Business ProfileforCleveland Eye Clinic

Filing this complaint is the last thing I thought I would have to do. I have had Lasik surgery and Cataract surgery at this facility without a single issue. Since my cataract surgery the vision in my right eye has diminished. I met with an eye doctor on May 11, 2023 to discuss my options. Glasses, contact, or surgery were the options. We mutually agreed to try the contact lens route first to see if that would work. I met with *** ****** on June 29th for an exam/fitting. She wanted me to trial a lens before providing me a prescription, but she didn't have a trial lens for me on hand and she promised to mail me one. I never got a lens until the last week of July and that only happened after I made multiple attempts to let them know I never got one. This lens did not work and I reached out to see if it could be tweaked. To this day, I have never heard back from *** ******* I did however get a invoice in August for my insurance co-pay. I sent billing a letter indicating that they still haven't provided me the service I was being billed for. In spite of that, I told them I would still pay the co pay provided that they would send me my eye exam records. I wanted those records so that I could take them to a new doctor and I wouldn't have to start from scratch. What I got, was another bill in September. It's been over 4 months since I started the process and I am no closer to solving my vision problem. I was also promised that someone would reach out to me about my eye exam records, but that was more than a week ago. I have no desire to go back to them for a lens fitting. After 4 months of nothing, I shouldn't even be asked for payment....but, I did promise them on August 3rd that I would pay if I got my exam records. Those records must be in my possession before my new exam appointment which is in two weeks.....after that, they will be useless to me.