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          Find a Location

          Aqua Doc Lake & Pond Management has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAqua Doc Lake & Pond Management

            Pond Supplies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            10779 Mayfield Rd

            Chardon, OH 44024-9323

            Visit Website
            (440) 286-7663

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/30/2004

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AQUA DOC is a full service aquatics company, specializing in lake and pond management, water gardens, fountains and aeration systems.

             

            Products & Services

            Lake & Pond Management 
            Lake Monitoring Services
            Water Gardens & Ornamental Ponds
            Fountains
            Aeration
            Fish Services
            Cattails
            Stormwater Management

            Business Details

            This is a multi-location business.

            Find a Location

            Aqua Doc Lake & Pond Management has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              10779 Mayfield Rd, Chardon, OH 44024-9323
              BBB File Opened:
              6/17/1999
              Years in Business:
              41
              Business Started:
              1/1/1983
              Business Incorporated:
              1/17/2002
              Accredited Since:
              4/30/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of Pesticide Business License for this business, issued by Ohio State Department of Agriculture. The expiration date of this license is 9/30/2025.

              These agencies may include:

              Ohio State Department of Agriculture

              8995 East Main Street

              Reynoldsburg OH 43068

              (614) 728-6250

              Fax: (614) 4664346

              https://www.ohioagriculture.gov/

              BBB records show a license number of ODA Core, 3A Commercial for this business, issued by Ohio State Department of Agriculture. The expiration date of this license is 9/30/2025.

              These agencies may include:

              Ohio State Department of Agriculture

              8995 East Main Street

              Reynoldsburg OH 43068

              (614) 728-6250

              Fax: (614) 4664346

              https://www.ohioagriculture.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Stat Integrated Technologies, Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. John M. Wilson Jr., President
              Contact Information

              Principal

              • Mr. John M. Wilson Jr., President

              Customer Contact

              • Mr. John M. Wilson Jr., President
              Additional Contact Information

              Fax Numbers

              • (440) 286-1300
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/17/2022

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I contacted this business for an issue with my pond. They were quick to send an expert to help me with my issue. During the assessment, I was told I’d be contacted with a quote for a resolution of my problem that was found during the assessment. I waited several weeks and heard nothing. I reached out and was told they’d reach out the the tech that did my assessment. I was told I’d “hear back shortly”. I heard nothing for several weeks and reached out again. Again, heard nothing for several weeks. It’s nearing the end of summer and the time to complete the job is nearing an end. I waited a long time to have this company do the job based on their credentials. My wait was in vain. I’ve heard nothing back from them. I’ve not even been given a reason for the delay. I had them come do an assessment and was given a “game plan”. Here I am several months later with no fix to my issue.
              Read More

              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              John I

              12/10/2021

              I was a customer of Aqua doc for approximately 18 months. I owned a nd that was in pretty rough shape. Initially the pond started to look better as the water meal and duck weed was being treated by Aquadoc. However they did not do anything for the planktonic algae that spread throughout the entire water table. I continued to ask about this and our rep said he did not know what it was and could not figure out how to get rid of it. I spoke to his boss who had me take pictures and "diagnosed" the problem through 3 cell phone pictures. Worse yet I watched my rep come out and all he ever did was add dye to the pond. Never tested the water, stopped treating the water after the duck weed was gone and pond ended up looking worse than when they started. So for 8 months they were accepting my payments, but not ding anything. I ended dropping the service nd they still continued to bill me despite doing literally nothing. I switched to a different company who actually tested my water and told me I had planktonic algae throughout the whole water table. After roughly 6 weeks the pond looks better than it ever has before and I could not be happier. I would strongly discourage anyone from using Aquadoc as they are full of excuses and empty promises. John I

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

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