Business ProfileforMcCluskey Chevrolet Inc.

On Saturday 10/5/24 we got a flat tire. A cop helped change our tire on the side of the road and advised we go to a shop to have them make sure the car is safe to drive and all lug-nuts are on tight. We took our car to McCluskey on 10/8/24, as we try to only take our car there for service needs. We asked that they check the tire to make sure it was tight and safe to drive and to also check the tire that had been removed to see if it was repairable. The service center took possession of our car for 3.5 hours while my husband waited in the lounge. After the 3.5 hour wait, they brought the car back out and said that we needed 4 new tires, handed my husband a quote for tires and sent us on our way. 3 weeks later on 10/30, while my husband was driving on the interstate, the entire wheel came off of our car and rolled all the way to the other side of the highway. We had not replaced the tires yet, as we wanted to get a couple other quotes first. We immediately called McCluskey, as they were the ones to check our tires on 10/8. We had the car towed to McCluskey that day. McCluskey is taking 0 accountability for the incident and telling us "they didn't touch our tires/wheels". Which is interesting since they took possession of our car for 3.5 hours on 10/8 and we asked if they could check the tires to make sure it was safe to drive. All they have done is point fingers and deny and defend anything that could have possibly happened while they had our car for 3.5 hours. When I inquired what I needed to do, and if I needed to get an attorney, a service manager said, "YOU CAN GET YOUR CAR OFF MY LOT RIGHT NOW IF YOU ARE GOING TO THREATEN ATTORNEYS". With that, I immediately knew that he had no idea how to handle a customer service issue and I got off the call. I then called to speak to the GM of McCluskey, to which when I called I was told "he doesn't take calls". I will never do business with this dealership again!