Business ProfileforLong Island Moving & Storage Inc.

My experience w/ LI *********************************************** has been nothing but horrible I would give it half a star if I could. Experience horrible. The only time you seem to get professional communication is when they want to get you to book & leave your CC on file. Then you book your move and set everything up. Your quoted price is NOT the price you pay even after you give a detailed count of your items & where its going; since they are the professionals and should know the estimate in timing & the amount of men it should take to do a move out. I had an issue the *** OF my move out date of my apartment with the "new pricing" I see on their "contract" the movers make you sign before they start actually moving your things. I call to dispute it saying that it is not the quote we previously discussed & then I'm told that "it's an estimate" even after "the estimate" the gave me in the quote was already pulled on my credit card. So that 2 times already of 2 different quoted estimates. Now back to move out day, I have to continue with move out day because of course, I booked them to be my ************ unable to assist w/ anything being that I'm on crutches; 1 week post surgery, also explained prior to receiving quote. Now the movers, 3 men that are at my apartment saying the "office" should have sent more people for my move out which I explain to him that I told your boss on the phone what was included in the move. Fast forward to the end, it takes over8 hours of manual move out label for 3 guys plus my family to help them finish up my move. My final cost is now DOUBLE the FIRST quote & I'm to pay it upon completion. ALSO, I've been calling company phone & spoke to same main person along with leaving messages about sending a copy of receipt which I misplaced in the move. I have yet to receive it & only heard back from him twice stating he "would do it in the morning" because he was busy/dealing with some issue. All in all, very unprofessional and not cost effective "company".

Dear *******,Thank you for taking the time out to leave this review, I apologize your experience wasn't what you had hoped for. In reading this and looking into your particular move, as stated by you before: The original estimate sent to you is just that...an estimate, meaning it is NOT a set/bound price, but rather an estimation of the possible cost of services based on the original inventory form submitted to us, by you the customer. When originally speaking on the phone with you, you expressed that you were moving very little in the way of goods, leading us to originally quote you as a 2 man crew and were booked as such. After which, at our request, you were kind enough to submit the online inventory, which when we saw the actual volume of goods that came back, we had to rethink how many men were going to be needed on that job. We looked to send you a 3rd man as opposed to a 2 man crew, to which you agreed.Then on top of that, you added an extra stop (pickup) at a storage facility, which not only adds volume to your load, but significantly adds time to your job.At that time, we recommended a 4th man, which you declined stating there was not much of anything at the second stop, and wanted to stick with the 3 man crew. Which we obliged to.As stated before, the move day turned out to be a larger bill than what was estimated, because of these various factors.I apologize if the service provided was not to your liking, but I wish you the best in your new residence.All the best.Sincerely,Long Island Moving & Storage, ****