ComplaintsforWright-Patt Credit Union, Inc.

• Initial Complaint

  04/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid Wright Patt Credit Union $530.00 the March 29th, 2022 but it shows it wasn't paid until April 4th, 2022 which directly impacted my credit and more-so my husbands who is in the military and could lose his job due to this. This is the 2nd time this has happened. Because I recently lost my job due to a serious illness, I have had to pay 20-29 days behind but I am never 30 days late. I am requesting this be removed from my husband and my credit report. I have tried to set it up on automatic payment but the system will not allow it nor does it work at times. The company took care of this issue the last time a similar mistake was made due to their system being behind. If someone can contact me about this because this is the last thing we need to deal with along with my illness. I am currently having to travel 6 hours in one day just for treatments and appointments. Thank you.

  

  Business response

  04/16/2022

  Dear Ms. ******,

  Thank you for bringing this matter to our attention, and for your responsiveness during the resolution process. You and I originally spoke shortly after the complaint was received. Based on our discussion, this matter has been resolved and you have accepted the resolution. You are a valued member and I appreciated the opportunity to speak with you. Please don't hesitate to reach out to me if you have any further concerns regarding this matter or if you need assistance in the future! 

  Kind Regards,

  ******* ********, Member Experience Analyst

  ************

• Initial Complaint

  01/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Three days ago my bank card was marked as closed, and it was not a request that I made. I found this out by attempting to purchase gas and my card being declined despite having sufficient funds available. I attempted to withdraw cash out of the ATM at the gas station and again that was unsuccessful. This was on a Saturday night after business hours. I contacted Visa to see if they were able to help and they stated that my account has been listed as closed. I'm able to log into my online banking but it shows that I have no active cards but in reality I should have three. So for three days now I have not been able to access any of my finances and nor have I been able to reach anyone at the bank due to the weekend and federal holiday. There's absolutely no reason that my account should have been closed and especially not without notification provided, if some thing had been deemed as a fraudulent charge by Wright Patt. I have had to borrow money from friends and family to get me through the long weekend. If I were out of town on business or vacation or did not have family that was able to help, I would've been a dire situation. Wright Patt definitely has some explaining to do For why they are holding my money hostage. I've been a member for over 20 years and I have never been more displeased with this company that I am now.

  

  Business response

  01/20/2022

  Consumer Response /* (2000, 6, 2022/01/19) */ Close complaint

• Initial Complaint

  12/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Applied for a mortgage. Went through the whole process. When it went to underwriting they refused to go through with the mortgage. They accused me of committing fraud. They said when I transferred money to a bank account I opened with them that I committed fraud. No other explanation whatsoever. No one ever contacted me about the wire transfer and the website says you dont need a bank account with them to get a loan with them. They cancelled my loan after wasting my time because the interest rate was too low or they figured out they could not make money off it. Then I started gettin a bunch of random calls about debt consolidation and things of that nature. They must have stole my info and sold it.

  

  Business response

  01/25/2022

  Business Response /* (1000, 8, 2022/01/10) */ Contact Name and Title: ******* ******** Contact Phone: XXXXXXXXXX Contact Email: *********@wpcu.coop Mr. ******, Thank you for bringing this issue to our attention. We spoke on the phone when WPCU was notified of the issue, and you stated that the services in question were no longer required by you. I assured you that I would research further into your experience, and I am still gathering more information. As promised, I will contact you via phone to discuss before the end of this week. Thank you for your patience, and please do not hesitate to contact me with any further questions.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩