ComplaintsforBrigit

Financial Technology

Multi Location Business

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Initial Complaint
08/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I used hello Brigit beginning in 2021. And I attempted to cancel the subscription they have continuously charged me since Feb 2022 when I attempted to cancel the subscription after their false proposes and deceptive trade practices were exposed. They continually charge my bank account month and month after I have repeatedly asked them to stop. And even reported and disputed with my bank. Their corrupt and fraudulent actions MUST be stopped . They continue to attempt to collect NOT owed money and refuse to cancel subscriptions after being asked to cease and desist. Their system is a complete scam and they know what they are doing. I am aware of FTC complaints and action against them for these same Bad Business/ Corrupt trade practices . I have indisputable evidence of that same CONTINUED behavior.
Business response
08/23/2024
Brigit is in receipt of BBB complaint ID ******** filed by ********************************* regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

This customer signed up for a ******************** subscription on 2/8/21 and has not canceled their subscription. We show that this customer has only contacted our ************* Team once, on the same day they filed this complaint. Upon receipt of this complaint, our team has canceled their subscription for them. This means that all fees charged between 2/8/21 and 8/22/24 are correct and not eligible for a refund.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web, or by reaching out to our **************** team, who is available 7 days a week.

While we have canceled the subscription for this customer and revoked access to their bank account, we cant delete their profile as they currently have two outstanding cash advances they have yet to repay. The first advance was issued on 12/2/21 in the amount of $110, and a second advance was issued on 2/1/22 in the amount of $50. If they need any assistance with arranging a payment plan were happy to assist them.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
08/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
MY SUBSCRIPTION WAS CANCELED ON TIME! AND THEY WILL NOT STOP CHARGING ME. THIS is 100% SCAM. DO NOT TRUST THIS APP!!
Business response
08/07/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***************************** regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

This customer signed up for a ******************** subscription on 6/24/24 and canceled on 7/29/24. Their final fee was due on 7/26/24. This means that all fees charged between 6/24/24 and 7/29/24 are correct and not eligible for a refund. With this customers subscription now canceled, they will not be charged going forward.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.
Customer response
08/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This is not correct my subscription was canceled on 6/29/2024! I should not have been charged in July! This isnt yalls first complaint about this. Yall are taking peoples money and being dishonest

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business response
08/08/2024
Brigit has no further information to provide. Please see our original response here:
Brigit is in receipt of BBB complaint ID ******** filed by ***************************** regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

This customer signed up for a ******************** subscription on 6/24/24 and canceled on 7/29/24. Their final fee was due on 7/26/24. This means that all fees charged between 6/24/24 and 7/29/24 are correct and not eligible for a refund. With this customers subscription now canceled, they will not be charged going forward.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.
Initial Complaint
08/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid a monthly service fee for the month of August, and ended up canceling the subscription and they refuse to refund the 9.99 because I'm within a certain time frame. I will not be using the services for the month of August as the subscription is now canceled and I want my money refunded for non use for the month of August
Business response
08/06/2024
Brigit is in receipt of BBB complaint ID ******** filed by *********************** regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

This customer signed up for a ******************** subscription on 9/8/21 and canceled on 8/5/24. Their final fee was due on 7/26/24. This means that all fees charged between 9/8/21 and 8/5/24 are correct and not eligible for a refund. With this customers subscription now canceled, they will not be charged going forward.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.
Customer response
08/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The membership was canceled, I did not use the membership for August and was still charged for it. I am not ok with that.

They know I canceled because they helped me cancel it right after the 1st of August. If I'm not using the subscription for the month I paid for, I want a refund as I'm not using it, don't intend to use and closed the account. They're aware I'm not using my August subscription because it was canceled. Therefore I should not have to pay for services not rendered period

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business response
08/09/2024
Brigit has no further information to provide. Please see our original response here:
Brigit is in receipt of BBB complaint ID ******** filed by *********************** regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

This customer signed up for a ******************** subscription on 9/8/21 and canceled on 8/5/24. Their final fee was due on 7/26/24. This means that all fees charged between 9/8/21 and 8/5/24 are correct and not eligible for a refund. With this customers subscription now canceled, they will not be charged going forward.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
08/05/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I do not have a acct with **********************, yet i keep getting text messages to my phone with my name in the messages. But I have never applied for a acct with **********************. I need them to close that acct or lock it. They haven't responded to my email that I sent last week. I would rather not take legal action, because I am disabled and can't afford a lawyer. I have attached a screenshot of the messages on my phone
Business response
08/06/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding the deletion of their Brigit account.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

Brigit found that this customer created a ******************** account with the same email and phone number used to file this complaint. The Brigit account was created 7 months ago. This customer contacted our ************* team on 8/4/24 stating they would like the account deleted. A ************* agent responded on 8/5/24 that we honored their request and deleted the account. At this point, there is no account or further action that can be taken.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.

Customer response
08/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
07/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have contacted this company wnd have nit received a single response! They keep charging me $5.99 every month and I have requested multiple times for them to STOP!!!!! I need all charges refunded!
Business response
07/31/2024
Brigit is in receipt of BBB complaint ID ******** filed by ******************* regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

This customer signed up for a ******************** subscription on 1/27/23. The customers account was still active upon receiving this complaint, on 7/26/24. We have since canceled the Plus plan subscription on their account. This would mean all fees charged between 1/27/23 and 7/26/24 are correct and not eligible for a refund.

Please note: Brigit does not charge a customer upfront when they enroll in a subscription. Instead, Brigit charges the customer at the end of the billing period. Accordingly, when a customer cancels their subscription, the customer is charged that final time which reflects the current billing period they are in. This normally occurs after the customer cancels (unless a customer cancels on the last day of a billing period). After that final billing, the customer does not incur any additional charges.

With this customers subscription now canceled, they will not be charged for their subscription going forward.

We are showing this customer contacted our ************* team but did not provide the correct email or phone number to locate their account. Our ************* team requested this information from them but they were not provided with the information necessary.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.
Customer response
08/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Brigit is lying. I've included two screen shots where I requested them to STOP charging me! I requested these back in December!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business response
08/01/2024
Brigit has no additional information to provide. Please see our original response here:
Brigit is in receipt of BBB complaint ID ******** filed by ******************* regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

This customer signed up for a ******************** subscription on 1/27/23. The customers account was still active upon receiving this complaint, on 7/26/24. We have since canceled the Plus plan subscription on their account. This would mean all fees charged between 1/27/23 and 7/26/24 are correct and not eligible for a refund.

Please note: Brigit does not charge a customer upfront when they enroll in a subscription. Instead, Brigit charges the customer at the end of the billing period. Accordingly, when a customer cancels their subscription, the customer is charged that final time which reflects the current billing period they are in. This normally occurs after the customer cancels (unless a customer cancels on the last day of a billing period). After that final billing, the customer does not incur any additional charges.

With this customers subscription now canceled, they will not be charged for their subscription going forward.

We are showing this customer contacted our ************* team but did not provide the correct email or phone number to locate their account. Our ************* team requested this information from them but they were not provided with the information necessary.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at ************************
Customer response
08/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is a reason Brigit is not accredited, nor ever will be with the BBB. They are liars, cheaters and scammers. They are in business to steal from and take advantage of innocent people. I just showed proof where I requested the account to be closed in December!!! Now, they have nothing to say because they know they are a fraudulent company and scam people.
Unless you refund the money you STOLE AND SCAMMED me out of, I will be filing a Federal fraud case with ************** of ******* and their fraud/criminal division. You have the option to do the right thing. Otherwise, I will dedicate myself to exposing you and letting every avenue possible know of your scams and stealing from people. I will leave reviews everywhere possible and start gathering other victims for a class action lawsuit. I will expose and bring you down. You may want to start looking for a new job.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************
Initial Complaint
07/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I tried to contact Brigit to request a refund and I keep getting emails asking why I want to cancel my account.
Business response
07/25/2024
Brigit is in receipt of BBB complaint ID ******** filed by ********************************* regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

This customer signed up for a ******************** subscription on 7/13/24 and requested a $50 Instant Cash advance the same day (on 7/13/24 with a due date of 7/24/24). The customer then canceled on 7/24/24 with their first and final subscription fee also due on 7/24/24.

Please note: Brigit does not charge a customer upfront when they enroll in a subscription. Instead, Brigit charges the customer at the end of the billing period. Accordingly, when a customer cancels their subscription, the customer is charged that final time which reflects the current billing period they are in. This normally occurs after the customer cancels (unless a customer cancels on the last day of a billing period). After that final billing, the customer does not incur any additional charges.

With this customers subscription now canceled, they will not be charged for their subscription going forward. Their payment status is still processing and will take 2-5 business days to clear.

We are not showing this customer has contacted our ************* team to request a refund, as we show no emails sent to us from this customers email address. Nonetheless, we are unable to issue a refund at this time as the customer subscribed for a paid service and proceeded to use that service.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week.

Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
07/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ALWAYS CHECK MY BANK ACCOUNT AN THE LAST 2 DAYS I HAVE HAD 2 ACH DEDUCTIONS FROM MY BANK ACCOUNT, I NEVER SIGNED UP FOR THIS ACCOUNT NOR HAVE ANY AFFILIATION WITH THIS WEBSITE, THEY DO NOT ANSWER PHONE CALLS AND I HAVE SOMEWHAT EMAIL CONVERSATIONS WITH SOMEONE SUPPOSEDLY NAMED *****. THEY HAVE DONE NOTHING TO RESOLVE, IN FACT THEY TOOK MORE MONEY OUT TODAY AFTER I MADE A COMPLAINT TO THEM YESTERDAY. I WOULD LIKE MY MONEY BACK! IT SEEMS LIKE THEY DID NOT VERIFY ANY INFORMSATION BEFORE TAKING THIS MONEY OUT BECAUSE IF THEY DID THEY WOULD HAVE SEEN THAT IT DOESNT MATCH ME.
Customer response
07/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
07/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
7/17/2024 at 9:18am I was charged 8.99 from this merchant. The issue is that at this point my account which I signed up for on Sunday, July 14th around 7:21 was inactive. On July 17th at 9:01am I unsubscribed and deleted the account. After this point, the merchant signed them selves up for direct debit on my bank account without my consent and charged me $8.99. I have screenshot proof of all these facts. I reached out to the merchant and insisted they return my money and they said that they would not do so. I asked to speak to a supervisor and they said they would have someone email me. I'm so appalled by this behavior and I demand my money be returned. It is illegal to charge someone's account after they have already unsubscribed from your service and to make matters worse they still have access to my bank information which is disturbing. If you check the time from the first screenshot it shows when I deleted the account. The second shows when they toke is upon themselves to add themselves to my direct debit service on my account. The third shows when they charged my account and the four attachment is the transcript for my communications with the merchant.
Business response
07/17/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for a ******************** subscription on 7/13/24 and canceled on 7/17/24.

Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the user at the end of the billing periodaligned with the users last paycheck of the month. When a user cancels their subscription, the user is charged for the current (and final) billing period. That charge falls on or after the cancellation date, on the date their subscription was originally due.

Since this customers subscription was active in the Month of July, from 7/13/24 and 7/17/24, the fee for that subscription period was correct and not eligible for a refund. With this customers subscription now canceled and their account deleted, they will not be charged going forward.

Please note that Brigit does not, and did not, sign itself up for direct debit from any customers bank account. At the time of subscribing, this customer provided their banking information through Plaid for the purposes of billing. Billing details, including the account from which they will be billed, are provided to the customer multiple times prior to subscribing, including on the page in which the customer must actively agree to the charges.

Upon canceling a Brigit plan, a customer is again presented with information regarding the fact that they will be billed for their prior subscription even though that charge occurs after cancellation.

Here, this customer completed the subscription enrollment process, provided their billing information, and subscribed to a Brigit plan on July 13, 2024. When they canceled on July 17, 2024, they were presented with a reminder that they will be charged for their subscription and the date of that charge. That same information (provided by the customer) was then used to bill the customer for their subscription period when they canceled.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Customer response
07/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I truly feel I should be refunded. On June 13 when I uninstalled the app from my phone I unsubscribed as well. I only realized that it didn't go through after receiving a text message from the business. At that time I immediately reinstalled the app and unsubscribed again and this time I deleted it. One of the main reasons for me uninstalling the app in the first place was due to the multiple glitches I experienced while trying to submit for an advance. So I believe it is very possible when I unsubscribed on the day I signed up that because of those glitches it didn't reflect in the account. I have to reiterate that I do believe I should be given a refund.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
07/26/2024
Brigit has no further information to provide. Please see our original response:
Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for a ******************** subscription on 7/13/24 and canceled on 7/17/24.

Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the user at the end of the billing periodaligned with the users last paycheck of the month. When a user cancels their subscription, the user is charged for the current (and final) billing period. That charge falls on or after the cancellation date, on the date their subscription was originally due.

Since this customers subscription was active in the Month of July, from 7/13/24 and 7/17/24, the fee for that subscription period was correct and not eligible for a refund. With this customers subscription now canceled and their account deleted, they will not be charged going forward.

Please note that Brigit does not, and did not, sign itself up for direct debit from any customers bank account. At the time of subscribing, this customer provided their banking information through Plaid for the purposes of billing. Billing details, including the account from which they will be billed, are provided to the customer multiple times prior to subscribing, including on the page in which the customer must actively agree to the charges.

Upon canceling a Brigit plan, a customer is again presented with information regarding the fact that they will be billed for their prior subscription even though that charge occurs after cancellation.

Here, this customer completed the subscription enrollment process, provided their billing information, and subscribed to a Brigit plan on July 13, 2024. When they canceled on July 17, 2024, they were presented with a reminder that they will be charged for their subscription and the date of that charge. That same information (provided by the customer) was then used to bill the customer for their subscription period when they canceled.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
07/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
An advance I requested for $95 was repaid to Brigit on 7/5/24. Usually my repayment is processed by the next day however this time there is some kind of issue. Today 7/11/24 5 business days later my advance is still marked as being repaid despite the funds immediately being taken out of my account on Friday 7/5 just as they usually are. Ive contacted their customer service multiple times, the ** bot **** doesnt understand any phrases, their email customer service takes forever to get back to you, and the live chat (when its available which is hardly ever) representatives are just as bad as the **. They send you huge copy and paste responses about Repayment takes 2-5 business days. We will email you when its processed! And end the chat while Im typing because they are uninterested in helping. They have stated there are no issues with their payment provider but since this is happening I would have to say otherwise. Ive been a subscriber since January 2023 and never had issues until now. Im highly disappointed and concerned as to why its taking an absurd and unreasonably long amount of time for my advance to be repaid. I uploaded photos of the advance still in repayment mode and of the brigit charge for ***** taken from my account on 7/5/24. Please somebody look into this and help me
Customer response
07/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
07/01/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They will keep charging you even if you downgrade your account to free. They refuse to refund me. I downgraded weeks ago and they charged my bank today and I only used them a couple of times. Complete scam! Apparently this is their forte! Watch your bank accounts people!
Business response
07/10/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding their subscription fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found that this user signed up for a ******************** subscription on April 30, 2024 and canceled their membership on June 8, 2024. Brigit processed the cancellation immediately, and the user was responsible for their final fee on June 28, 2024. Brigit charges its subscription in arrears to cover the previous 30 days. This means that all fees charged between April 30, 2024 and June 28, 2024 are correct and not eligible for a refund. With this customers subscription now canceled, they will not be charged going forward.

Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

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