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            • ROK Financial

              3500 Sunrise Hwy Bldg 100-Suite 201 Great River, NY 11739-1001

              BBB Accredited Business

            Business ProfileROK Financial

            Business Loans
            BBB accredited business

            Contact Information

            3500 Sunrise Hwy Bldg 100-Suite 201

            Great River, NY 11739-1001

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            Customer Reviews

            3/5

            Average of 4 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/30/2020

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            ROK Financial derived from the solid foundation CEO James Webster built with his previous business partner at National Business Capital and Services. Like so many other businesses at the start of 2020, National was directly impacted by the Coronavirus pandemic and was forced to pause operations for months, as many businesses came to a halt. Being self-proclaimed ‘job makers,’ both partners decided the best way to bring back as many of their valued and trusted employees as possible was to part ways and work on separate brands. In turn, ROK Financial was born! 

            ROK Financial is committed to providing the best small business financing options available today. ROK is backed by a seasoned team of knowledgeable advisors, support staff, and direct access to the top FinTech and Commercial lenders. Together we're working hard to get back to business through our streamlined financing process.

            Products & Services

            Term Loan, Line of Credit, SBA Loans, Equipment Financing, Accounts Receivable Financing, Asset Based Loans, Franchise Financing, Merchant Cash Advance, Fix N Flip Loans, Startup Funding

            Business Details

            Location of This Business
            3500 Sunrise Hwy Bldg 100-Suite 201, Great River, NY 11739-1001
            BBB File Opened:
            10/19/2020
            Years in Business:
            10
            Business Started:
            8/28/2014
            Business Incorporated:
            8/28/2014
            Accredited Since:
            10/30/2020
            Type of Entity:
            Corporation
            Business Management
            • Mr. James Webster, CEO
            • Mr. Patrick Manning, CEO
            Contact Information

            Principal

            • Mr. James Webster, CEO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/22/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was referred to this company about business lending. I applied and got approved. I was told to give my user and password over the phone, so they could verify my account. I told them no so they sent a link to upload my information. ******** my bank account as instructed and never received loan. I signed the loan approval and told funds will come. Funds never came an they told me the lender now declines my application. Which makes no sense and its after I already signed all documents for obtaining a loan. Everything was fine until I wouldnt allow them into my account. This place is a scam and they never voided my loan. Now I have a loan out there never being funded
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            Read 2 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            craig l

            09/17/2023

            Very deceitful. They hid a junk fee that was roughly the same amount as the funding fee from the actual lender. The lender told me they don't allow these type of junk fees. I haven't been refunded yet. My next step will be the attorney general. Disappointing experience for sure. Proceed with caution.

            ROK Financial Response

            09/20/2023

            Thank you for taking time to leave your feedback. Our team prides ourselves on our communication and commitment to our word. As discussed previously, our team explains all fees associated with the funding just as they are clearly stated on the documents you have reviewed and signed. Unfortunately, we have made numerous attempts to contact you to discuss possible solutions but have been unsuccessful in those attempts. We are more than happy to discuss your situation further and encourage you to please call us back and speak with a manager at ************.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

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