ComplaintsforRevco Solutions, Inc.

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Initial Complaint
10/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have reported a Utility bill to my credit report. this is unjustified because they do not have complete reporting. for example, utilities do not report on time payments to improve credit scores. therefore, not fair practice to report late payment. I do owe the bill it just should not be on my Equifax report. Also, I have no Contract with REVCO SOLUTIONS ****
Business response
10/21/2024
October 21, 2024

Mr. **** *********
************
**************************

Re: BBB complaint number ******** against Revco Solutions, Inc. (Revco)
Revco Account number *********** (the ******************************************************* accept this response to the complaint filed against Revco on October 14, 2024, with the Beter Business Bureau regarding the Account. The Account was placed with Revco by NY State Electric & Gas on December 19, 2023.

In your BBB complaint you state the credit reporting is wrong and request the Account be removed from your credit report. You further state that you have no contract with Revco Solutions.

Upon receiving the BBB complaint, Revco immediately notified NY State Electric & Gas and investigated your concerns. On December 21, 2023, Revco Solutions mailed its initial validation notice to you to the address listed in your complaint and the same was not returned as undeliverable and therefore presumed received. Revco confirmed the Account is for ******************** rendered to the service address of *****************************************

On October 21, 2024, Revco Solutions requested the National ************************* to remove the trade line on the Account previously furnished by Revco Solutions. To be clear, Revco Solutions has ceased all further collection activity on this Account. You may contact an account representative regarding this account by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

Revco Solutions
P.O. Box 163279
Columbus, OH 43216

Sincerely,
Consumer Assistance
************
Initial Complaint
10/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 8, 2024 I made a payment of $1108.16 to Revco Solutions on behalf of *** as settlement in full. At that time they sent me a confirmation of payment.
On July 22, 2024 they sent me an email indicating my account was now closed and again, the amount of $1108.16 was received as settlement in full. They stated to me on multiple occasions they would inform PGE.
So imagine my surprise 4 months later when I received a call from another collection agency stating they were collecting a debt of behalf of ***.
I contacted PGE and I was told Revco informed them a payment was made, but not that it was a settlement in full so they were seeking another $400 from me. I told them that was incorrect and they told me to contact Revco. I did so immediately.
They said they informed PGE, but they did not - 6 people from *** did not conspire to lie to me. Revco is now stating they will contact *** but it will take time. Completely unacceptable. It needs to be done right now. It should have been done 4 months ago.
Business response
10/14/2024
ctober 14, 2024 Ms. ******* ****** ***************************************** ********************** Re: BBB complaint number ******** against Revco Solutions, Inc. (Revco) Revco Account number *********** (the Account) ********************** Consumer Assistance PO Box 1810 Columbus, OH ***** *******************************
Please accept this response to the complaint filed against Revco on October 4, 2024, with the Better Business Bureau regarding the Account. The Account was placed with Revco by ********** & Electric (PG&E) on January 12, 2024.
In your BBB complaint you state you settled the Account in full with ********************** on July 8, 2024 and received a followup communication from Revco confirming the Account was settled in full and closed on July 22, 2024. You further state you are now receiving phone calls from another collection agency attempting to collect the remaining balance due on the Account.
Upon receiving the BBB complaint, Revco immediately conducted an investigation.
On July 8, 2024, Revco spoke with you and confirmed the Account could be settled in the discounted amount of $1,108.16 and you agreed to make the payment online.
On July 9, 2024, Revco received the payment and closed and returned the Account back to PG&E as settled in full.
On July 22, 2024, Revco sent a letter to you via email confirming the settlement of the Account was communicated to PG&E.
On October 3, 2024, you contacted Revco to advise a different collection agency was attempting to collect the remaining balance due on the Account. The ********************** agent advised that a follow-up email would be sent to PG&E to again notify them of the Account was settled in full.
On October 4, 2024, you contacted Revco and received a call from PG&E during the call and PG&E confirmed they received Revcos communication regarding the Account being settled in full and would be updating their records.
Please direct future account inquiries to PG&E, using reference number ********** at the following address: ***********************************.
Sincerely, Consumer Assistance ************ T
Initial Complaint
09/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have NO SINGED contracts with REVCO SOLUTIONS. I want this derogatory remark removed immediately off of my credit report. This is a negative impact to my credit.
Business response
09/25/2024
September 25, 2024
********* ****** *** ******** *** ******* ** ***** *** *** ********* ****** ******** ******* ***** ********** **** ********* ***** ******* ****** *********** ***** *********

Dear ********* ******:

Please accept this response to the complaint filed against Revco on September 18, 2024, with the Better Business Bureau regarding the Account. In your BBB complaint you state you do not have a signed contract with Revco and request a correction to your credit report. The Account was placed with Revco by Pacific Gas & Electric (“PG&E”) on March 12, 2024 to assist in collection efforts. Revco is contractually authorized by PG&E to collect past due balances on their behalf.

Upon receiving the BBB complaint, Revco immediately notified PG&E and conducted an investigation. Revco confirmed the Account is for utility services rendered to the service address of *** ******** **** ******* ** ***** from April 10, 2023 through October 30, 2023 with a current balance due in the amount of $3,552.35.

On September 22, 2024, Revco requested the National Consumer Reporting Agencies to remove the trade line on the Account previously furnished by Revco. Revco has ceased all collection activity on the Account. You may contact an account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

Revco Solutions
**** *** **** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
Initial Complaint
08/06/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This bill has been paid. It seems impossible to get Revco to leave us alone.
Business response
08/14/2024
****************
Thank you for forwarding the complaint filed by Mr. ****** ******* on August 06, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ******* without his express authorization. We will reach out to Mr. *******
directly under separate cover to respond to her concerns at the address provided in his complaint.

Mr. ******* may contact an account representative regarding his complaint by phone at ###-###-#### between
the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

Revco Solutions
**** *** ****** ********* ** ***** ********** ******** ********** ************ ***** ******** ********** ** *** **** ********* ** ***** ***********************
Customer response
08/26/2024

I accept the business's response to resolve this complaint.

Regards,

****** *******
Initial Complaint
07/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Agency that continues to harass me with letters and phone calls but can't seem to validate a debt when asked. They mask their incoming caller ID via a dialer of some sort to trick you into believing they are a local caller. Ive proven directly on a recorded line that this debt is paid and they still disregard the conversation.
Business response
07/30/2024
July 30, 2024
***********************
*********************************************************************

Re: BBB complaint number ******** against Revco Solutions, Inc. (Revco)
Revco Account number *********** (the Account)

Dear ************:

Please accept this response to the complaint filed against Revco on July 23, 2024, with the Better Business Bureau regarding the Account. The Account was placed with Revco by ********************* on April 22, 2024.

In your BBB complaint you state Revco continues to harass you with letters and phone calls and cannot validate the debt. You state you have also proven that the debt is paid.

Upon receiving the BBB complaint, Revco immediately notified ********************* and conducted an investigation. On July 25, 2024, ********************* confirmed the Account is paid in full, showing the remaining balance is $0.00. Revco will send a copy of validation to you under separate cover.

To be clear, Revco has closed and returned the Account back to *********************. Please direct future account inquiries to *********************, using reference number ******** at the following address: ****************************************************************

Sincerely,
Consumer Assistance
************
Initial Complaint
07/09/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We have a balance with this company. We have been making payments on that balance, but the balance that they show never goes down. They are not charging interest or late fee fees and we have a payment plan. But the overall amount that we owe doesn't decrease despite the fact that we have made at least $500 in payments since January. The total amount hasn't gone down although we've been making payments for over a year.
Business response
07/16/2024
*******************
Thank you for forwarding the complaint filed by Mr. ******* ***** on July 9, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Mr. ***** without his express authorization. We will reach out to Mr. ***** directly under separate cover to respond to his concerns at the address provided in his complaint.
Mr. ***** may contact an account representative regarding his complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
Attn: Consumer Assistance
** *** **** ********* ** ***** ***********************
Customer response
07/24/2024
I accept the business's response to resolve this complaint.

Regards,

******* *****
Initial Complaint
06/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is harrasing me under the name of ********* ******** under account ***********. I have requested for detailed contract and told I don't have any contract with them and it is wrong bill sent to me and even I have discussed the same with ********* ********. They are not ready to correct the details or go back to hospital. They keep on sending me notice and keep on calling me.
Business response
06/13/2024
*************
Thank you for forwarding the complaint filed by Ms. ******* ****** on June 6, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
****** directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:

Revco Solutions
**** *** ****** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
Attn: Consumer Assistance
** *** **** ********* ** ***** ***********************
Initial Complaint
05/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I must clarify that I am not liable for the debt claimed by ******* ***** *****. My financial obligations do not include any outstanding amounts to them, and I believe there has been a misunderstanding or error in attributing this debt to me. Furthermore, I do not have a contractual relationship with Revco Solutions, Inc. At no point did I enter into any agreement or contract with this company. Without any formal agreement between us, it is inappropriate for them to hold me accountable for this debt. When I became aware of this issue, I requested that Revco Solutions, Inc. provide me with the original contract that allegedly ties me to this debt. However, they have failed to produce the document or any evidence supporting their claim. This lack of documentation further reinforces my position that I am not responsible for the debt in question. In light of these points, I must reiterate that I cannot be held liable for this debt. The absence of any contractual agreement with Revco Solutions, Inc. and their failure to provide the requested original contract demonstrate that their claim lacks validity. I urge all parties involved to review the relevant records and acknowledge that this debt does not pertain to me. It is essential to resolve this matter promptly and accurately. I am prepared to cooperate fully in any necessary investigation to clarify this situation and ensure that my financial standing is not wrongfully affected by this unfounded claim. Thank you for your attention to this issue, and I trust that it will be resolved appropriately and swiftly.
Business response
06/06/2024
*************
Thank you for forwarding the complaint filed by Mr. ***** **** on May 30, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Mr. **** without his express authorization. We will reach out to Mr. **** directly under separate cover to respond to his concerns at the address provided in his complaint.

Mr. **** may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

Revco Solutions
**** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
Initial Complaint
05/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a summary bill from ******* ******** for 1383.25, for which I never got n itemized bill and procedures were performed that I declined. On 3/8 I paid the bill and filed a credit card claim with ***** *****. I tried to request to cancel the payment on 3/14 per WF advisement, the young man I spoke to said that was impossible. On 5/6 I got a dispute update: credit was permanent and the dispute closed. Spoke to ** on 5/13, they informed me the merchant failed to respond for 30 days, per Visa guidelines the dispute was settled in my favor. Starting 05.13, I have been receiving threatening calls from what I am assuming is a this debt collector at 608.631.8331, who won’t further identify themselves by name of the business. I figured out who might currently possess this false debt by having to call ******* again. I have proof from the bank that the bill was settled, and that Revco is illegally calling and threatening me about a debt that was made good in March of 2024. Revco needs to reach back out to ******* billing to pull an updated file and stop calling me immediately, I will only be responding to them in writing going forward, do not consent to being recorded on the phone,
Business response
05/22/2024
*******************
Thank you for forwarding the complaint filed by Ms. *** ******* on May 14, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ******* without her express authorization. We will reach out to Ms. ******* directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ******* may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** ***********************
Initial Complaint
04/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Respectively on 9/14/2023, and on 12/14/2023, I visited my primary care physician's office for my regular 3-month check-up. On both these dates, I paid my regular copay of $30.00. Subsequent to the visits, I received and later paid the invoiced amounts for the services (e.g., lab tests; etc.) provided. Specifically, on 12/01/2023, I paid the total amount billed and due of $96.72, on 12/01/2023, and the total amount billed and due of $31.01 on 01/24/2024. Nonetheless, **** has proceeded to incorrectly claim and insist that I owe some total of $353.48 for these two visits. Specifically, **** has incorrectly claimed that I owe $278.74 for the 09/14/2023 visit and $74.74 for the 12/14/2023 visit. I have already contacted ****** Billing Department to resolve this billing discrepancy, but there has been no resolve.
Business response
05/03/2024
***************
Thank you for forwarding the complaint filed by Mr. ***** ******* on April 26, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ******* without his express authorization. We will reach out to Mr.
******* directly under separate cover to respond to his concerns at the address provided in his complaint.
Mr. ******* may contact an account representative regarding his complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** ***** ********** ******** *********
###-###-####
Attn: Consumer Assistance
** *** **** ********* ** ***** ***********************

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