Business ProfileforMetro Mattress Corp.

I had purchased the wrong size mattress (my error-the delivery person told me the size upon delivery and the Queen was ordered right away) and the date was three days later with the correct size mattress. I had a change in price from a King size to a Queen and was refunded the amount...however...I purchased the mattress on the Labor Day Sale and I was told that I would receive a refund for $500.00 difference and there was a delay in getting a response from the staff and I was told the Regional Manager was going to call me. The sales person (more than one person was involved) and told me it was his error and the District Office would need to approve the transaction. I was told by the Regional Manager that with the sale the brand names of mattresses will not approve the credit since Labor Day was passed and there was nothing he could do for me and that he did speak to Administrative Staff. All of my paperwork is dated 8-31-2024 and this is not right of this Metro Mattress to not honor the refund. I would not recommend purchasing a mattress from this company and knowing how a business could not honor the refund from the District Headquarters etc. I will not recommend this store to purchase mattresses and feel that the store does not honor the "sale price" and if there are any issues in the store or the transaction are rung up wrong with any details-I would not purchase the mattress at all and would advise the customer to walk out of the store. I will continue to follow up with other agencies in order to let other customers aware of the poor policy procedure.