Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Wright-Patt Credit Union, Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Wright-Patt Credit Union, Inc.

      3560 Pentagon Blvd. Beavercreek, OH 45431

      BBB Accredited Business
    • Wright-Patt Credit Union, Inc.

      1506 N Fairfield Rd Beavercreek, OH 45432-2737

      BBB Accredited Business
    • Wright-Patt Credit Union, Inc.

      4512 Brandt Pike Dayton, OH 45424-6071

      BBB Accredited Business
    • Wright-Patt Credit Union, Inc.

      277 E Alex Bell Rd Washingtn Twp, OH 45459-2706

      BBB Accredited Business
    • Wright-Patt Credit Union, Inc.

      8850 Kingsridge Dr Dayton, OH 45458-1616

      BBB Accredited Business

    Business ProfileforWright-Patt Credit Union, Inc.

    Credit Union
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    46 complaints closed in last 3 years

    23 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/17/1990

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business is a member-owned, not-for-profit financial cooperative. It offers a range of financial planning resources and convenient member benefits.

    Products & Services

    This business is a state chartered credit union that offers personal and business banking and loan services.

    Business Details

    This is a multi-location business.

    Find a Location

    Wright-Patt Credit Union, Inc. has 36 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Wright-Patt Credit Union, Inc.

        3560 Pentagon Blvd. Beavercreek, OH 45431

        BBB Accredited Business
      • Wright-Patt Credit Union, Inc.

        1506 N Fairfield Rd Beavercreek, OH 45432-2737

        BBB Accredited Business
      • Wright-Patt Credit Union, Inc.

        4512 Brandt Pike Dayton, OH 45424-6071

        BBB Accredited Business
      • Wright-Patt Credit Union, Inc.

        277 E Alex Bell Rd Washingtn Twp, OH 45459-2706

        BBB Accredited Business
      • Wright-Patt Credit Union, Inc.

        8850 Kingsridge Dr Dayton, OH 45458-1616

        BBB Accredited Business
      Headquarters
      3560 Pentagon Blvd., Beavercreek, OH 45431
      BBB File Opened:
      1/1/1975
      Years in Business:
      92
      Business Started:
      6/10/1932
      Accredited Since:
      1/17/1990
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Tracy Fors, V.P. Marketing & Business Development
      • Ms. Michelle Lewis, Service Director
      • Mr. Timothy Mislansky, President & CEO
      • Mr. Chris Rike, Service Excellence Manager
      Contact Information

      Principal

      • Ms. Tracy Fors, V.P. Marketing & Business Development
      • Ms. Michelle Lewis, Service Director
      • Mr. Timothy Mislansky, President & CEO
      • Mr. Chris Rike, Service Excellence Manager

      Customer Contact

      • Mr. Chris Rike, Service Excellence Manager
      Additional Contact Information

      Fax Numbers

      • (937) 912-8148
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      46 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      21 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Eric B

      1 star

      10/24/2024

      Been a member sense 1981 Was great service until the new credit card system was installed I have multiple charges on the card that are duplicated past charges that have been paid. They say they are working on this known problem but see no action to resolve this. I’m sure I’m not the only customer to have this problem but I’m not paying $800.00 in duplicate charges due to their mishandling of the account. I always had great faith in wright patt credit but I must now only hope this is not the direction the credit union is going.

      Wright-Patt Credit Union, Inc. Response

      11/06/2024

      Hello Eric, Thank you for reaching out to Wright-Patt Credit Union with your concern. We do understand your frustration and the inconvenience this conversion has caused as its launch did not meet our member’s or our expectations. I will ensure your feedback is sent to our leadership and the card services team as your feedback is very important to us and we want to continue to make enhancements and adjustments based on our members’ needs. If you would like to connect with us further to discuss your experience with WPCU, I have also reached out to you by email directly and I would be happy to make a connection with you. Best Regards,

      Local BBB

      BBB of Dayton and Miami Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.