ComplaintsforGoodyear Tire & Rubber Company

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got an oil change and filter. The filter was improperly installed. It blew off the oil light in car came on and seized the engine of my 2018 Ford Escape with 54,000 miles on it. Contacted Just Tires, they towed it from my mechanic to their shop. The Service Manager agreed and apologized for this happening. He filed an insurance claim and towed back to my mechanic. He told me an adjuster would contact me in 24-48 hours. No contact from an adjuster. Service manager stopped taking my calls. In the mean time, I have no vehicle to get to work. I am still making payments on a car I cannot drive. I want them to take accountability and make this right!

  

  Business response

  11/04/2024

  Good morning, 

  Following a review of the customers complaint I contacted the location in question. It was advised that the Goodyear Auto Service Center has submitted a request for review of the complaint from the Goodyear Property Damage Claims Department. A specific investigator will be assigned to the claim and will be in contact with the customer.

  I have been in contact with the customer directly and provided both the Property Damage Claims Department team email address, and a direct phone number. 

  Kindest regards,

  Goodyear Consumer Relations Team

  Customer response

  11/04/2024

   I am rejecting this response because:
  
  The response is rejected because I have already done what they did.  I already have a claim #.  I already left a voice message and sent an email to the claims department.  I have got no response.  This was over 2 weeks ago.  I HAVE NO TRANSPORTAION!  This is not acceptable.   The lack of sense of urgency is a disappointment.   My car with 54,000 miles on it is sitting for 2 weeks waiting for someone to take action.  

   

  ****** ******* 

  

  Business response

  11/06/2024

  Good morning, 

  It has been confirmed that the Goodyear Auto Service Center has submitted an incidence report to the Property Damage Claims Department to be reviewed by an assigned investigator.

  The department does handle reports in chronological order of submissions. The customer will be contacted by an investigator in that department following assignment. 

  Kindest regards,

  Goodyear Consumer Relations

• Initial Complaint

  10/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I made an appointment online for the advertised price of $24.99 for a Synthetic blend oil change and entered all vehicle details. Followed up by calling service store and confirming appointment, vehicle details, and advertised price quoted. Representative confirmed. Upon arrival for the scheduled appointment, I was then advised a price almost triple of what was stated and only explanation that was given is that they have no control over the ads on their site and it is a corporate issue and they would not honor the advertised price even after receiving confirmation via email and verbally through one of their store representatives. This is a poor and illegal business practice of false advertisement/bait and switching to just get customers in the door. The confirmation email and website advertisement are attached.

  

  Business response

  10/31/2024

  This customer issue as been resolved 

  Customer response

  11/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  PLEASE SEE THE ATTACHED. IT EXPLAINS MY COMPLAINT OF THE GOODYEAR TIRES, INVOICES OF TIRES PURCHASED AS WELL AS THE MILAGE ON THE TIRES, A LETTER FROM GOODYEAR EXECUTIVE OFFICE ASSISANT ACKNOWLEDGING TIRE PROBLEM, AND IN MY COMPLAINT, MY REQUEST FOR REIMBURSEMENT OF THE NEWEST SET OF TIRES THAT SHOULD NOT HAD TO BE PURCHASED TO SOON. THANK YOU

  

  Business response

  11/01/2024

  Customer has been contacted. As a onetime goodwill courtesy, a refund has been accepted by the customer for the warranty prorate $279.44 paid for the new Goodyear Wrangler Tires installed on October 18, 2024. 

  Customer response

  11/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Goodyear tires on my vehicle have worn out before the advertised life expectancy. I have taken the vehicle to Just Tires and they have confirmed the same however claimed that Goodyear won't offer prorated replacement even though these didn't last the full warranty length. I need to have my tires replaced under the warranty advertised by Goodyear.

  

  Business response

  10/21/2024

  Upon review of the customer’s complaint, we reached out to the customer who stated he had originally purchased tires at a Just Tires location which is now closed. The customer stated he had visited another Just Tires location in April 2024 to replace a tire under his road hazard warranty. He had asked about mileage warranty assistance on the remaining three tires but did not receive assistance. The customer was unable to find his prior invoices. We gave the customer a choice of which shop he would like to use for his warranty, Just Tires or Discount Tire. The customer decided on Discount Tire.
  
  We reached out to Just Tires and acquired a copy of the customer’s history so we could assist with the warranty. The customer visited Discount Tire for his inspection, and we gave approval for a 50% concession based on unused mileage on the three tires. For customer satisfaction we provided free replacement of the 4th tire which was replaced earlier this year so that all four tires would be at the same tread depth. The customer has Run Flat tires on his vehicle which do not carry a mileage warranty. Goodyear will still assist with premature treadwear up to 40,000 miles.
  
  The customer’s complaint has been resolved and he received assistance with his mileage warranty. We apologize for any delay the customer may have received while trying to obtain his warranty. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought vehicle to Just tires in media to have 4 tires replaced, along with mount, balance, & alignment. Upon completion of all tires being replaced, I noticed that the rims were damaged, scratched, and gouged. I went in and notified the front desk worker. After notifying the front desk worker he came out took a look as well as one of the guys from in-side the shop. Once I showed them the issue they tried to argue with me about it and got hostile. Great customer service ill tell you HA!. There only solution was oh were sorry. Considering that these rims had no damage prior I would like a fast and adequate resolution to replace the damaged rims. This is unacceptable.

  

  Business response

  10/24/2024

  Spoke to the customer's wife. Asked her to send an estimate for repair of the damage. She was mostly concerned about the treatment by the store employee. Forwarded to the District Manager. He has called the customer, left a voicemail and is waiting to hear back. 

  Customer response

  10/24/2024

  Spoke to ********* from Good year, told us the DM of just tires would reach out. DM reached out left a voicemail, reutned his phone call, left a message for him to call back multiple times with no return phone calls from the DM. This issue needs to be escalated immediately to the GM of just tires. A resolution has not been met and action is needed ASAP. The rims are not going to be repaired considering they were in perfect condition before the shop trashed them. Rims need to be replaced like for like in the condition that they were in before being damaged. See additional photos attached as well of the damage. I will keep pushing until the resolution demand is met. As you can see these rims are totaled. 

  Customer response

  11/16/2024

  Currently waiting on quote from dealer for two replacement rims. 

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/28/24, I purchased 4 brand new tires. I was only needing 3 because I purchased a brand new one in April but I was advised if I got 4 brand new tires I could get the 100 rebate. I filed the claim and it was denied stating the tires I was advised to purchase did not qualify. I don't work for the tire company. I was advised by the tire specialist the tires qualified so I need my rebate. I would not have purchased these tires from here if I had known I was lied to

  

  Business response

  10/08/2024

  Customer purchased tires at a location and a new employee told the customer that they qualified for a rebate of $100.00 for the tires that they purchased. The customers tires did not qualify for rebate. The customer reached out to see if there was anything we could do. We offered, as a goodwill, to honor the rebate and sent the customer a check for $100.00.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a warranty claim on the Goodyear territory tire for my F150. It’s an all terrain tire that I expected to perform well and wet and snow conditions and it has not. The tire has been inspected at a local shop and Goodyear has offered an upgrade replacement. The shop recommends the Adventure tire for similar replacement. It’s an all terrain tire. However, they left it up to me to consider other Goodyear tires and the only one I would consider is the Duratec RT. However, the upgrade fee is $590. When I spoke to a rep they told me $290. I was told there may be an “upgrade” fee. The tire has 18,000 miles and the sidewalls are wearing as indicated in the tire inspection, I would like to go with the Duratecs but at a nominal fee, $200.

  Customer response

  10/01/2024

  Today, on 10/1/2024, I called in a second time. I have received clarification and the total breakdown for install of the Goodyear Adventure tire with ******** **** in ********, ** is $1216 minus a ($751 pro rate warranty credit) = $465 and plus install is $33.90 per tire with my net out of pocket cost being $590. 
  
  However, my issue is the order summary online at Goodyear Tire installer (***** **** and Service in ******** **) below is a total of $1192 minus a 15% code (GOODYEAR15) for Goodyear bringing it to a total (includes install) of $1145. Sullivan is charging $1216. 
  
  Please let me know. $1145 minus a $751 credit = $391 out of pocket. Thank you.
  
  Order Summary
  Subtotal
  $1,192.00
  Wrangler® All-Terrain Adventure With Kevlar®
  $1,192.00
  Installation
  $119.80
  
  Est. Taxes and Fees
  $12.00
  Savings
  --$178.80
  Total
  $1,145.00

  

  Business response

  10/01/2024

  We have spoken to customer that the reason why his price is higher is because he has chosen to purchase tires that are more expensive than what he currently has, therefore there is an upgrade fee associated with that choice as our warranty is to go into a similar tire.

  

  Business response

  10/02/2024

  Pricing is different at each location and the approval we provided is only valid at ******** tires.

  Customer response

  10/02/2024

   I am rejecting this response because:
  

  Vague response by company and dissatisfied with pricing. I am willing to pay a nominal fee at the retail price of the tire and appreciate the credit but still paying more out of pocket than calculations in which I provided that evidence.

  
  

• Initial Complaint

  09/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I leased a 2023 Kia Sportage on Oct. 2023, which came with Goodyear Assurance Finesse tires. At around 5,000 miles I noticed that the driver side front tire was "tread chunking", so by the time of the first oil change at the dealer ( ***** ***), I reported the issue and they told me that it was normal. I didn't buy the explanation they gave me, but I went about my business. At around 8,500 miles, the issue had gotten worst at the point that many chunks were falling of the tire and the driver rear tire had started to get tread chunking as well. Went to the dealer again and they said that they had nothing to do with the issue and that I had to take it with Goodyear. Called Goodyear and they gave me complaint file number to.take to a Goodyear service shop. Came to the service shop and after inspecting the tires, they indeed said that they were faulty and had tread chunking. They called customer support to see how much "credit " they would give me and that they had to change all 4 tires because the other 2 tires would probably start to have the same issue. They also said that the tire model was discontinued and had to use anothe model. The price to change all 4 tires came out to $998. So I have to change 4 tires for the faulty tires that my vehicle came with and cough up almost a thousand dollars? This is insane. The credit they gave me was $37 for the front tires and around $80 for the rear tires. All because I got faulty tires. And also pay for tire alignment.

  

  Business response

  10/07/2024

  This customer tire was prorated based on the tread reminding  on the old tires. The customer also upgraded in to better that was 65.00 more per tire from the original tire price and also the customer was charged for the labor for the replacement tires and the customer also paid for wheel alignment. I advised the customer the tires are out side the no charge time fame so had paid for the prorate and up grade  for the replacement tire  

  Customer response

  10/07/2024

   I am rejecting this response because:
  I reject this because of the faulty tires (started with front driver side, and then back driver side) I had no choice but to change the tire and since my car is an AWD, they had to change all 4 tires. Tires are supposed to last at least 36,000 miles and mine started to fall apart after 5,000 miles. When I was at the Goodyear store, the store dependent was telling Goodyear customer support that my tires were defective, and then they told me that the tire on my car were discontinued. They left me no choice. I don't care how much tread was left on my tires, they should have replaced my tire when they knew I had a faulty tire, no questions asked. If I would have kept driving with that tire, I could have had an accident or worse, that was a lawsuit waiting to happen. 

  Also, I didn't know the price of my tire compared to the ones they installed. They didn't give options on tires, they just said mine were discontinued and they had those others in stock. And it's an insult the prorated amount they gave me for the tires. I'm just so frustrated and upset with this company. 

  
  

  

  Business response

  10/10/2024

  This customer tire was prorated based on the tread reminding  on the old tires. The customer also upgraded in to better that was 65.00 more per tire from the original tire price and also the customer was charged for the labor for the replacement tires and the customer also paid for wheel alignment. I advised the customer the tires are out side the no charge time fame so had paid for the prorate and up grade  for the replacement tire

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday, September 19, 2024, I drobe my car to the GoodYear Auto Service Center **** (at ***** ***** ****, ************, ** *****) for what turned out to be the replacement of both of my automobile's front strut assemblies and a wheel alignment. After the work was completed, I noticed that near the hood on both sides of the car, as well as its front, and on the engine cover, where extensively soiled by greasy smudges and handprints. Within an hour after leaving the shop, the windshield of the car cracked. I had not struck anything, and nothing had struck me. I notified my insurance company, and an arrangment was made for me to have it replaced at at ******** on Saturday, September 21, 2024. As I had to drop the car off, I had to sign up with **** and hire a driver to take me from the shop to the public transport I use to go to work, and then hire another drive after work to take me to the shop. The two **** charges were $80 and I had to pay my deductable of $250 (the insurance company paid the rest/the total, with tax, was $844.63. It is possible that my insurance premium might now go up). The tech at ******** did not see any point of impact to have caused the crack and agreed that it was most likely caused by rough handling by the mechanics who worked on it at GoodYear (such is noted on teh receipt). I have tried over the past few days to reach someone at GoodYear corporate, but have not been able to reach anyone. I took photos of the crack and of the soiled condition in which my car was left (it was necessary for me to us Bug & Tar remover and scrubb it clean). I have not, as of yet, filed a Police report, or left any reviews on social media platforms. The cost of the service at GoodYear, with tax, was $1,382.40. I am hoping to be recompensed by GoodYear for my expenses to have the windshield replaced and receive a check for $330 ($250 deductable + $80 for the two **** rides). I have saved my receipts.

  Customer response

  09/24/2024

  I have included some additonal photos of the cracked windshield and the grease smears and handprints left on the sides and front on my car. 

  

  Business response

  09/26/2024

  Upon review of the claim, it has been determined that the location in question is not at fault for the damaged windshield. The complainant stated that an hour after he left the facility the windshield cracked. We were not in possession of the vehicle at the time of the supposed incident. The statement from the windshield repair company documented object hit glass, again we did not have the vehicle at the time. The windshield was intact and not damaged when the complainant picked up the vehicle.

  The customer also did not make mention of the grease marks on the vehicle until after vehicle was picked up and left the place of business. The vehicle was picked up at 2:23 in the afternoon therefore would have been seen. The store would have removed the grease from the vehicle.

  Based on claim review, requested refund is being declined.

  Claim *******

   

  Goodyear Consumer Executive Office

  Customer response

  09/26/2024

   I am rejecting this response because:

  The instigating factor or stimulus that caused the crack was more than likely caused by someone at the shop by accident, malfeasance, or carelessness, and manifested itself a short time later (aggravated by the movement of the car).  As was observed by the staff at ********, there was no point of impact. I did not hit anything, and nothing hit me. The causality between the service and my discovery of the crack is too great to be dismissed. Before I went to file a police report, or left a review, I thought I would give the shop a chance to make good for what happened. I will not be refunded. Case closed. I respect BBB, and how it looks out for consumers. This decision is not in my favor. Having damage done to my car was a chance I took, that I take, wherever and whenever I bring my car in for service.  As a customer, I will exercise my right to leave a review of my experience at that facility on social media platforms, with the inclusion of the pictures, so that people can make an informed decision as to whether or not it is in their best interest to go there or, rather, to different establishment.  I feel that perspective customers should be made aware that, should they, too, patronize that shop, they run a chance of their vehicles being manhandled, made to look like garbage (or worse). Having one's automobile serviced is tremendously expensive, and one should not have to worry that one's car might be victimized by mechanics who will treat it so cavalierly.      
  
  

  
  

• Initial Complaint

  09/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought two new Goodyear tires with road hazard protection. The closest web listed Goodyear dealer is no longer a deal. I called them. The next closest is commercial tires only. Then I am up to close to 2 hours one to the next closest Goodyear. I called all Good year Customer Service phones number and corporate number twice. The first was a 25 minute plus wait , then a 10 minute wait on hold. Neil I had to give up. Then getting through to corporate only when there closed and to security. That transferred me to sitting on hold, tried again, got hung up on, tried again and was transferred to the wrong department. The Goodyear road hazard insurance is useless, no one will honor it. Goodyear customer service, or total lack of it!

  

  Business response

  09/25/2024

  Good morning,

  I have reached out to the customer through the provided email address to assist with reaching a resolution. I was able to locate and provide the customer with three Goodyear corporate locations address and phone numbers within a ten-mile radius of the zip code provided in the complaint and on the customer invoice. I also requested that if the customer has moved, he can provide his new zip code, and I can further assist following his reply. 

  Kindest regards,

  Goodyear Consumer Relations Team

  Customer response

  09/26/2024

   I am rejecting this response because:
  I am in Kokomo IN, they gave me Goodyear Dealers around Detroit. A couple hundred miles away.  I replied to the email and did not see a reply.

  It is not my fault or responsibility to travel two hours one way because there is nothing close.

   

  The closest store stopped being a Good Year Dealer ship.

   

  The next closest is commercial tire only.

   

  Kokomo is a major city and should have a Goodyear shop close or in it.

   

  I would have to have to lose 6 hours of over time. At $82 a hour, $20 hour pension/annuity, plus $12 health insurance.

   

  I had weeks that would have made it easy to get to a local dealership on time. 
  

  No excuse for zero customer service available at anytime calling. At there customer service and corporate offices. Agrevating voice prompts, and on hold for ever!

   

  Making me very sorry I didn’t go to Belle Tire to begin with. And got the road hazard much cheaper. And there stores are more plentiful. And do not have bankers hours.

   

  Goodyear had too many chances to try to fix the problems. And all attempts were useless to contact them. Customers shouldn’t only have a BBB complaint to get some little customer service.

   

  
  

  

  Business response

  10/03/2024

  Good morning, 

  I have been in direct contact with the customer and a resolution has been provided and accepted by the customer.

  The customer has been issued a full refund on the single tire that suffered the road hazard failure, as well as a prorated adjustment due to a milage shortfall on the two original equipment tires that were also replaced. 

  We at Goodyear appreciate the opportunity to address any customer concerns. 

  Kindest regards,

  The Goodyear Consumer Relations Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩