reactivate your Monthly Unlimited Membership in the future, you can use the same sticker you already have. We hope to see you again!
   
  
  
  
  
  
  Best regards, 

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 18 at ******************************************* my car was damaged by the take 5 car wash when a $90 weather stripping on the roof (newer un-previously damaged 2022 ****** Tacoma) was destroyed by the wash while in the wash. I was told to wait for the manager for 30 minutes before it was revealed they werent working that day later and the employees took my name phone number and message and told me to wait for the next week when a manager returned from vacation. Two weeks pass and no contact. Any attempt to call is hung up on or ignored. I report through the take 5 customer care chat system on their website and am informed to go back to the store and file a damage claim which I do. Over a month passed and no response, calls to the wash are again ignored. Go back to the customer care online system and am told theyll contact the district manager to respond to me. Another month passes. Go back to the customer care online chat and am ignored for 12 days. Am currently trying again on their website and am getting no responses.

  Business response

  10/17/2024

  ******* was contacted. The claim was deny. He hung up the phone on me right after I deliver the message to him. 
  

  I kept all the tracking of my claims when they are deny. 

  Customer response

  10/18/2024

   
  I am rejecting this response because:
  I am fine with the claim being denied but Im not fine with the outright lie that we were ever in contact. I was ignored at every opportunity by this business

  Business response

  10/23/2024

  Hi! I will be reaching out to you today to further discuss. 

  Thank you, 

  Customer response

  10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  10/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a ******* membership. I contacted them to cancel within the first 30 days per the terms of the user agreement. I have since filed a request to cancel 4 times. They have not responded to me at all nor have they cancelled my membership. I want a full refund and my membership cancelled.

  Business response

  10/16/2024

  Greetings I only see 1 submission from Mr ******* dated October 9th and we responded on Oct 13 asking for more information so we can locate the account and have received no reply. We need the **** sticker number and the 1st 5 numbers and last 4 numbers of the credit card charged to locate the charges and refund and close the account.,

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a monthly plan for 3 vehicles at the location Take 5 car wash in *******, La. *****. on numerous occasions this month including today during working hours the location has been closed. The vacuum cleaner hose most of them are broken. I have some questions on my bill. I complained to the manager and she said she has only been manager for 3 days and is very frustrating with the work and complaints , I asked her how can I make a complaint to the main office and she gave me a phone number ************* , this number is the wrong number because I could not make a complaint. I ******* how to complain and I have attempted to contact Take 5 to make a complaint with no response from Take 5.

  Business response

  10/10/2024

  ****/****, 

  Thank you for contacting Take 5 Car Wash ************* Team. My name is ******* and it would be my pleasure to help you today!
  
  I have had one of my agents reach out to the DM and ask that they contact you. I do apologize for the delay in responding to your request. 
  
  
  
  Best regards, 
  ******* ******
  Supervisor, Southwest Customer Service

  Customer response

  10/15/2024

   
  I am rejecting this response because:
  No one has responded 

  Business response

  10/16/2024

  ****, 

  Thank you for reaching out to Take 5 Car Wash.  My name is ******* and it would be my pleasure to assist you today! 

  I see the complaint is regarding a $76.16 charge.  This appears to have been for an oil change at Take 5 Oil Change. 

  We are Take 5 Car Wash.  Similar names, however we are not they. We must refer you to Take 5 Oil Change for your resolution as we do not have access to any of their records.

   

   

  Best regards, 

  *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩