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          Find a Location

          Zara USA has 78 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Zara USA

              500 5th Ave Ste 400 New York, NY 10110-0499

            • Zara USA

              125 Westchester Ave. White Plains, NY 10601

            • Zara USA

              689 5th Ave New York, NY 10022-3133

            • Zara USA

              1963 Broadway New York, NY 10023-5904

            • Zara

              1234 Wisconsin Ave NW # 1244 Washington, DC 20007-3238

            Business ProfileZara USA

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            500 5th Ave Ste 400

            New York, NY 10110-0499

            Visit Website

            Customer Reviews

            1.08/5

            Average of 207 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            736 complaints closed in last 3 years

            294 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Zara USA has 78 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Zara USA

                500 5th Ave Ste 400 New York, NY 10110-0499

              • Zara USA

                125 Westchester Ave. White Plains, NY 10601

              • Zara USA

                689 5th Ave New York, NY 10022-3133

              • Zara USA

                1963 Broadway New York, NY 10023-5904

              • Zara

                1234 Wisconsin Ave NW # 1244 Washington, DC 20007-3238

              Headquarters
              500 5th Ave Ste 400, New York, NY 10110-0499
              BBB File Opened:
              6/1/1991
              Years in Business:
              50
              Business Started:
              1/1/1974
              Business Incorporated:
              1/1/1988
              Type of Entity:
              Corporation
              Business Management
              • Mr. Dilip Patel, Managing Director, Zara USA - Inditex
              Additional Contact Information

              Fax Numbers

              • (212) 754-1128
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              736 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/24/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I made a purchase from Zara online on 9/27/2024. I received my order *********** on 10/3/2024. I tried on my entire order and proceed to send back the items I wanted to return. I received an email on 10/21/24 stating "Please be advised that we are unable to accept the return as item ************* was not received in an unworn condition." This is completely untrue. The item in question I couldn't even try on because it was too small. I did a chat with a representative and they were absolutely no help in the matter. I did not even try on this item. It was returned with everything else in the exact same state that I received it. I have never in my life had this issue and it is completely ridiculous. The item they received was in the exact same condition I received it in because I didn't even try it on.
              Read More
              Read 735 More Complaints

              Customer Reviews

              207 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Marina H

              11/12/2024

              I had a disappointing experience at Zara today. The store staff were dismissive and made me feel like my concerns werent important. When I reached out to customer service hoping for better support, I received the same lackluster response. It's frustrating when a brand I used to love treats customers with such disregard. I expect better from a company like Zara, but unfortunately, todays experience left a lot to be desired.
              Read 206 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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