ComplaintsforRevco Solutions, Inc.

• Initial Complaint

  02/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Revco solutions is harassing me about a hospital bill that I resolved nearly a year ago. Please make them leave me alone. I have excellent credit and I don't need this.

  Business response

  03/07/2022

  Please accept this response to the complaint we received with regards to Ms. ******** ******* on
  February 28, 2022 regarding Revco Solutions account number ******** (“the Account”). The
  Account was placed with Revco Solutions by ***** ****** ********* ********** on July 20, 2021.

  In her complaint, Ms. ******* states Revco Solutions is harassing her about a hospital bill that she
  resolved nearly a year ago. She requests for Revco Solutions to leave her alone and does not want this on
  her credit report.

  Upon receiving this complaint, Revco Solutions immediately stopped collection activity on the Account,
  notified ***** ****** ********* ********** Ms. ********* complaint and conducted an investigation.
  Revco Solutions confirmed the Account is for services rendered to Ms. ******* on April 17, 2021 for a
  total charge of $659.00. There was no health insurance provided for this service.

  In connection to the complaint investigation, Revco Solutions reviewed the call history for the Account.
  Revco Solutions received an inbound call from Ms. ******* on February 18, 2022, where Ms. Northup
  stated she is unfamiliar with ***** ****** ********* ********** and has never received services there.
  Revco Solutions then mailed out a dispute resolution letter to Ms. ******* on February 19, 2022
  requesting more information. Revco Solutions verified no reference to this account by Revco Solutions
  is on file with any of the National Consumer Reporting Agencies.

  Revco Solutions has closed and returned the Account back to ***** ****** ********* ********** on
  March 7, 2022. Ms. ******* may direct future account inquiries to ***** ****** ********* **********,
  using reference number ****************, at the following address: **** **** ******* *** *****
  *********** ** ******

  Sincerely,

  
  Consumer Assistance
  ###-###-####
  Attn: Consumer Assistance
  ** *** **** ********* ** ***** ***********************

• Initial Complaint

  02/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a bill today from debt collector Revco Solutions (Account # ***********) for $612.39 on behalf of *** ****** ****** * **** I had gone to the emergency room at *** on 4/20/18 and was billed $3,042.39 for the visit. I had contested this with my health insurance company but was unable to get an appeal, and ultimately paid what I thought was the full bill after it had gone to debt collector ************ ******** ***********. I paid every bill, the last of which was in March 2020. I do not understand why I am receiving a bill from Revco Solutions almost two years later. This better not impact my credit score.

  Business response

  02/23/2022

  Please accept this response to the above referenced complaint received with regard to Mr. *******

  ********* and Revco Solutions Account No. *********** (hereafter “the Account”) on February 16,
  2022. On April 7, 2019, *** ****** ****** placed the Account with ************ ******** ***********,
  Inc. (“***”). On October 23, 2020, PRC became Revco Solutions, Inc.

  
  In his complaint, Mr. ********* states that he believed he had paid the Account in full with his last
  payment in March of 2020. Mr. ********* requests an explanation and states he does not want this to
  adversely affect his credit.

  
  Upon receiving his complaint, Revco Solutions immediately notified *** ****** ****** and conducted
  an investigation. Revco Solutions confirmed Mr. ********* called *** on July 23, 2019 to discuss a
  payment arrangement towards the Account balance of $3,042.39. During this phone conversation, Mr.
  ********* set up a payment arrangement with *** to withdraw $300.00 monthly, with the first payment
  to be withdrawn on August 15, 2019. This payment arrangement ran un-interrupted for eight months for
  a total of $2,400.00 leaving a remaining balance due of $642.39 at that time. When *** attempted to
  withdraw the payment amount on April 15, 2020, Mr. **********’ card came back declined and the
  payment arrangement was automatically cancelled as a result. The payment of $300.00 withdrawn on
  March 16, 2020 is the last payment received by PRC.

  
  On March 24, 2021, *** ****** ****** advised Revco Solutions of a payment made directly to them by
  Mr. *********, in the amount of $30.00 towards the Account, leaving the remaining balance of $612.39
  due and owing.

  
  Revco Solutions verified no reference to the Account by Revco Solutions is on file with any of the National
  Consumer Reporting Agencies. Mr. ********* may contact an account representative regarding the
  Account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail
  at the following address* **** *** ****** ********* ** ******

  
  Sincerely,
  Consumer Assistance
  ###-###-####
  Attn: Consumer Assistance
  ** *** **** ********* ** ***** ***********************

• Initial Complaint

  02/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  **** BOUGHT OUT BY REVCO AND IS COVERING UP 13 DOCUMENTED CALLS TO CELL AFTER I SEND CEASE COLLECTIOS COMMUNICATION THIS WAS NOT MY ACCOUNT. REFUND ME $8000.00 IN DAMAGES.

  Business response

  02/14/2022

  Please accept this response to the complaint received from Ms. ******* ***** on February
  7, 2022

  
  In Ms. ******* complaint she state that Revco Solutions is covering up 13 documented
  calls to a cell phone after she sent a cease collections communication. Ms. ***** requests
  correction to a credit report and a refund of $8,000.00 in damages.

  
  Revco Solutions takes consumer disputes very seriously and immediately conducted an
  investigation upon receipt of Ms. ******* complaint. Upon review, Revco Solutions is not
  currently engaged in any collection activity related to Ms. ***** or the phone numbers
  listed in her complaint. On November 18, 2020, Revco Solutions provided a response to
  a similar complaint (CFPB Case No. **************) from Ms. ***** about excessive
  calls yet continues to receive threats of suit that are unfounded.

  
  Revco Solutions has taken appropriate action in response to Ms. ******* complaint and
  have not engaged in any conduct in violation of the FDCPA or the FCRA. Revco Solutions
  verified no reference to Ms. ***** by Revco Solutions is on file with any of the National
  Consumer Reporting Agencies.

  
  Should you have any questions, please feel free to reach us at the number below.

  
  Sincerely,
  Consumer Assistance
  ###-###-####
  Attn: Consumer Assistance
  ** *** **** ********* ** *****
  ***********************

  Customer response

  02/17/2022

  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  01/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from Revco collecting a debt, ref: #**-******* - everything has been paid to the medical facility and there was no letter sent from the medical facility stating debt to be collected, until now, 2 years later, I received this from the debt collector. I am disputing this and would like Revco to take me off their list.

  Business response

  01/28/2022

  Please accept this response to the complaint we received with regards to Ms.****** ******** on January 21, 2022 regarding Revco Solutions account number **-******** ("th eAccont"). The Account was placed with Revco Solutions by My Care Now on January 10, 2022.

   

  In her complaint, Ms. ******* states she paid My Care Now directly and had not received a letter from them, until receiving 'Revco Solutions letter sent January 12, 2022. Ms. ******* disputes the Account information and requests Revco Solutions to remove her Account.

   

  Upon receiving the complaint, Revco Solutions immeiately stopped collection activity on the Account, notified My Care Now of Ms. ********'s dipsute and conducted an investigation. Revco Solutions confirmed the Account is for services rendered to Ms. ******** on July 6, 2019 with a total charge of $411.00. Revco Solutions confirmed there were adjustments/ payments made in the amount of $172.20,leaving the balance of $238.80 remaining.

  Revco Solutions closed and returned the Account to My Care Now on January 28, 2022. Please direct future account inquiries to My Care Now, using reference number ******** at the following address: *** ******* ******** ********** ** *****.

   

  Sincerely,

  Consumer Assistance

  ************

• Initial Complaint

  01/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've been receiving notices from Revco Solutions to pay a ********** *** ***** bill Account No ********. I was surprised because I took care of outstanding balances directly with Washington Gas. I sent a letter of inquiry of the debt because I did not believe it to be mine. I've never received a response from stated company. I reached out directly to ********** *** and when they would not give me the bill to this debt. I put a complaint out against them. To date I've never received a bill to verify if this debt was mine. I'm still getting invoices from Revco, but no one is giving me the information I need to ensure this is my debt.

  Business response

  01/27/2022

  Please accept this response to the complaint we received with regards to Ms. ****** ***** on January 20,
  2022 regarding Revco Solutions account number *********** (“the Account”). The Account was placed
  with Revco Solutions by ********** *** * ***** *n March 29, 2021.

  
  In her complaint, Ms. ***** states she paid ********** *** * ***** directly for any outstanding balance.
  She also state she has previously requested a copy of the bill for validation and has not received anything
  in return. She requests a copy of validation and to have this removed from her credit report.

  
  Upon receiving this complaint, Revco Solutions immediately stopped collection activity on the Account,
  notified ********** *** * ***** * Ms. *****’ dispute and conducted an investigation. Revco Solutions
  confirmed the Account is the last bill for services rendered to the address of **** ******** *** ******
  ****** ** ****** It shows the amount of $376.69 was brought forward to the billing period of February
  15, 2020 through March 4, 2020. Additional charges and late fees were applied towards the balance,
  leaving the amount of $427.22 remaining.

  
  Revco Solutions confirmed no payments have been received on the Account after the final bill was sent
  out and has no record of receiving a prior request for validation. Revco Solutions obtained validation of
  the Account which will be mailed to Ms. ***** under separate cover.

  
  Revco Solutions closed and returned the Account to ********** *** * ***** * January 27, 2022. Revco
  Solutions verified no reference to the Account by Revco is on file with any of the National Credit
  Reporting Agencies. Ms. ***** may contact an account representative regarding this account by phone at
  ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the address of
  *** **** ********* ** ******

  
  Sincerely,

  
  Consumer Assistance
  ###-###-####

  Customer response

  01/27/2022

  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  01/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Revco Solutions Inc, has two credit card accounts from USAA (accounts ending in **** & ****) that I have been attempting to settle the outstanding balances on. Over the last 3 weeks when I call Revco I am placed on endless hold and when I do reach someone I am hung up on (this has happened three times). The agents threats of lawsuit if I do not pay immediately are outrageous and illegal. I do intend to also file a complaint with the CFPB regarding the illegal action of this so called professional collection agency. I am also concerned that Revco will double report these old accounts under their name in addition to the original creditor (USAA) further violating my rights under the FCRA.

  Business response

  01/25/2022

  January 25, 2022

  
  ********* **********
  Better Business Bureau
  1169 Dublin Rd.
  Columbus, OH 43215

  
  Re: Mr. ******* ********
  Complaint Number 16470707

  
  Dear Ms. **********:

  
  Please accept this response to the complaint we received with regards to Mr. ******* ******** on January
  18, 2022 regarding Revco Solutions account numbers 22-******** and 22-******** (“the Accounts”).
  The Accounts were placed with Revco Solutions by USAA Savings Bank on February 25, 2020.

  
  In his complaint, Mr. ******** states he has attempted to call Revco Solutions multiple times and are
  placed on endless holds or gets hung up on. He states there have been threats of lawsuits if not paid
  immediately and that he is concerned Revco Solutions will double report the Accounts, further violating
  his rights. Mr. ******** requests there be corrections made to his credit report.

  
  Upon receiving this complaint, Revco Solutions immediately stopped collection activity on the Account,
  notified USAA Savings Bank of Mr. ********’s dispute and conducted an investigation. Revco Solutions
  confirmed Account 22-******** is for a credit card opened on July 11, 2016 which last received a
  payment on December 31, 2018. Revco Solutions also confirmed Account 22-******** is for a credit
  card opened on February 6, 2013 and last received a payment on November 9, 2018.

  
  Revco Solutions reviewed the call history for the Accounts and confirmed no phone calls had been
  received by Mr. ******** or received by the phone number of 619-770-7790 referenced in his complaint.

  
  Revco Solutions confirmed no threat of legal action has ever been made to Mr. ******** regarding the
  Accounts. Revco Solutions verified no reference to this account by Revco Solutions is on file with any of
  the National Consumer Reporting Agencies. Revco Solutions will send a copy of validation to Mr.
  ******** under separate cover.

  
  Revco Solutions closed and returned the Accounts to USAA Savings Bank on January 25, 2022. Mr.
  ******** may direct future account inquiries to USAA Savings Bank, using reference numbers
  **************** and ****************, at the following address: **** *************** *** *** ******** ** ******

  
  Sincerely,
  Consumer Assistance
  ************
  Attn: Consumer Assistance
  ** *** ****
  Columbus, OH 43216
  ***********************

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Revoc solutions has shown up today as derogatory on my credit score though I have had no business dealings with them or Anyone associated with them, they have not contacted me in any way by phone, mail or email. So I have no idea as to what this supposed debt is for or the amount Their claiming I am in debt for . Thier scamming my credit score as it dropped 42 points today. Please help..

  Business response

  01/13/2022

  Please accept this response to the complaint received from Mrs. **** ****** on January 6, 2022 regarding Revco Solutions account number *********** (“the Account”). The Account was placed with Revco Solutions by **** ******** on June 24, 2019.

  
  Mrs. ****** states in her complaint that she has no business dealing with Revco Solutions and had not been contacted by phone, mail or email. She states that he has no idea what the Account is for and requests corrections to her credit report be made.

  
  Upon receiving this complaint, Revco Solutions immediately stopped collection activity on the Accounts, notified **** ******** and conducted an investigation. Revco Solutions confirmed this account is for services rendered to Mrs. ****** on June 24, 2019 for a total charge of $118,110.75. This Account was billed to **** ***** ******** ********* provider and there were adjustments/payments in the amount of $116,672.85, leaving the balance of $1,437.90 remaining. **** ******** advised Revco Solutions that the remaining balance for the Account, is from her **** ***** coinsurance. Revco Solutions will send a copy of validation to Mrs. ****** under separate cover.

  
  On May 8, 2018, Revco Solutions sent Mrs. ****** an initial validation notice to the address of **** *** **** **** ******* ** ***** and the same was not returned as undeliverable. Revco Solutions also confirmed phone calls were made to Mrs. ******’ phone number of ###-###-#### listed in her complaint, in attempt to notify her of the Account.

  
  On January 9, 2022, Revco Solutions requested the National Consumer Reporting Agency remove the trade line on the Accounts previously furnished by Revco Solutions. Mrs. ****** may contact an account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the address: **** *** **** ********* ** ******

  
  Sincerely,
  Consumer Assistance
  ###-###-####
  ***** ******** ********** ** *** **** ********* ** *****
  ***********************

• Initial Complaint

  01/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In November 2021 was contacted by Revco Solutions about an unpaid debt to ********** **** Through Revco Solutions I made arrangements to pay the $301.86 debt over a 6 week period. After 4 weeks of automatic deductions I contacted ********** *** to see an update on my payments. To my surprise no money had been credited to my account. After several calls to Revco Solutions and ********** *** no one at either company can tell me where my payments went. Revco solutions claim they have sent the payments over to ********** **** ********** *** claims they have not received them, My payments are now in limbo and i can not get my gas turned back on.The only viable way I see to get my utilities is back on is to double pay this bill to ********** *** and lose the money I've paid to Revco Solutions. I cannot afford this,

  Business response

  01/06/2022

  Please accept this response to the complaint we received with regard to Mr. **** ***** on
  January 01, 2022 regarding Revco Solutions account number *********** (hereinafter
  “the Account”).. The Account was placed with Revco Solutions by ********** *** *****
  on August 09, 2021.

  
  In his complaint, Mr. ***** states that he contacted Revco Solutions and made
  arrangements to pay the $301.86 debt over a 6 week period. After 4 weeks of automatic
  deductions he contacted ********** *** ***** to see an update on his payments and found
  out that no money has been credited to his account. Mr. ***** further states the only viable
  way to he see to get his utilities back on is to double pay his bill to and loose the money he
  already pay to Revco Solutions.

  
  Revco Solutions takes consumer complaints very seriously. Upon receiving this complaint,
  Revco Solutions notified ********** *** ***** of Mr. ***** dispute, and conducted an
  investigation. Revco Solutions confirmed that a payment in the amount of $101.82 was
  processed on December 3, 2021 and two additional payments of $100.00 each were
  processed on December 17, 2021 and December 23, 2021. Revco Solutions closed and
  returned this account as paid in full on December 23, 2021. ********** *** *****
  confirmed Mr. ***** services have been restored.

  
  Mr. ***** may direct future account inquires to ********** *** ***** **** **********
  *** ************ ** ******

  
  Sincerely,
  Consumer Assistance
  ###-###-####
  This is a communication from a debt collector.

• Initial Complaint

  12/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I never received any notice from them what so ever. I just happened to see them on my credit report for a bill from **** back in April. I have a payment plan set up. I spoke to a representative at **** they told me they never sent my account into collections. I tried to dispute this but they updated it stated the bill was from this month (December). I want them to remove this from my credit report because it is false nor do I owe them. I'm currently paying every month on time and never received notice or a hint that my account will go into collections so I don't understand how I owe this collection agency. I sent in a screen shot where it shows I never received any cut off notices or collection notices.

  Business response

  12/23/2021

  Please accept this response to the complaint we received with regard to Ms. ****** ******
  on December 20, 2021 regarding Revco Solutions account number *********** (“the
  Account”). The Account was placed with Revco Solutions by ******* *** * ********
  (“****”) on October 4, 2021.

  Ms. ****** states in her complaint that she contacted **** and was advised she had not
  been sent to collections. She states that she never received a cut off or collections notice.

  Revco Solutions takes consumer complaints very seriously. Upon receiving this complaint,
  Revco Solutions immediately stopped all collection activity on the Account, notified
  **** of Ms. ******’ dispute, and conducted an investigation. Revco Solutions
  confirmed the Account is for services provided at **** ******* Dr. Fairfield, CA 94534
  and **** last received a payment on May 12, 2021 in the amount of $228.53. Revco
  Solutions will sent a copy of validation to include an itemization of charges to Ms. ******
  under separate cover.

  Revco Solutions confirmed services were rendered through May 13, 2021 and the final bill
  had not been paid in the amount of $128.65. Revco Solutions sent two letters to Ms.
  ****** at the address of **** **** *** Apt ***. Fairfield, CA 94534-7983 on October
  6, 2021 and November 18, 2021, respectively, and the same were not returned as
  undeliverable. Revco Solutions submitted a request to the National Consumer Reporting
  Agency on December 19, 2021 to remove the Account from the Consumers credit report.

  Ms. ****** may contact an account representative regarding the Account by phone at 800-
  ******** between the hours of 9am to 5pm Monday through Friday, or by **** at the
  address of P.O. Box 2589 Columbus, OH 43216

  
  Sincerely,
  Consumer Assistance
  ***********
  Attn: Consumer Assistance
  PO Box 1810
  Columbus, OH 43216
  ****@revcosolutions.com

• Initial Complaint

  12/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  on 12/9/2021 i called revco solutions to talk about my credit card debt with ****. i understand this account was sold to them from ****. However, I did not receive anything saying my personal loan debt belonged to this company from ****. the lady stated on today 12/9/2021 that i have two accounts with them from ****. it should only be one, the credit card debt. i do not trust this company sorry. no further contact from the business and a letter of deletion sent to credit bureaus to delete from credit report. by the way, they told me the credit card account was to be paid through them. this is the same time i was paying the credit card off through another collection agency from **** around the same time. very weird

  Business response

  12/16/2021

  Please accept this response to the complaint received from Mr. ***** ***** on December 9, 2021 regarding Revco Solutions account numbers *********** and *********** (“the Accounts”). The Accounts were placed with Revco Solutions by **** ******* **** on November 18, 2021 and December 9, 2021, respectively.

  
  Mr. ***** states in his complaint that he did not receive anything stating his personal loan was sold to Revco Solutions and that he does not trust Revco Solutions. Mr. ***** also states that he had been paying another **** credit card account off through a different collection agency around the same time.

  
  Upon receiving this complaint, Revco Solutions immediately stopped collection activity on the Account, notified **** ******* **** and conducted an investigation. On November 20, 2021, Revco Solutions sent Mr. ***** an initial validation notice in regards to Account *********** and the same was not returned as undeliverable. Revco Solutions confirmed the personal loan Mr. ***** refers to in his complaint, is in regards to Account ***********, which was placed with Revco Solutions on December 9, 2021. Revco Solutions confirmed December 9, 2021 was the same day a phone conversation took place with Mr. ***** and one of Revco Solutions’ agents. Revco Solutions was not given appropriate time to send a letter to Mr. ***** in attempt to notify him of this account placement before receiving this complaint. Revco Solutions is not a debt buyer rather accounts are placed with it for collection purposes on behalf of ****.

  
  Revco Solutions closed and returned the Accounts back to **** ******* **** on December 15, 2021. Revco Solutions verified no reference to the Accounts by Revco Solutions is on file with any of the National Consumer Reporting Agencies. Mr. ***** may direct future account inquiries to **** ******* ****, using reference number ****************, at the following address: **** ************** *** *** ******** ** ******

  
  Sincerely,

  Consumer Assistance
  ###-###-####
  **** ******** ********** ** *** **** ********* ** *****
  

  Customer response

  12/20/2021

  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩