ComplaintsforRevco Solutions, Inc.
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 12/4/2021 I received a letter from Revco Solutions stating that a past due account for the amount of $40.83 was placed with their office for payment. The account in question is *******, a utilities account based in *********. I never received a bill for this amount and have a record of paying bills and credit cards in full ahead of every deadline. The letter states that if I fail to contact them within 30 days in writing to dispute the validity of this debt that the office will consider the debt valid. After contacting them through their website, I received no confirmation of my communications and have no way to know if they have received/acknowledged my writing. The revco solutions account # is ***********. If I have any past due charges, I would be happy to pay them to the originator (*******) and not to a credit collections agency that might damage my credit.Business response
12/13/2021
Please accept this response to the complaint we received with regards to ******** *****
on December 06, 2021 regarding Revco Solutions account numbers *********** (‘the
Account”). The Account was placed with Revco Solutions by ******* on November 24,
2021.
Ms. ***** states in her complaint that she contacted Revco Solutions through our website
and has not yet received confirmation that her communication had been received. Ms.
***** then states that she would be happy to work with ******* and not a collections
agency that might damage her credit.
Revco Solutions takes consumer complaints very seriously. Upon receiving this complaint,
Revco Solutions immediately stopped all collection activity on the Account, notified
******* of Ms. *****s’ dispute, and conducted an investigation. Revco Solutions
confirmed an email was received from Ms. ***** on Saturday, December 4, 2021 and had
not yet been processed before receiving her BBB Complaint the following Monday,
December 6, 2021 of the next business day. Revco Solutions also confirmed the Account
is for services rendered to the services address of **** ** ******* ***** *** ***** *****,
** ********** and shows a last payment received by ******* on May 28, 2021.
Revco Solutions verified no reference to the Account by Revco Solutions is on file with
any of the National Consumer Reporting Agencies. Revco Solutions closed and returned
the Account to ******* on December 13, 2021. Ms. ***** may direct future account
inquires to Entergy, using reference numbers **********, at the following address:
*** ***** **** **** ******** *** ******** ** ******
Sincerely,
Consumer Assistance
###-###-####
This is a communication from a debt collector.Initial Complaint
12/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On November 10th, 2021 I received a letter for account number *********** stating that I owe $30.00 to Revco Solutions for 2 unpaid charges to ****** ****** **** ****** ******* from 05/14/21 ($10.00) and 06/10/21 ($20.00). My middle name is spelled wrong and my last name is my married name (a name that is not legally my name and hasn’t been since 2019). This is not the name that is on my medical records from 2021 (the year they state the charges are from). I also work for the company that they state I owe money to. I am using the name they have on the account to file this report. I had no visits on those dates and ****** ****** **** ****** ******* states they sent nothing to collections for me. I have paid all of medical bills in full. When I try to access the account online with Revco Solutions it states that this is not a valid account. When I try to access it over the phone it asks for my social security number and I don’t feel comfortable giving my social security number to a company for an invalid debt. I have no issues on my credit report and feel that paying $30 without proof of debt from any medical provider and with my incorrect legal name is a scam. I require a change to my credit report and a zero balance on this invalid debt.Business response
12/13/2021
Please accept this response to the complaint we received with regards to ******* ** ******
on December 06, 2021 regarding Revco Solutions account numbers *********** and 3** ******** (“the Accounts”). The Accounts were placed with Revco Solutions by ****
****** ******* ****** on October 11, 2021 and November 9, 2021, respectively.
Ms. ****** states in her complaint that she has had no visits to **** ****** ******* ******
during the dates claimed, has paid all of her medical debts and **** ****** ******* ******
advised her that they have not referred any accounts to collections for her. She requests
any change to her credit report be corrected and the Accounts be closed out of collections.
Revco Solutions takes consumer complaints very seriously. Upon receiving this complaint,
Revco Solutions immediately stopped all collection activity on the Accounts, notified
**** ****** ******* ****** of Ms. ******s’ dispute, and conducted an investigation. Revco
Solutions confirmed account *********** is for services rendered to Ava Belle Jones on
May 14, 2021 for a total charge of $299.00. Account *********** is for services also
rendered to Ava Belle Jones on June 10, 2021 for a total charge of $424.00. The Accounts
were both billed to Medcost insurance provider and there were adjustments/payments in
the amount of $289.00 on *********** and $394.00 on ************ leaving the balance
of $10.00 and $30.00 remaining, respectively for the responsible party.
Revco Solutions verified no reference to the Accounts by Revco Solutions is on file with
any of the National Consumer Reporting Agencies. Revco Solutions closed and returned
the Accounts to **** ****** ******* ****** on December 13, 2021. Ms. ****** may direct
future account inquires to **** ****** ******* ******, using reference numbers *********
and***-***-**** at the following address: *** ***** ****** *** ***** **** ******* ****** ** ******
Sincerely,
Consumer Assistance
###-###-####
This is a communication from a debt collector.Customer response
12/21/2021
From: ******* ****** <******************>
Date: Tue, Dec 21, 2021 at 1:48 PM
Subject: Complaint ID number 16331660
To: <disputeresolution@centralohio.bbb.org>
Hello,
I received information today that “Revco Solutions closed and returned
the Accounts to Wake Forest Baptist Health on December 13, 2021.”
I called Wake Forest Baptist Health and they said that Revco Soltions did not close and return the accounts to Wake Forest. They said Revco Solutions still had them open and active and that Revco Solutions still needed to return the accounts. I paid $30 to Wake Forest Baptist Health, Confirmation number 013021.
How can I confirm that Revco Solutions will close and return these accounts?
Thank you,
******* ******Business response
12/30/2021
December 30, 2021
********* **********
Better Business Bureau
1169 Dublin Rd.
Columbus, OH 43215
Re: Ms. ******* P. ******
Complaint Number 16331660
Ms. **********:
Please accept this response to the response we received with regards to ******* P. ****** on
December 21, 2021 regarding Revco Solutions account numbers *********** and *** ******** (‘the Accounts”).
Ms. ****** states that she contacted Wake Forest Baptist Health and were advised that
Revco Solutions still had her accounts open and active. She advised that she paid $30.00
to Wake Forest Baptist Health and provided confirmation number 013021.
Revco Solutions confirmed the Accounts were placed into closed and return on
December 13, 2021. Revco Solutions submit a monthly report to Wake Forest Baptist
Health. This information should be updated in Wake Forest Baptist Healths’ system no
later than January 3, 2022. Wake Forest Baptist Health confirmed the Accounts were paid
in full on December 21, 2021.
Ms. ****** may direct future account inquires to Wake Forest Baptist Health, using
reference numbers ********* and***-***-**** at the following address: *** ***** ****** *** ***** **** ******* ****** ** ******
Sincerely,
Consumer Assistance
###-###-####
This is a communication from a debt collector.
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Contact Information
Customer Complaints Summary
94 total complaints in the last 3 years.
27 complaints closed in the last 12 months.