ComplaintsforBrigit

• Initial Complaint

  01/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Brigit keeps charging my account $9.99 every month. They told me they will not cancel the membership and the fraudulent charges on my account until I can pay back the advance of $50. In my eyes, they already got their money for the advance because they keep on charging my account monthly, which has resulted in over $500 of overdraft fees with my bank that I have been having to pay every month because Im currently not working at the moment. I want them to stop garnishing my account for a membership I have not used since 2020 and to refund my money that they have been taking out my account fraudulently. I have spoke with several employees there, and the manager said he will not doing anything until I repay back my $50.

  Business response

  01/20/2022

  Your Plus plan fee is separate from your outstanding balance of funds that you borrowed so unfortunately that does not apply. We cannot cancel accounts with outstanding balances. Once you repay the balance that is due, we have no issue deleting your account in full. 

  Customer response

  01/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I want them to stop garnishing my account for a membership fee. They are fraudulent garnishing me when I dont want to be a member anymore. The advance is separate from the membership and Im demanding them to stop taking from my account and cancel the membership fee. I will pay the advance when funds because available. If my wish is not granted, I will *** for fraudulent charges under the FCRA

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Customer response

  01/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I HAVE PAID THE ACCOUNT IN FULL AND THEY STILL WONT CANCEL THE MEMBERSHIP AND STOP COLLECTING ON MY ACCOUNT. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
   
  

  Business response

  01/28/2022

  Your Plus plan fee is separate from your outstanding balance of funds that you borrowed so unfortunately that does not apply. We cannot cancel accounts with outstanding balances. Once you repay the balance that is due, we have no issue deleting your account in full. We have no other information to provide and are asking the BBB to **** this as "answered" 

• Initial Complaint

  01/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I opened a credit building loan with Brigit/Coastal *************** My payment was deducted by electronic transfer every month. Brigit had an issue with one of my payments yet failed to notify me of the issue. Their system was unable to verify my email address and I received no notifications of the issue by phone or by regular mail. I learned of the issue when I was notified of a drop in my credit score by Credit Karma. I immediately tried to contact Brigit but could only send an email as this company has not established contact by phone. I learned of the issue with my email while checking my Brigit account and realized my email was never verified after I initially had done it at the time my loan was set up. I attempted to verify my email three times, but never received the verification link from Brigit. Due to their system error my credit score dropped 14 points through trans union and 38 points through Equifax. I immediately contacted Brigit by email and closed my credit builder account due to their failure to notify me. This is a loan in name only as the loan is secured into a savings account with Coastal *************** I never had access to the funds and whatever payments they were able to take, which was $30, was returned to me when I closed the account on 01/08/22. I should not be penalized due to a system error with Brigit. I have not had a late payment in two years on any of my accounts until the issue with Brigit. I request that they remove this late payment from my account as I was never notified.

  Business response

  01/10/2022

  We apologize for any confusion, but please note that just because an email is not "verified", that does not mean you will not be emailed. A "verified" email is simply so that you can login with your email address as opposed to your phone number, it does not prevent messages. Our records are indicating that we notified you via the email, text, and in-app messaging regarding a past due balance for your Credit Builder account. That being said, a payment in the month of September was never completed, meaning there was a missing month of payments. This information has to be reported to your Credit Report and we are showing the reporting is correct. There is a missed payment on your Credit Builder account. The $30 that you saved to your account was sent to you on 1/8/22 and your Credit Builder account has been closed. 

  Customer response

  01/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I maintain that I have not been receiving any emails through your company concerning my credit builder account.  The only emails that I did receive concerning credit builder were through my initial contact through your portal when I filed the complaint by email, as it is the only form of communication that your company offers.  As I had previously stated, prior to January 1, 2021, I was not aware of any issues with my ACH payments.  As you had reported in your response, my missed payment occurred in September.  Upon reviewing my credit report, I do not show any missed payment  on the attached credit report document in the payment month area. If I missed a September payment, why is it showing as paid on my credit report and why has it taken from September till December 31, 2021 to be reported on my credit report.  Why did your company not re-attempt to take the payment, after all it is an ACH payment. Also, it appears that you are trying to make it seem that Brigit had closed my account.  I requested the closure of this account due to this alleged non-reported issue.  I have emails that I have sent through the portal that I will attach as well questioning why I was never notified.  The only emails or text messages that I have ever received from your company is regarding my short-term loans that I had taken which is separate from my credit builder account.  I re-evaluate this situation based on the evidence that I have attached.  Thank you.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  01/25/2022

  We apologize for any confusion, but please note that just because an email is not "verified", that does not mean you will not be emailed. A "verified" email is simply so that you can login with your email address as opposed to your phone number, it does not prevent messages. Our records are indicating that we notified you via the email, text, and in-app messaging regarding a past due balance for your Credit Builder account. That being said, a payment in the month of September was never completed, meaning there was a missing month of payments. This information has to be reported to your Credit Report and we are showing the reporting is correct. There is a missed payment on your Credit Builder account. The $30 that you saved to your account was sent to you on 1/8/22 and your Credit Builder account has been closed. 

  Customer response

  01/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  This is the same response from Brigit as the original explanation   All three of my credit reports are showing the late payment as occurring on three different months.  How is that possible. It seems that Brigit can’t figure out their issues with their system.    My payments are automatically deducted from my bank   If there was an issue with the initial ACH like you claim, it is the responsibility of your company to notify the customer.  Although you claim I have been notified, I assure you that I was never by email or by text message.  I also contacted Coastal to file a complaint as they are listed as the reporting party for the late payment   I was told that they have no part in the reporting of this payment so why are they listed as such?  This is a completely fake loan in which I never had access to any of the monies of this loan with the exception of my payments that were returned when I closed the account due to the failure of your company.    I don’t even understand how you could legally report a late payment on a loan that is in name only.  I will continue to fight this until it is corrected.   I will also file a complaint with my state for bad business practices by this company.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ******  
  

• Initial Complaint

  01/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My name is ********************* after reviewing my bank statements for the month of October, November and December, 2021 I was shocked to see if there were seven withdrawals totaling the amount of $309.99 for my checking account. upon further review I discovered it was a company by the name of ********** making twice a month withdrawals from my checking account each debit is for $50. On November 1st 2021 there is a debit for $9.99 for a membership fee. I have since sent the company an email explaining my dissatisfaction with their actions and requesting contact immediately to my attention. as of January 3rd they took it upon themselves to withdraw another $9.99 membership fee for my checking account also unauthorized.I am not receiving any service or products for these withdrawals in such an excessive amount of money.I'm unable to provide an account number, membership number or any further information that typically a customer would have regarding an account they have since I'm unfamiliar with this company. Your assistance in this matter would be greatly appreciated. Thank you for your time and assistance, *********************

  Business response

  01/10/2022

  We apologize for any confusion this user is experiencing, however there is no Brigit account with the email address or phone number she provided in this complaint. We are communicating with her via email and she will need to respond to that email so that we can look at the account and determine if she was charged incorrectly. 

• Initial Complaint

  01/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I communicated to the company I wanted to cancel my subscription as they told me they couldn't verify my card so they couldn't deposit a loan into my account. I never received funds from them and communicated to cancel my account and subscription before it came due, why should I pay for a service I didn't receive? They told me to follow steps sent to me via email. I have attempted it several times through December but they won't send me the verification code to allow me to access the cancel functions at any time I try. No texts come and emails are always a circular process telling me to repeat the same steps that I have already been doing. I want my account and info removed and my subscription removed. I don't want anymore charges and honestly want my ten dollars back as well even though I'm sure they will claim I didn't cancel in time even though it is due to their negligence and faulty system plus lack of customer service support. Thank you.

  Business response

  01/03/2022

  We apologize for any confusion this user is experiencing. As of 1/3/22, this user's account is still active and on our Plus plan, which is $9.99/month. They are not eligible for any refunds. Their Brigit account has been deleted and they are not being charged again going forward. 

  Customer response

  01/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
  
  
  

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  BRIGIT IS A SCAM!! READING ALL THE REVIEWS AND COMPLAINTS ABOUT THIS COMPANY HAS TRULY MADE ME REGRET DOING BUSINESS WITH THIS HORRIBLE COMPANY!!!! IMMA MAKE THIS VERY VERY SIMPLE....IM NOT PAYING FOR THAT **** SUBSCRIPTION THAT YOU ARE TRYING TO FORCE PEOPLE TO PAY!! I DONT CARE IF YOU ARE A FINACIAL COMPANY, IM NOT PAYING IT!!!!! BRIGIT TOOK THEIR PAYMENT IN FULL ON DECEMBER 17TH AND IT DIDNT POST TILL DECEMBER 23RD WHICH IS RIDICULOUS!!!! ONCE I WENT BACK INTO THE *** I WAS GOING TO DELETE THE ACCOUNT IT SHOWED A SCREEN SAYING THAT MY ACCOUNT HAD HIT BELOW A LOW BALANCE AND THEY ARE SENDING ME A 35 DOLLAR ADVANCE!!!!! LIKE WHAT IS THIS COMPANY DOING?!?!?! SO NOW I HAVE 35 OF THIS COMPANY'S MONEY IN MY ACCOUNT THAT I DONT WANT AND IM TRING TO PAY IT BACK BUT THE SYSTEM WILL NOT LET ME (ALL PICTURES ARE ATTACHED) I MADE THE MISTAKE OF EXTENDING THE PAYMENT TILL JANUARY 14TH, I WANT TO GET RID OF IT!!!!! IVE REACHED OUT MANY TIMES AND ALL THAT YOU GET IS BOT RESPONSES, NO HUMAN RESPONSES, THEY SAY THAT THE **** FEATURE CAN BE TURNED OFF WHICH IT SHOULDNT HAVE BEEN TURNED ON AT ALL!!! THEY HAVE AN **** REPAY AND IT ALSO SENDS U MONEY ****MATICALLY, I WANT THIS MONEY OUT OF MY ACCOUNT AND I WILL NOT PAY ANY FEES BECAUSE OF THIS OR LEGAL ACTION WILL BE TAKEN. THE ACCOUNT WILL BE CLOSE LIKE I TIRED TO DO BEFORE THIS COMPANY DECIDED TO SCAM ME FROM CLOSING IT

  Business response

  12/30/2021

  Your account has been deleted from our system! Have a good day! 

  Customer response

  01/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
  
  
  

• Initial Complaint

  12/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been charging my card for over two years now. Its impossible to cancel this membership no matter how many times you try. They claim I owe $80 for an advance but have taken over $300 in fees. I change bank account numbers and they still found a way. Please avoid them At all Cost!!!!!!!!

  Business response

  12/22/2021

  Your Plus plan fee is separate from your outstanding balance of funds that you borrowed so unfortunately that does not apply. We cannot cancel accounts with outstanding balances. We sent you $80 on 3/1/20 that you have not repaid. If you need assistance paying your past due balance, please reach out to our customer service team at ******************************************************************* 

  
  

  Customer response

  12/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  If the plus membership is separate. Why is my bank account being held hostage for it? And why is the condition fir cancelling it attached to any loan amount?  You have retrieved much more than 80 dollars for services unrendered. Those funds need to be returned and this bogus membership needs to be cancelled. I have already reached out to your company multiple times. And like most you complaints, you refuse to cancel peoples accounts. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  12/23/2021

  Your Plus plan fee is separate from your outstanding balance of funds that you borrowed so unfortunately that does not apply. We cannot cancel accounts with outstanding balances. We sent you $80 on 3/1/20 that you have not repaid. If you need assistance paying your past due balance, please reach out to our customer service team at ************************************* We will gladly delete your account once you repay what is due. We cannot provide any assistance further until you repay the $80 that has been past due for over a year. 

  
  

• Initial Complaint

  12/16/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed up for their service which they said they would take money out of my bank account on Friday after my payday. They ended up taking money out of my account a day early causing a $36 over draft fee. Tried to talk to them and got nothing but headaches back from them. So I requested the account be closed and they return my money. To this date they have not closed or returned my money.

  Business response

  12/16/2021

  We apologize for any confusion this user has experienced. We do our best to predict your next payday as accurately as possible, but this may not always be accurate. In order to prevent pulling your repayment on the wrong day, we have you confirm your due date before you can request your advance, and always send you a notification 48-hours before the due date. We do this so if you won't have the funds on the suggested date, you have enough time to make the changes through the extension feature in the app. We cannot process a refund for this user as their bank account is unusable. They will need to link an open and functioning bank account to our service so that we can send the $8 ********************** to their account, which is the only amount eligible for a refund.

  Customer response

  12/17/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I can not and will not give them access to my bank account again. When you link your account to their system they download 6 to 12 months worth of your transactions. From what u have been told by the company they take that informationand give it to their partner companys. My transactions are my private businessand this companydoes not have the right to take that information. From what they have told me even the *** scans those transactionsthey download to see who you are giving money to.The companyhas to send my money and refund to me a different way. I can not give them access to my transactions in my account, so I can not link my account.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  12/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am complaining about Brigit because they continue to charge me $9.99 for a service I am no longer using. I got a $50 loan and repaid it. I was subscribed as a plus member in order to get that loan and canceled it immediately after. I downgraded to the free plan, but Brigit has charged me again for $9.99 for services I have not used or been able to use. I do not have free money to give away and it is hard to get in contact with someone to verbally talk to them and get my issue resolved. I would like ALL of my money refunded back to me. Please help

  Business response

  12/15/2021

  We apologize for any issue this user has experienced. As we communicated to this user via email, ******************** is a monthly membership service. If our membership is active on a users account, we will charge them $9.99 for the previous 30 days of usage. This user did not cancel their membership until 12/12/21 and was charged correctly on 12/15/21. They are not eligible for any refunds. They are not being charged again going forward. 

  Customer response

  12/17/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   This is not true! I tried the free subscription of genius with Brigit and canceled to go to the free version within the time frame of 11/17/21 when I reached out to them to deactivate my plus plan and still got charged after doing this.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  12/20/2021

  We apologize for any issue this user has experienced. As we communicated to this user via email, ******************** is a monthly membership service. If our membership is active on a users account, we will charge them $9.99 for the previous 30 days of usage. This user did not cancel their membership until 12/12/21 and was charged correctly on 12/15/21. They are not eligible for any refunds. They are not being charged again going forward. 

• Initial Complaint

  12/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Brigit has been charging me $9.99 a month. I have not used their service since 2019. I am unable to cancel my account or downgrade due to an unpaid balance of $150.00. However, the $9.99 monthly charge for something I havent used in a year should cover the amount they have taken from my bank account. This is unreal. $9.99 for 24 months totals $239.76. So, like I said they have recouped their money and then some.

  Business response

  12/13/2021

  Your Plus plan fee is separate from your outstanding balance of funds that you borrowed so unfortunately that does not apply. We cannot cancel accounts with outstanding balances. In order to cancel a Plus plan membership, the Brigit account balance must be paid in full. This user will need to repay their balance before we can cancel their membership fee. 

  Customer response

  12/15/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is unacceptable! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  12/15/2021

  Your Plus plan fee is separate from your outstanding balance of funds that you borrowed so unfortunately that does not apply. We cannot cancel accounts with outstanding balances. In order to cancel a Plus plan membership, the Brigit account balance must be paid in full. This user will need to repay their balance before we can cancel their membership fee. We cannot provide any other assistance as we are owed funds for this users advance. We are asking the BBB to **** this complaint as "answered", the user will need to repay their balance in full. 
  

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Brigit is refusing to post that I paid my advanced. It posted on my account on December 3rd. I never had this go so long but i have put the request in to cancel my membership and they refuse to post the payment because then they won't get another **** from me. I have taken over 6 advances and there was never this issue until i want to cancel the membership. I AM REVOKING ALL CONSENTS FROM THEM TAKING ANY MONEY OUT OF MY ACCOUNTS AT THIS POINT.

  Business response

  12/13/2021

  This users account was deleted as of 12/9/21 and they are not being charged going forward. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩