Business ProfileforEverything But the House

In late August 2024 I delivered a 1990s vintage designer chair to EBTH in Blue Ash, Cincinnati, for auction. The current item retails at $7,000-$8,000. Here is the link: **************** Although I had filled in the online form and supplied relevant information, and in spite of the fact that EBTH told me I was 'in good hands,' the listing failed to include important information and was unacceptable, and the accompanying photographs were poorly done and failed to show the designer name anywhere. I phoned EBTH, pointed out these problems, and asked that the description be corrected and the photos re-taken. The description was corrected and poorly done photos were added. In the end, this bergere auctioned for $150. EBTH prohibits the owner from placing bids on their own items, but as I decided I would prefer to buy the item back and keep it myself rather than see it sell at such a low price, I asked my daughter to buy it on my behalf. I had purchased the chair specifically for re-sale and because it was pre-owned and was a high-value item, I closely examined every inch of the chair before leaving it with EBTH. When I accompanied my daughter to collect the chair I once again examined it before loading it into the van and to my dismay and disgust found EBTH had DAMAGED the wooden arm with a large scrape. I pointed it out to the employee; he just looked at me. I have contacted EBTH and explained this situation, including the DAMAGE, and how disappointed I am, not with the sale price, as I understand they have no responsibility for what bidders are willing to pay. But the terrible selling experience itself through the mishandling of the listing and photos, and the DAMAGE to my chair are certainly the responsibility of EBTH. I did not receive the professional service for which I paid and I want a refund. EBTH has ignored my emails.