Business ProfileforTop Tier Solar Solutions, LLC
Current Alerts For This Business
According to information in BBB files, Top Tier Solar Solutions, LLC has a pattern of customer complaints in the areas of sales and service issues.
Specifically, at this time 70 out of 72 complaints (97%) allege that the consumer did not receive the savings advertised by the company due to either under-performing residential solar systems or non-functional systems in which the installation was not complete or powered on after an extended period. This pattern is also reflected within negative customer reviews on file with BBB - 36 out of 39 negative reviews (92%) reflect the same experiences as described in complaints. Complainants allege that they were sold their systems by high-pressure door-to-door sales staff and that in those in-home presentations, they felt the sales team misled them about how much savings they could expect from purchasing home solar and about how long the installation and inspection process would take. Many of these consumers report contacting the company numerous times about this and that while the company may be responsive to them, they believe the underlying issues remain unresolved.
BBB contacted the company regarding this pattern of complaints by email on June 3, 2024. A formal response was received on June 17, 2024, and the business has agreed to work with BBB to resolve any possible underlying causes of the pattern of complaints.
At-a-glance
Customer Complaints
93 complaints closed in last 3 years
53 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1530 Center Park Dr, Charlotte, NC 28217-2911
- BBB File Opened:
- 8/11/2021
- Years in Business:
- 6
- Business Started:
- 11/20/2018
- Business Started Locally:
- 11/20/2018
- Business Incorporated:
- 11/20/2018
- Accredited Since:
- 8/25/2021
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 121
- Alternate Business Name
- Top Tier Solar Solutions
- Hours of Operation
Primary
- M:
- 8:00 AM - 8:00 PM
- T:
- 8:00 AM - 8:00 PM
- W:
- 8:00 AM - 8:00 PM
- Th:
- 8:00 AM - 8:00 PM
- F:
- 8:00 AM - 8:00 PM
- Sa:
- 8:00 AM - 8:00 PM
- Su:
- Closed
- Business Management
- Mr. Jacob Van Wynen, President/CFO
- Mr. Mike Whitson, COO
- Mr. Samuel Van Wynen, President/CEO
- Contact Information
Principal
- Mr. Jacob Van Wynen, President/CFO
- Mr. Samuel Van Wynen, President/CEO
Customer Contact
- Mr. Jacob Van Wynen, President/CFO
Customer Complaints
93 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
415 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Charlie S
5 stars11/11/2024
Top Tier Solar Solutions, LLC Response
11/18/2024
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