ComplaintsforRevco Solutions, Inc.

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Initial Complaint
04/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Revco called me collecting for *****. The reason I contacted them was that ***** sent me a refund check of $23.77 and said the bill was paid off last year in October 2023 and I didn't owe them anything. They have taken 4 payments out of my bank account. I would like for them to pay me back what was already taken because ***** said I didn't owe them anything because it was paid in October 2023.
Business response
04/19/2024
***********
Thank you for forwarding the complaint filed by Ms. **** ****** on April 11, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
****** directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
Initial Complaint
04/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
***, I just received an update to my credit report saying that I was sent to collections for $51 by Revco solutions. I have no idea what this is about as I do not have any record of receiving a statement or a request for payment and I don’t know who they are representing, it is not reflected on my credit report, and I have no record of a delinquent bill
Business response
04/19/2024
April 19, 2024
Catherine McLaughlin
Better Business Bureau
1169 Dublin Rd.
Columbus, OH 43215

Re: ****** ********
Complaint Number 21559199

Dear Ms. McLaughlin:

Thank you for forwarding the complaint filed by Ms. ****** ******** on April 10, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ******** without her express authorization. We will reach out to Ms.
******** directly under separate cover to respond to her concerns at the address provided in her complaint.
Ms. ******** may contact an account representative regarding her complaint by phone at ########### between
the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** **** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** ***********************
Customer response
05/01/2024
I nver received a phone call an email or a letter by mail by *** or Revco advising I had a balance. I paid the *** at ***** * *** ****** *** on 9/12/23 in full when I transferred *** to my new home at *** * **** ***** *** They had a way to connect with me and failed… I don’t ***n know what days this 51.00 is for as I paid this balance in full! I called Revco on 4/12/24 the day I was notified by ****** ***** I had an account that showed up on my file. I was astonished, and paid in full and was told I would receive an email that day confirming and it would be removed from my report and that a letter would arrive in 10 days. All of that was a lie!! I have called and waited on hold and spoke with 3 people one hung up on me and finally a supervisor said she took care of it and letter was in mail and account removed - ******** was her name!! She also lied I haven’t received an email - a letter in the mail - and it is still showing on credit report as paid - but was told it would be removed and it hasn’t - there needs to be disciplinary action on this company that doesn’t follow their word!
Regards,

***** ********
Initial Complaint
03/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received a notice that they were attempting to collecting a past due medical bill. I sent payment to resolve this issue. They have never submitted this check for payment. Account number is *******.
Business response
04/02/2024
*********
Thank you for forwarding the complaint filed by Ms. ******* ****** on March 26, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
****** directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** ***********************
Initial Complaint
03/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is operating fraudulently. They have not called ***** ****** ****** to verify my account balance. I have attached a print off from today 3/15/2023 showing my current balance. I have also included 2 refunds I have received from the same practice they say I owe. Do you think they'd be refunding me if I owed them? I also placed a call to ****** ***** ****** to ask if I had any arrears and they verified that I do not. Please stop trying to collect funds that aren't owed. This is fraudulent and is an unethical business practice. I am considering a complaint to CFPB, the Consumer Financial Protection Bureau for your tactics and unethical business practices.
Business response
03/26/2024
*************
Thank you for forwarding the complaint filed by Ms. ***** ******* on March 18, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ******* without her express authorization. We will reach out to Ms.
******* directly under separate cover to respond to her concerns at the address provided in her complaint.
Ms. ******* may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** *****
Customer response
03/27/2024
I have supplied ample evidence that I have no outstanding balance with ************ ******. Please review what I have provided and adjust the error on your end. Instead of asking me to waste my time and energy calling you for something that I paid, why don't you please pick up the phone and call Floyd/Atrium to verify my balance (like I did). This is a simple fix, but you are making it complicated. I will not pay for something again that I have already paid for.

Regards,

***** *******
Initial Complaint
03/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Revco reporting debt of $ 2,353 account ********, opened January 3, 2024…..I have never received any letters, accounts, verifications or bills for this alleged account. Revco must verify debt before they can report alleged account to credit bureau. I have no knowledge of this account nor amount.
Business response
03/22/2024
Thank you for forwarding the complaint filed by Mr. Kevin ***** on March 15, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ***** without her express authorization. We will reach out to Mr.
***** directly under separate cover to respond to her concerns at the address provided in her complaint.

Mr. ***** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
**********
************
Initial Complaint
03/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company took over my daughters hospital medical bill that should be covered under Medicaid as we transitioned to Medicaid during that time. They have called me since 2022 asking for payment but I tell them the same story every time. They just lower the amount asking for less. I don't have even the less amount they are asking for. Please bill public insurance.
Business response
03/20/2024
**************
Dear Ms. *******:

Please accept this response to the complaint filed against Revco on March 13, 2024, with the Better Business Bureau
regarding the Account. The Account was placed with Revco by ******* ******* on July 24, 2023. In your BBB
complaint you state the Account should have been covered by Medicaid and request the Account be billed to public
insurance.
Upon receiving the BBB complaint, Revco immediately notified ******* and conducted an investigation. On
September 21 2023, Revco mailed our first validation notice to you at the address listed in your complaint. The
same was not returned as undeliverable and therefore, presumed received. On October 27, 2023, you spoke with a
Revco agent and stated Medicaid should have covered the balance. Our Revco agent advised you to reach out to
Medicaid regarding payment of the Account and you requested a bill be sent to you. On November 5, 2023, Revco
sent a discount offer letter to you to the same address. On January 31, 2024, you spoke with a Revco agent and
again stated Medicaid should have covered the balance. Our Revco agent advised you to reach out to Medicaid
regarding coverage of the Account since it was past timely filing and you requested another bill be sent to you. On
February 1, 2024, Revco sent a letter notifying you the Account remains due to the same address.
Revco confirmed the Account is for services rendered to ***** ******* on April 23, 2022, for a total charge of
$2,670.86. The Account was billed to your **** ***** insurance provider and adjustments/payments in the amount
of $2,520.86 were applied, leaving the balance of $150.00 remaining.
To be clear, Revco has ceased all collections activity on the Account. You may contact an account representative
regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by
mail at the below address:
***** ********* **** *** ****** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** *********************** ** *** **** ********* ** ***** *** ****** ******* **** *** **** *** *** *** ******** ** *****
Customer response
03/21/2024
**********
This was my direct response:

Please bill Medicaid as it covers three months back from the time we had Medicaid coverage. ******* Medicaid numbers are: **********

At the time, we had **** ***** Complete Medicaid. Now, we have ******* Medicaid. The numbers stay the same no matter which Medicaid Insurance provider we have.

I have sent this bill to ** *******/Medicaid but that is as far as it has gone on my end. Maybe if you try, you can complete this transaction.

Thank you,
****** * *******
Initial Complaint
03/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Revco has sent multiple invoices regarding debts they are attempting to collect on behalf of ***********. I have never received invoices from *********** and requested documentation from Revco to document this alleged debt. I've spoken to customer service and their response is "we will send but it will take time". This has been going on for at least 6 months.
Business response
03/20/2024
Thank you for forwarding the complaint filed by Ms. Renee ***** on March 13, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ***** without her express authorization. We will reach out to Ms.
***** directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ***** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ***** without her express authorization. We will reach out to Ms.
***** directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ***** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:

***** ********* **** *** ****** ********* ** ***** ********** ******** ********** ************ ***** ******** ********** ** *** **** ********* ** ***** ***********************
Initial Complaint
02/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just received this text message from REVCO: Revco Solutions-Debt Collector. Ref#********** We recently tried to contact you.Call ###-###-#### or ****************. This is an attempt to collect a debt and any information obtained will be used for that purpose. Msg Data rates may apply. To optout txt STOP I have NEVER had an account with REVCO. I NEVER received a phone call or voicemail. I have NEVER received anything in the mail. I have NEVER received an email. And I have ZERO bills that are under my name that have gone to collections let alone this company in particular. Most importantly, since I’ve never had an account with REVCO, I did NOT consent to receiving text messages to receive communications from this company. Receiving a text message with a reference number to a debt that I have no idea what is - is absolutely inappropriate. Please remove whatever credit reporting you’re attempting to do on these fraudulent accusations.
Business response
02/29/2024

Thank you for forwarding the complaint filed by Mr. ********* ****** on February 22, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ****** without his express authorization. We will reach out to Mr.
****** directly under separate cover to respond to his concerns at the address provided in his complaint.

Mr. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:

***** ********* **** *** ****** ********* ** ***** ********** ******** ********** ************ ***** ******** ********** ** *** **** ********* ** ***** ***********************
Initial Complaint
02/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have contacted the company regarding 2 accounts that was establish in my name fraudently.I gave no consent or permission for the accounts to be opened in my name.These accounts are fraud .Im requesting the reporting of this account on my name stop immediately..I have reported this to the local police and attached a copy of the filing.
Business response
02/22/2024
February 22, 2024
********* **********
Better Business Bureau
1169 Dublin Rd.
Columbus, OH 43215

Re: ***** *****
Complaint Number ********

Dear Ms. **********:

Thank you for forwarding the complaint filed by Mr. ***** ***** on February 15, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ***** without his express authorization. We will reach out to Mr.
***** directly under separate cover to respond to his concerns at the address provided in his complaint.

Mr. ***** may contact an account representative regarding his complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
Attn: Consumer Assistance
** *** **** ********* ** ***** ***********************
Initial Complaint
01/23/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a letter dated January 15, 2024, from Revco Solutions, Inc. [Revco], informing me that Revco is "trying to collect a debt that [I] owed to *** ****** *** ******* [the ******]." As of 12/01/2021, Revco states I owed the ****** $1,135.95. Between 12/01/2021 and 01/15/2024, I was not charged interest nor fees, and "paid or was credited" $855.91. The total amount of the debt per Revco is now $280.04. On January 22, 2024, I contacted a representative at the Billing Department of the ******, and informed her of the debt-collection letter I received from Revco, including the date, Revco Solution's Reference No. and what Revco's states to be my account number from the ******, along with the breakdown of what Revco states I owed the ****** as of 12/01/2021, the amount paid or credited toward that amount, and the amount of the debt Revco states I currently owe. The representative informed me that based upon the ******'s records, I have no outstanding debt with the ******. She also informed me that the account number Revco provided in its January 15, 2024, letter is not an account number of mine with the ******. Last, she informed me she would pass along the information I provided from Revco's debt-collection letter to her superior. Thank you for your time and consideration. Sincerely, **** *********
Business response
02/02/2024
***********************

Thank you for forwarding the complaint filed by Mr. **** ********* on January 23, 2023.

Upon receiving complaints, Revco Solutions immediately conducted an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ********* without his express authorization. We will reach out to Mr.
********* directly under separate cover to respond to his concerns at the address we have on file.

Mr. ********* may contact an account representative regarding her complaint by phone at ###-###-#### between
the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** ***********************
Customer response
02/03/2024
I accept the business's response to resolve this complaint.

Regards,

**** *********
******************************
*******************
Complaint Number ******** against Revco Solutions, Inc. ("Revco")
*******************

Attached is a JPG of the letter dated January 31, 2024, that I received from Revco. I have decided to accept Revco's response.

Thank you for your time and consideration.

Sincerely,

**** *********

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