Business ProfileforUniversity Kia

I would like to share the very unpleasant experience I had with University KIA in ******, ***I contacted them regarding a car I wanted to buy and asked them if I could trade in my current vehicle.They agreed to give me an estimate and told them that we had already visited another dealership and has looked online for a fair price for our vehicle. Therefore, we more or less know what the car was worth. However, after spending almost two hours of waiting, one of the representatives there, Pa offered a very insulting offer for the car. He clearly wanted to low ball us and, what's more humiliating, they blatantly lied about the car needing some repairs (brakes( which we had already done last year. Pa did not even try to convince us or offer us a better deal for our car, so we left hugely disappointed and offended.A day later, they called us again saying that they wanted to give us a 'better' offer for our car. He told them that we have all the receipts about the parts replaced (even brand new wheels and tyres). They somehow convinced us to go and talk to them again. We took all the paperwork and even told them (and showed them) a standing offer for our car from ******* which was far better than what they were offering. Instead of trying to come to an agreement, Pa offered us just $1,000 more than the day before saying that that was all they could do. Needless to say that we left and have vowed to never talk to them anymore. We were more than ready to purchase a car from them but just from their attitude and their lies, we will take our money elsewhere. I would never deal with this very unprofessional people. We wasted 2 days with them and did not even looked at the receipts for the repairs and extra parts and money we had invested in the car to be traded.Their customer service is terrible. Now I understand why their parking lot is full of cars.Seeing how they treated us, most people would do business elsewhere.

I am sorry to hear about your experience with us. Unfortunately, all used cars are not worth the same amount to all dealerships. We do normally put more in trades them most do allowing us to sell more new cars and increasing our allocation of new inventory which is why we have a lot of cars on our lot. I hope you find the deal you are looking for.