Business ProfileforRight Restoration

Entered by BBB staff LO Consumer states she contacted Mr. ****** about a leaky toilet. They told her they would come out and provide an estimate and then she could decide if she wanted them to do the work or not. The tech came out and during the inspection he realized the wood floor was wet from the leak. The tech told the consumer that they work with another business that could come out and check the dampness of the wood. The consumer was not aware they would be coming at that moment but they showed up while the tech was there. The other business suggested pulling up the floor so they could dry out the wood. They came back out the following day and ended up tearing up the whole floor, which the consumer states did not need to be done. The consumer asked why they pulled up the whole floor and they told her it was for insurance purposes, but she paid out of pocket, she did not go through her insurance. They also removed the trim off the wall and threw it away. When the consumer asked about that they told her they figured she wouldn't want it because it was damaged. After the first day they kept sending out different techs but no one seemed to know what was supposed to be being done. The consumer got to the point where she just asked them to stop the whole process because of all of the confusion. The consumer paid $2250, she still owes $950.00. They also called the consumer today saying they were going to send out a tech, she asked them what they needed to come out for, they told her to set the toilet, put the vanity back and collect payment. The consumer told them she would make payments over time.