ComplaintsforBell Partners, Inc.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was a tenant at ***************************************** property in ******************** and moved out April 10. Several discrepancies the account remain, employee responsible for the errors does not respond, meanwhile the account has been transferred to a third-party collection agency even though it's full of errors.On May 2, ******, emailed ***************** statement indicating a zero-balance due. In July, a collection agency contacted my emergency contacts for debt $573.21. No written correspondence received. I was unaware until my emergency contact notified me. At the end of March, they were not able to provide prorated month of April, including credit from March. Documented by office. Finally April 1, ****** emailed prorated April rent. I paid within an hour. Check was processed within 2 days. Ledger has a $200 late fee dated on 4/4. NOT accurate. On 4/9 lease termination fee of $2,800 waspaid.$500 deposit was on account. On 5/2 ****** emailed accounting ledger & move out statements, indicating a zero-balance. An entry for $573.21 was wrote off, which included the inaccurate $200 late fee. However, the ledger balance was Zero. Remaining $343.21 w/o related to concession $750 fee. The $500 security deposit, was applied Both documents indicated, account balance Zero.In July, emergency contact recieved call from debt collector. I emailed ****** for an explanation, no response. Very unprofessional . This account needs to be corrected as I had been informed in May. The employee should be properly trained. Inaccurate reporting to your credit file is a violation of the ***** Also, No written correspondence was received through US *************** My forwarding address is on record.The Ledger is not in chronological date order either. April 10 termination fee was paid. It wasn't credited to until 4/26. The check cleared 4/16. It's very sloppy accounting and not a accurate record to forward to collections. It has been frustrating trying to correct record since March

  Business response

  08/19/2024

  On behalf of Bell Partners ***** and the property management team at the **************************** community, we appreciate the opportunity to respond to Mr. *********** comments/concerns.
  
  After reviewing the account ledger and final account statement, we have confirmed that the charges on the account are accurate.  ************************ gave his notice to vacate on 3/26/24 and returned possession of the apartment to management on 4/10/2024. 
  
  The final charges on the account are:
  Prorated trash and pest control (4/1 4/10)      $    10.00
  Prorated April **** (10 days x $46.50/day)        $  465.00
  March utilities (2/01/2024 3/01/2024)              $    26.51
  April Final Utilities (3/2/2024 4/10/2024)         $    43.21
  Late Fee                                                             $  200.00
  Concession pay back (due to lease break)        $  750.00

  
  Early lease break Termination fee                     $ 2790.00
  TOTAL =                                              $4334.72

  
  ************************ made the following payments which have been applied to the above balance:

  Prorated April rent (paid on 4/2/2024)                  $   452.72
  Termination fee (paid on 4/26/2024)                    $ 2790.00
  Security Deposit                                                   $   500.00
  TOTAL =                                              $3,742.72
  
  Mr. *********** account carried a small credit from March of $48.79.  Once the credit is applied, the balance remaining due on the account is $543.21.   The on-site Community Manager attempted to reach ************************ (via both phone and email) to review the balance but, to date, has been unable to reach him. 
  
  Once again, we appreciate Mr. *********** engagement in this matter and for allowing us this opportunity to resolve his concerns.  At this point, we believe the charges on the account are appropriate and allowable under the signed lease documents. In an effort to resolve Mr. *********** concerns, however, we will agree to waive the $200 late fee on his accounting, thereby reducing the amount due from $543.21 to $343.21. 

  Customer response

  08/19/2024

   I am rejecting this response because:
  The response did not address The move out statement and ledger sent  by Brooklyn Riverside office on  May 2nd, nearly 30 days after move out date. Both docs reflected a zero balance due.  Both documents indicate write off of the $343.21. See attachments. This was the last correspondence reveived from Bell Partners.  Please provide by email the  correspondence you claim was emailed after May 2nd in your response. 

  The $200 late fee posted on April 4th is an error. The rent was paid on April 1st and the bank record reflects check was cashed on April 2nd. The bill was not provided to me until April 1st by email from office. This is documented. It is not a valid late charge and very disingenuous to claim otherwise.

  I would like the account zeroed out as it was communicated to me in May email documentation provided.

  
  

  Business response

  08/21/2024

  On behalf of Bell Partners ***** and the property management team at the ****************** apartment community, we appreciate the opportunity to respond to Mr.*********** additional comments/concerns.
  
  The prorated rent was paid on time and no late fee has been assessed against the ***** prorated rent.  The $200 late fee assessed against **************************** account is due to the balance remaining on the account (utilities and concession payback).  Having explained the late charge is valid we, again, would offer to remove the charge from the account should the remaining balance be paid in full.  It is customary to send a Final Account Statement up to 30 days after a move out given utilities are billed in arrears (typically 30 to 60 days depending on the utility provider).  Once a resident moves out the utility charges are added to the account as the billing statements are received from each utility provider.  The zero balance on the previous statement is due to the balance of $343.21 being turned over to the collection agency.  As accounts are turned over for collection the system will write off the balance given the debt is now being pursued by our collection agency. 
  
  The balance owed of $343.21 is valid and at this time remains due from ***********************.
  
  Thank you once again for this opportunity to respond to Mr. *********** concerns.

  Customer response

  08/21/2024

   I am rejecting this response because:
  
    After nearly 6 months of attempting to get an explanation, you are now notifying me that the employee at Bell Partners emailed me a zero balance accounting Ledger AND a zero balance move out statement on May 2nd, and that was not accurate, and no further explanation was required, because it was turned over to a collection agency. Thats unacceptable. My experience is in legal accounting. The accounting record only indicates a write off, no tranfer to a third party collection agency. And also the utility expenses in this case, were posted on the account within several weeks not months later as you claim and your response. And those figures did not change and the deposit was on account for those expenses

  Again, The $200 late fee is dated April 4, 2024 on the accounting ledger, prior to the deposit being applied and weeks before utility figures were known. A late fee was assessed on the account before even moving out on April 10.

  Another discrepancy re lease termination fee: it was hand delivered upon turning in the keys on 4/9. My bank processed the check several days later. On the accounting Ledger with zero balance, it wasn't credited until 4/26, the last entry before the wrote off.

  
  

   I am requesting the email and **** correspondence that respondee claims exists on the previous response. I believe **** was obligated to communicate a accurate record and balance within 30 days. And when ****** emailed me the zero balance statement, I believed that that was the correct accurate figure.

  
  

  As I've stated in various communications, I have no knowledge of ANY communication by US mail or email regarding the balance being changed after May 2nd. This is a problem. 

  
  

   Please email me the correspondence to *******************

  
  

  I would also like to know who is responding to this complaint for the  record.

  Business response

  09/05/2024

   

  We have reviewed Mr. *********** most recent complaint.  While we do disagree with his assertions, as a customer service gesture and as a means to resolve this matter, we will cancel Mr. *********** outstanding balance. Our third party collection agency vendor has been notified that the debt has been canceled.  In light of this resolution effort, we consider this matter closed.

  
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Management Staff at the ***** at ************** refuse to respond to any questions or outreach. Management takes advantage of resident by charging more than agreed upon rent through rent payment portals. When residents attempt to correct, management ignores any and all outreach via phone and email. Property is infested with cockroaches, rats, and mold, and management ignores request to treat. Criminal behavior from management and property unfit for safe living.

  Business response

  08/19/2024

  On behalf of Bell Partners Inc.and the ***** at ******************************* we appreciate the opportunity to respond to the Complaint by ***************************** regarding certain concerns with her tenancy.
  
  In the Complaint, **************** generally asserts that management has inadequately responded to her questions and communications and that she is being charged an incorrect amount of rent.  **************** also expresses concern in the Complaint regarding certain pest issues and purported mold/mildew growth.  Please know that Bell Partners takes concerns such as these very seriously, and ensuring the safety and comfort of our residents is always our highest priority.
  
  As an initial matter, we regret that **************** feels that the team did not respond to her correspondence in a timely manner.  The site team makes it a priority to respond as promptly as possible to all residents, and it is unfortunate that **************** believes there was a delay in our response time.   Ms. ******* concerns regarding her monthly rent, as expressed in the Complaint, appear to stem from the fact that, because she failed to sign a renewal lease, she was charged a higher month-to-month rate once her lease expired.  The site team has reached out to **************** to address this issue, and **************** has now signed a new lease at the Property.  As a customer service gesture, the team will credit the difference between the month-to-month rate and Ms. ******* previous lease rate for the period after her previous lease expired, in the amount of $97.94.
  
  The site team was not previously aware of any issues in Ms. ******* apartment regarding pest control or mold/mildew growth.  As a result of this Complaint, the matter was escalated to the Regional Manager responsible for overseeing the Property, and the Regional Manager reached out directly to **************** to discuss this matter.  The site team has also performed an inspection on Ms. ******* apartment, and, although no pests or mold/mildew were detected during this inspection, the team will continue to continue to engage in a dialogue with *************** to address her concerns.

  Customer response

  08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  -murder occurred in the apartment and the management took no efforts to make it safer for residents -men impersonating cops trying to get into apartments - management did nothing about it -charged 650 dollars for phantom carpet replacement - made no effort to simply clean it, only went straight for replacement -reported myself and my roommates to a collections agency despite the fact that we paid on time (credit scores affected) - I have proof of timely payment -incompetent leasing team. -fire alarms constantly going off

  Business response

  08/19/2024

  On behalf of Bell Partners **** and the ********************* team, we appreciate the opportunity to respond to the complaint by *************************** regarding certain concerns with her tenancy.
  
  In the complaint, ************** generally asserts that management has inadequately responded to a homicide that occurred at the property and inappropriately charged her $650 to replace the carpet in her previous unit.  Please know that Bell Partners takes concerns such as these very seriously, and ensuring the safety of residents is always our highest priority.
  
  As an initial matter, the homicide mentioned in the complaint occurred prior to Bell Partners assuming management of the Property.  With specific regard to the carpet charges, ************** was initially charged for a portion of the carpet replacement after she vacated her unit, in accordance with the Propertys standard procedures.  The carpet had sustained pet damage and it was clear that it could not be cleaned to standard and would need to be replaced.  In an effort to address Ms. ****** concerns, however,and as a goodwill gesture, the ******************* manager refunded the charge for the carpet replacement.  A check in the amount of $522 has been mailed to the forwarding address provided by **************.  The Property team has also contacted the collections agency and made them aware of the change. All of the foregoing has been conveyed to **************.
  
  Again, we regret that *************************** is frustrated with her experience.  But we believe that Bell Partners has put forth its best efforts to attempt to address her concerns, and accordingly, we believe that this matter has been successfully resolved.

  Customer response

  08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They had me fully execute a lease my child and I have signed it turns it in and it was excepted. Within less than 30 days, they made the entire lease disappear and they have served me three different notices with three different amounts. They just raised the rent to $2000 with less than 30 days notice and then served me a letter of demand to get this amount paid.In addition, I have a bedbug issue due to their lack of due diligence and getting the neighbor to cooperate for bedbug visits. I have lost all my furniture and Im $2000 in personal damages. This has nothing to do with the medical emergencies I have had to check into emergence emergency room due to bad reaction to bites.They are continuously harassing me with rent letters with less than 30 day expectation of payment as well as failing to do their part as a property manager getting pest control under control as I lose my items and face health issues

  Business response

  08/20/2024

  On behalf of Bell Partners ***** the management company for the Haven 124 at **************** apartment community (the Property), we appreciate the opportunity to respond to the Complaint by ********************* regarding her concerns related to her tenancy at the Property.
  
  Based on the Complaint, it appears that ************** is principally concerned with certain pest control issues at the Property. Please know that Bell Partners takes concerns such as these very seriously, and ensuring that residents are satisfied with their property experience is always our highest priority. 
  
  We have investigated this matter, and we have identified the unit that was the source of the pest issue.  We have addressed the problem directly with the apartment at issue, and we believe that the pest control issue has been resolved.   As a goodwill gesture for her inconvenience, and for the replacement of her impacted furniture, the Property team will provide ************** with a customer service gesture in the amount of $1,750.  This offer has been conveyed directly to **************, and the team will continue to engage with her directly to resolve this matter. 

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have live in the community for over 4 years I currently moved to a three bedroom in April to find out that the apartment was infested with roaches, so they moved me to a temporary apartment until a permanent apartment became available because the area they have me in a unit where the neighbor constantly complains knowing that he has a history of complaints, however I have asked that they transfer me, but they have no legitimate reason not to transfer me so considering that the situation they put me in with the previous department and infested with roaches however I cannot transfer so Im stuck with living with the races neighbor downstairs so I have to file a complaint on him because Im not comfortable living in this unit and management is not willing to do anything about it so they asked me that if I dont like it then I would need to terminate my lease so Im in the process of trying to find a lawyer who can help me with my situation

  Business response

  08/14/2024

  On behalf of Bell Partners **** and the ************************** team, we appreciate the opportunity to respond to the Complaint by *************************** regarding certain concerns with her tenancy.
  
  In the Complaint, ************** generally asserts that she has not been provided the opportunity to transfer to another unit at the Property.  While we regret that ************** is frustrated that she has not been permitted to transfer, the Property team is simply following their standard proceduresunfortunately, due to a recent eviction filing for non-payment of rent and numerous disturbance complaints, Bell Partners is not able to offer ************** the opportunity to transfer.   In addition, ************** has also sent numerous harassing messages to the site team, and has visited the leasing office on multiple occasions and displayed harassing behavior.
  
  Notwithstanding the above, in an effort to address this Complaint, we are willing to allow ************* to terminate her lease early (with the early lease termination fee waived) and vacate the property.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint regarding the unjust denial of ***** Cabbells application for tenancy at Bluebird on Seventy Apartments. This denial was based on the use of Snappt software, which has falsely and inaccurately assessed ****** financial documents. The application process has caused significant distress and inconvenience, and we are seeking a full refund of the application fees paid, as well as a formal review and rectification of the application process. ************************* applied for an apartment at Bluebird on Seventy Apartments, providing all necessary documentation, including accurate pay statements from her employers, Publix and Wonolo. Despite submitting legitimate and verifiable documents, Snappt software flagged these statements as inaccurate, leading to the denial of her application. This denial is not only unjust but also reflects a broader issue with Snappt's software, which appears to have a reputation for falsely denying applications based on erroneous assessments. Snappt claims to provide a sophisticated solution to fraud detection by verifying financial documents submitted by potential tenants. However, there is a growing body of evidence, including numerous reviews on ******* suggesting that Snappts software frequently and unjustly flags legitimate documents as fraudulent. This softwares unreliability has led to unwarranted denials, which not only tarnishes the reputation of the tenants but also results in financial and emotional distress.In ****** case, she provided authentic pay statements from her employers, Publix and ******, yet Snappt deemed them inaccurate. This is a grave error, reflecting the softwares inability to accurately assess documents. Such false positives can have severe consequences, unjustly preventing deserving individuals from securing housing. Being falsely accused of submitting inaccurate documents is deeply distressing and damaging to her reputation.

  Business response

  08/13/2024

  On behalf of Bell Partners and the Bluebird on ****************** team, we appreciate the opportunity to respond to the Complaint by ************************* regarding her concerns over her application process.  We take concerns such as Ms. ******** extremely seriously, and ensuring that prospective residents are fully satisfied with the application process is always our highest priority.
  
  Based on our review of the Complaint, it appears that ***************** is principally concerned with the Propertys use of Snappt to verify certain financial documents associated with her application. Specifically, ****************** alleges in the Complaint that ******* software incorrectly flagged her documents as inaccurate, which in turn resulted in Ms. ******** application being denied.  We dispute these allegations.  We have conducted a  review of the documentation submitted by ******************, as well as ******* decision-making process, and we believe that the assessment was carried out accurately and in accordance with ******* comprehensive evaluation of income documentation.
  
  The property has received correspondence regarding this matter from an attorney purporting to represent ******************.  Accordingly, all future correspondence will be directed to Ms. ******** attorney.
  

  Customer response

  08/13/2024

   I am rejecting this response because I need a refund back after being robbed 
  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The previous apartment complex had piping issues that unfolded to extreme mold and later flooding of the whole apartment, thankfully I got out however they are claiming move out charges when I was not compensated accordingly to addendum that was signed. They have violated a series of landlord responsibilities for a living habitable environment nor kept up with their legal promises to amend the situation. As a result in addition to the stress levels, it affected my respiratory system.

  Business response

  08/03/2024

  On behalf of Bell Partners ***** the management company for the Anson at the Lakes apartment community (the Property), we appreciate the opportunity to respond to the Complaint by ***************************** regarding his concerns at the Property.
  
  Based on the Complaint, it appears that ****************** is principally concerned with charges incurred upon vacating the Property. Please know that Bell Partners takes concerns such as these very seriously and ensuring that customers are satisfied with their Property experiences is always our highest priority.  
  
  ****************** experienced a significant amount of water damage in his unit resulting from a broken plumbing line under the kitchen sink. The unit repairs needed were extensive and as a result, ****************** asked to be released from the obligations of his lease contract, and to be reimbursed for elevated utility charges he would incur from the remediation efforts being done in the unit. This request was granted, and a release agreement was executed by both parties. 
  
  ****************** vacated the unit on 5/10/24, in accordance with the release agreement, however no payment was made for charges billed on 5/1/24. When finalizing ****************** account, the credit for utility reimbursement was mistakenly not issued. The Community Manager made an adjustment/credit to the account in the amount of $53.61 once she realized this error upon receipt of this complaint. In addition, and in order to arrive at an amicable resolution, a credit of $613.89 will be issued for rent and charges incurred (but not paid) for 5/1/24 5/10/24. We look forward to rectifying this matter quickly and trust that ****************** will find this resolution fair and acceptable.
  
  As an additional matter, we dispute ****************** claim that there was extreme mold in the apartment based on our work order history and resident conversation logs. 

  Customer response

  08/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  WINDSONG FORT WORTH RENTED ME AN UNINHABITABLE GERMAN ***** INFESTED UNIT ON 7/12/24. I left 7/13/24 at 4am to a hotel and have been staying at once since. The German roaches are out in BROAD ***LIGHT. We caught over 50 on move in day. The minute the office opened on 7/13/24, ******* told me she would have someone contact me Monday 7/15/24. Honestly someone shouldve had a game plan for the HAZARDOUS ISSUE THE *** OF. ***************** THE REGIONAL TRANSITION MANAGER HAS BEEN ZERO HELP. SHOWS ZERO SYMPATHY. She told me pest control would come out the following week until I kept going off and she then has someone come out and spray as well as surrounding units. I wanted to meet and speak with her and walk the unit together, when I showed up she apparently left for the day and has since ignored my emails. ***************************** HAS NOT RESPONDED TO ANY OF MY EMAILS. NO ONE FROM BELL PARTNERS HAS REACHED OUT SINCE TO RECTIFY THE SITUATION.I went back in to lay down new traps to keep track for when attorney gets involved, I have proof and I can say confidently the ***** issue has not gotten better. They are still all over the walls, cabinets, CARPET, floors, bathroom, toddler bed. I have a 1.5 YEAR OLD TODDLER THAT WILL DEFINITELY GET SICK. THESE ROACHES CARRY STAPH AND ECOLI DISEASES. They expect me to sleep there while pest control comes out! Also refuse to share pest control contact info. This issue will not be resolved unless everyone in the same building is moved out and fumigated. Code compliance has been contacted and if child protective services has to come out too, they will DEEM THIS DWELLING UNINHABITABLE AND UNSAFE FOR ANY HUMAN TO BE LIVING IN. BLACK MOLD SPOTS ON EVERY SINGLE FAN AND LINED BLACK ALL OVER KITCHEN FAUCET LEAKING UPON MOVE IN AND WAS TOLD TO AVOID USING UNTIL IT CAN BE FIXED OVERCHARGED MOVE IN COST AND NO ONE WOULD REPLY TO GIVE ME CORRECT AMOUNT MAIL KEY DID NOT WORK NO ONE HAS REACHED OUT & pest control isnt fixing the situation

  Customer response

  07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  Hi there,
  
  Im reaching out to see how I can get assistance with removing my BBB complaint. This is the email contact I received in my email to contact if needed. The complaint was to Bell Partners *** **********, **.
  
  Bell Partners and I resolved this matter separately and i am therefore requesting to remove the complaint. Attached is a screenshot of my original email.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday, June 24th, 2024, I received an email around approximately 9am that a vehicle in my apartment complex (building 11) was parked in front of a reserved space and needed to move or it would be at risk of being towed or booted with a fine. I then looked at the email and saw that the vehicle was my Truck. I promptly moved the vehicle less than 10 minutes after receiving the email and have not parked in a reserved space since the initial incident. The initial misunderstanding was that I was under the impression that the "Reserved" sign applied to all vehicles registered with the park sticker and LMS towing company as part of our lease. I later found out that residents pay $25/month to have a single reserved space and the sign only applied to that one particular spot. On Tuesday, May 25th, 2024 I went to class and after arriving home back at 12:30pm I again avoided parking in any reserved spaces to comply with the rules I now knew and continued my day. At approximately 5:30pm I went outside to gather some groceries my girlfriend brought home and found my truck missing. I then thought someone stole my vehicle so I was about to call the police but thought to call the tow company just in case. I then found that they towed my truck in response to ******* Farms contacting them on the previous day on Monday, June 24th. By this time, I had already resolved the issue and moved my vehicle more than 36 hours before they towed it. Furthermore, I have photos from the towing company that shows it was not parked in a reserved space upon their arrival and calls from the ************** stating they never received a cancel request. I then had to wait an additional 24 hours to retrieve my vehicle on ********* June 26th due to the tow yard being closed after 6pm. My girlfriend then had to take a day off of work to drive me 30 minutes to pay the place $350. I still have not received compensation from Lemmomd Farms for this mistake and have waited over 3 weeks with no response.

  Customer response

  07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Good afternoon, *******

   

  Thank you got your assistance in this matter, ******* Farms reached out to me once they received the complaint and since has resolved the situation by compensating me for the money I lost during incident.

   

  Thanks,

  -****************************;

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stay in the apartments owned by bell partners **** I have notified them more than once about issues entering the building where my apartment is located. No resolution has been given. On 7/15/24, I spoke with a manager and informed them of access issues I have been having. They stated they could not do anything because the new system out in place was down. They also stated they would make sure access was provided because the normal form of entry using the app or key fob was not working. This did not occur. It is now 2:09am. I just got home from work and have not been able to access my apartment for over 45 minutes. I have video evidence showing this as well.I stay in West Love apartements. ****************************************************************. I don't think you understand the frustration that occurs not being able to enter your home you pay for monthly. Also expressing concerns to management of the property but still no once is concerned or make a conscious effort to assist on issues that occurred because of their management.

  Business response

  07/22/2024

  On behalf of Bell Partners ***** the management company for the West Love apartment community (the Property), we appreciate the opportunity to respond to the Complaint by ********************* regarding his concerns at the Property.
  
  Based on the Complaint, it appears that ************ is principally concerned with issues regarding access to his apartment.  Please know that Bell Partners takes concerns such as these very seriously, and ensuring that residents are satisfied with their Property experiences is always our highest priority. 
  
  Unfortunately,the Property experienced an internet outage on July 13, 2024, which caused certain systems at the Propertyincluding the main gateto go offline. The Property team spoke with ************ on July 15, 2024, and explained that the internet outage had impacted several Property access points.  The team also offered ************ a temporary solution while the issues were being addressed.  The Propertys maintenance and technology teams worked in tandem on July 15, 2024, to resolve the outage.  All access points are currently functioning properly.
  
  The Property team reached out directly to ************ on July 16, 2024, to provide an update on the situation.  ************ appeared satisfied that his concerns were being addressed, and, accordingly, we believe that this matter has been successfully resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩