Business ProfileforDutchess Chrysler, Jeep, Dodge, Ram, Mitsubishi & Kia

The following letter was sent to Mr. **** *******, owner of the dealership with slight omissions to conform to your letter limit. I never received a call or letter to acknowledge its receipt. I then contacted Kia ******* who sent them the letter and picture and still no contact. Following is a copy of the letter:Dear Mr. ********** 2018 I purchased a new Kia ****** from your dealership. I have regularly had the vehicle serviced at your dealership and been satisfied with the service. However, I wanted to make you aware of the following experience I had.On July 5th I took my car in for a routine oil change. Upon completion of the service I received documentation indicating everything was checked as good. I proceeded to my car and checked the cabin filter to be sure it was indeed in good shape. The filter was filthy and obviously not checked. Normally I am presented with a dirty filter and asked if I would like to have a replacement and this was not done. Attached is a picture of the filter. Upset, I returned to speak with ***** and was told the technician said he had checked the filter. ***** proceeded to tell me he has seen worse, certainly an unacceptable explanation for not checking and making me aware of the condition of the filter. ***** was apologetic and did replace the filter at no charge.This incident makes me question the integrity of the inspection and checklist process you have in place. Can I be sure the checklist is an honest appraisal of what has *** done? One reason I use the dealership for my oil changes is the value of knowing the conditions of my systems and whether any of them require maintenance is done by a well trained and honest technician. I have been a trusted and satisfied customer of your dealership and have valued our relationship. I would be remiss if I didn't apprise you of this incident so you could take any actions you deemed necessary. Respectfully, *** *******

Mr ******** I did receive your letter and have taken the appropriate actions with my team to address. I did not know you wanted a response from me as ***** took care of the filter. We do believe our Multi Point Inspection is accurate at this time. Thank you for choosing Dutchess. Sincerely, **** ******* ************ **************************************