ComplaintsforPeak Property Group, LLC

• Initial Complaint

  07/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I signed a lease from August 2022 to midway through July 2023. Due to work-related reasons, I temporarily moved out of the apartment a few months before my lease term was up but continued to make rent payments and retained an active lease. I planned to move back sometime in early June. According to my lease agreement, I was NOT required to notify the property group of my departure. Throughout my absence, I remained in contact with the landlord through emails discussing potential subtenants and by submitting various sublease applications to keep them informed. Upon my return last month, I was shocked to find my apartment completely gutted without any prior notice, rendering it entirely uninhabitable. The flooring, kitchen appliances, and bathroom amenities had all been removed. Tools were scattered around the apartment, and my remaining belongings, such as the shower curtain, soaps, toilet plunger, and a few pieces of kitchenware, had been thrown into the closet/tossed aside (see YouTube link at bottom of page). Despite being up to date with my rent payments and still holding an active lease, the property management team showed little interest in helping me when I reached out to resolve the issue the following day. They initially argued that I had "abandoned" my apartment based on their opinion that there weren't enough personal belongings during their random, unannounced pre-construction inspections. After some argument, PPG claimed they would provide me with a refund of my June rent and security deposit. To ensure they honored the agreement, my legal advisor recommended drafting an informal contract, which I promptly sent to them. However, after acknowledging the receipt of my agreement, a senior property manager at PPG has remained unresponsive, leaving me in a state of limbo for an ongoing and frustrating 15-day period. As of June 10th, 2023, the official last day of my lease, I have yet to come to terms with PPG. Youtube video: ****************

  

  Business response

  07/13/2023

  Hi ******* - Thank you for reaching out about this issue. We apologize for any inconvenience or confusion regarding your apartment. As of July 13th, we have already come to an agreement with you and will process a refund per the agreement. Thank you for your patience in this matter.

  Thank you.

  Customer response

  07/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* *****

• Initial Complaint

  01/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My daughter and two roommates are renting an apartment from Peak Properties. Their apartment has been without working heat for approximately two weeks (12/24/22 through 01/07/23) due to broken radiators. Peak Properties has promised, but failed, to resolve the issue.

  

  Business response

  01/09/2023

  Hi **** - Thank you for reaching out about this concern. Can you please advise your daughters name or property so that we can further look into this issue?

   

  Thank you.
  

  Peak Property Group

  Customer response

  01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *******

  Customer response

  01/14/2023

  The issue with the heating has finally been addressed.  I now consider the issue to be resolved.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Peak Property took over an apartment building I was living at. I thankfully moved out a couple of months ago. They started doing renovations on the building which we were told they would be in and out of our units within a week. They were in and out of my unit for over a month and when I moved out they were still working on it. My hot water was also off for a week and when I emailed about it I got no response. In the process of doing my flooring the workers broke furniture. One night I had to sleep on the floor because they put none of my furniture back in place. When I reached out to Peak Property about it they would just take my name and said they would call me back. Two weeks later I still heard nothing from them until I had to start calling them everyday. I asked if I could speak to the manager but they said there was no number to speak to him. I thankfully found his phone number on the internet and that was the only way I got ahold of him. I was told over the phone I would get my last months of rent back from everything that had happened. I accepted the offer over the phone and was told it was supposed to come with my security deposit once I moved out. After receiving my security deposit there was not the extra month of rent with it. I called and was told I had to have a written email saying I was accepting the offer which I was never told. One of the employees talked to ****, the property manager and he is now trying to say he doesn't remember me accepting the offer and that the offer is now off the table.

  

  Business response

  09/22/2022

  Hi ***** -

  Thank you for reaching out about your experience while residing at our property. We are disappointed to hear that you had a negative experience while we were updating your apartment. We do not recall offering you a concession for one months rent. However, we would love to further discuss and make this right. Please feel free to call our office and would be happy to further discuss your specific situation.

  Thank you!

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a lease with Peak Property Group to get an apartment for the 22-23 school year. The move-in date set by them was 8/17/22. They had more than enough time to fix the damages and clean the apartment before handing me the keys to move-in. They handed over the keys on the 17th way after the promised time, but the unit isn't in a livable condition. Parts of the ceiling are falling off day by day, most of the locks are broken and the list goes on. I have contacted them over and over again. Initially they didn't even reply at all. I was able to get a response after sending in reminders. They started responding promptly after I gave them a negative review on google, but I've never got a favorable response nor a date when they'll fix any of the actual problems so that I can start living in my apartment. To this date they haven't even finished a single item in the move-in list I provided them with. It is not fair that I paid a whole months rent for this unit and haven't been able to live a single day in my apartment during this month. Furthermore, the electricity usage in my unit before I moved in is very high and they aren't willing to reimburse me for the electricity that they used.

  

  Business response

  09/01/2022

  Thank you for reaching out about these issues. We want to make sure to address every issue as quickly as possible, but also must prioritize the urgency of all or residents needs. We have reached out on several occasions to schedule and have not heard back so we have proactively scheduled work to be completed this week. Please let us know if that does not work otherwise we will work to complete these items as quickly as possible.

  Customer response

  09/02/2022

  I am rejecting this response because: The property manager reached out to me twice and in both instances I replied to his email within a few hours and he never replied again. And the solution offered doesn’t make up for the whole month which I paid for and wasn’t able to live in the apartment nor the electric bill that they left me with.
  

  

  Business response

  09/06/2022

  Thank you for your reply. While we acknowledge their are several minor items that needed addressed, this should not have affected your ability to reside and enjoy the full use of your apartment. We will make sure these items are addressed as quickly as possible.

  Thank you.

  Customer response

  09/06/2022

  I am rejecting this response because: Please let me know how I can I live in the house when pieces of the ceiling over the shower keep falling off day by day? Does Peak property expect me not to shower or do they not care whether the ceiling falls off? Then the door to the balcony and the bedroom are broken. I don't feel safe without having these doors locked. I have sent in maintenance requests to fix these along with a lot of other problems in the unit, but I have repeatedly emailed them and emphasized that I need at least these two issues fixed urgently so that I can start living in the unit, but as always nobody really cares. 

  Even in this complaint Peak Property keeps ignoring to acknowledge the other half of the problem which is in reference to the electricity usage before handing over the unit.
  

  

  Business response

  09/22/2022

  Hi ****** -

  It is our understanding that all issues at your apartment have been resolved. We appreciate your patience and giving us the opportunity to correct these issues.

  As far as the electrical billing issue, I am not sure that we completely follow. The electric bill is in our name until you moved in, at which time it was put into your name. Therefor we do not understand what electrical usage you are asking to be reimbursed for. Please feel free to call our office and we would gladly work to resolve this with you.

  Thank you!

• Initial Complaint

  08/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Peak Property Group has not returned my security deposit. I moved out of my unit on July 12th, and as of today, August 24th, I still have not received the deposit. I asked Peak about this, and they said, "30 business days." It has been over 30 business days. I have been treated extremely poorly by this company throughout my time renting from them, and they even tried to move me into a unit infested with black mold. All I am asking for is my security deposit back so that I never have to deal with this horrible company again. Thank you for your help.

  

  Business response

  08/30/2022

  Thank you for contacting us regarding the return of your security deposit. Your original security deposit for your first apartment rented with Peak Property Group from August 2020 to August 2021 was returned in September of 2021. We do not have record of a second security deposit being paid for your second apartment that you lived in from August 2021 to July 2022. Further, we show you still have a balance on your account for your second apartment since there was no security deposit on file. Please contact our office at leasing@peakpropertygroup.com to resolve. Thank you!

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am an architect that is in grad school at University of Cincinnati. I leased my apartment through the property group. I went to Seattle for an internship this summer. The apartment group was doing renovations and I granted them access to my apartment. When I first noticed the damage was July 8. During the renovation they had completely ransacked the apartment. There is no regard for my personal items. The property that was in the apartment. I can only assume windows or doors were left open. When I returned there were dead animals and fecal matter all over my apartment. As well as damage to the property and complete array and distraction. The renovation work they did within my unit I personally feel is unacceptable. Kitchen cabinets don’t close. Doors don’t close. The craftsmanship is lacking to say the least. The refrigerator does not have access to a plug and is covered in an infestation of bugs and smell. Even after being cleaned and bleached. The installation of the toilet was not properly done and every time you flush leaks all over the floor.Entire day was taken off work without pay to clean and put the apartment back from the damage that they had done. There is a list of maintenance issues that need to be addressed. I have requested these issues via email and portal five times. There has not been any attempt to contact or rectify the situation. They are refusing a walk-through post remodel for inspection. I have reached out multiple times to the property and the properties managers. There has been zero resolution. There is a complete lack of respect for the tenant and the property. I am dumbfounded by the fact that they can just treat someone’s belongings and space in this matter. Then refuse maintenance or to correct the issue. I’m pretty sure the refrigerator has to be replaced at this point. They have known about the issue for over a month and have chose to do nothing. Instead state most recent that they have other tenants to attend too.

  

  Business response

  09/01/2022

  Thank you for reaching out regarding your apartment. We apologize that your experience was less than satisfactory. We work extremely hard to ensure a smooth renovation for the benefit of all our residents. It is our understanding that all items have since been resolved, but if that is not correct, please reach out to our office and we would be more than happy to schedule a time to review and remedy.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I rented at **** ********* ***, Apt B, Columbus, OH from July 2021 to July 2022. During my year in the apartment, I had four separate instances of flooding/sewer back up in my apartment, resulting in missed time from work to clean up the damage and be on site during the repairs. I was not provided any compensation or discount on my rent for the inconvenience. I have received my security deposit back from the company and was assessed $350 for "carpet replacement". I find this charge to be unwarranted and unnecessary. There was a small amount of damage at the bedroom door where the cat scratched the carpet - which was because he was confined to the bedroom while the crew was dealing with the flooding and repairs over several days.

  

  Business response

  08/23/2022

  Thank you for reaching out regarding your concerns. We are sorry to hear that you had experienced some issues during your tenancy. We make every effort to ensure all work order items are resolved efficiently and effectively for each of our residents.  Our team was out each time a request was made and left the apartment in working order each time. Unfortunately, there are circumstances where issues can repeat themselves. When we process security deposits, we look in to the condition of the apartment when it is returned to us. In this instance, there was damage done to the carpet which would be a deduction from the security deposit. Given the circumstances, we are willing to provide a credit to your account of $150 to fully resolve this issue. Please confirm your forwarding address and we can issue the credit for you. Should you have any other questions or concerns, please do not hesitate to reach out.

  Customer response

  08/23/2022

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There are a number of issues that myself and my roommate have experienced both recently and also continuously over the past 9 months. We moved into this apartment on August 1st, 2021 which means that we have lived here a little over a year. Since September or October, we have made various and numerous maintenance requests that have mostly been effectively ignored. The primary issue that we have faced has been a ceiling/roof (we live on the top floor) that has been both leaking and collapsing continuously over the past 9 months. There are some more minor issues that are less pressing such as one of our lights rotting out of the ceiling and growing literal mushrooms, as well as a kitchen drawer that has broken off of the rails. All of these issues both big and small have been looked at and, although all three have been a problem for months and we have reported them, none of them have been fixed. Most of the time somebody will come out and tell us that there should be someone coming soon to fix it, and we have been told that about the same issues for 9 months. Now in addition to these physical and somewhat dangerous issues, they are charging us fees that we never agreed to in our lease renewal. Obviously, I refuse to pay fees that I don't owe, so I paid my rent on time that I actually did owe, but the false fees are now accruing late charges. Overall, I am incredibly frustrated and demoralized due to how I have been ignored and pushed down the line for a series of both payment issues and somewhat dangerous physical issues. In resolution, I would like to think that is reasonable to request that all these issues be resolved as soon as possible, and not as something that can be pushed off for another 9 months.

  

  Business response

  08/08/2022

  Thank you for reaching out about the issues you have experienced over the past few months. We take all issues very seriously and apologize for any delay in completion. We believe all repairs have been completed to date. If this is not the case, please advise what is outstanding and we will gladly look into and make sure it is properly addressed.

  Customer response

  08/08/2022

  Not a single one of the issues listed has been resolved.

  Customer response

  08/16/2022

  The ceiling is still leaking and caving, thats the main problem that is persisting. Additionally, there are still charges that we did not agree to on our account.

  

  Business response

  08/30/2022

  Thank you for the additional information. We scheduled and completed an inspection of the property last week, during which you were present. We were previously under the impression that all of these items were completed and apologize that several remain, including the roof and drywall repairs. We will work with our contractors immediately to resolve as quickly as possible.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been renting from peak properties at **** ****** ** ******** **** ***** for a while now, and I have filed maintenance requests, sent emails and called about a growing mold issue in our bathroom. The ceiling in the upstairs bathroom has clear water damage and mold is growing along the walls under the water damage. It has been giving me headaches for a while now. There is no exhaust fan in the bathroom. We need the mold to be removed, the drywall to be replaced, the roof to be fixed, and the leak in the ceiling fixed. • Early July: filed maintenance request form to remove mold • July 11th: the mold is treated as a surface growth • July 11th-20th: the mold has not gone away and has grown larger • July 20th: called and emailed peak about the mold- no response • July 23rd: emailed and called peak again about the mold • July 25th: peak replied to the email asking if the ceiling was wet • July 25th: sent more photos of the water damage from the ceiling and asked when someone will come look at it • July 26th: sent a follow up email since there was no response as to when someone would come by • July 26- Aug 1: heard nothing from peak • Aug 2nd: called and emailed peak again • Aug 2nd: peak calls back and says there is nothing they can do that the mold has been treated. To which I say they need to put in an exhaust fan and actually remove the mold or I will not be paying rent. • Aug 2nd: send more photos to peak showing the growing mold and a photo of the work receipt from 7/11.

  

  Business response

  08/10/2022

  Thank you for reaching out. We are sorry to hear that you are experiencing some issues with your home. Our maintenance technicians were at your home on 7/15, 7/20, 7/26 and again on 8/4 to assess and complete repairs, including remediation of any growth and temporary roof repairs. Roofers are scheduled to complete additional repairs this week. After the roof is repaired, our maintenance technicians will schedule a time with you to come back and address any additional interior repairs that are needed. We do recommend that the bathroom window is partially opened when the shower is in use to aid in ventilation. Please do not hesitate to contact us with any additional questions.
  
  Thank you.

  Peak Property Group

• Initial Complaint

  07/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They took over from my former landlord in Dec. i was working with former landlord to move to a different building in Aug 2022, which they also took ownership of. I spoke to ****** about doing so when they were suggesting renew our lease in feb and I told him what previous landlord was doing. He made me sign lease renewal first and explore transfer in august. I spoke with someone else when the property i was looking to move into had a apt open. Everything was fixed but i got sick in march n applied for rent help thru caa because I was struggling because of illness. I told them have pre-qualification letter about the funds and sent letter. Suddenly they said oh well we cant move you til you come current on rent then we have to move you to different apartment in new building because tenant renewed then almost 2 weeks ago Im trying to figure out if i am moving into the new apt or move out or stay and work with them to resolve my back rent somehow and was told new apt was rented and got 3day quit or evict notice. Two weeks before my lease was up. No papers filed then got another leave or evict email this past week. I want my security deposit back from where i was supposed to move in August back because I need that money to put down on a new place, if I can find one because they couldnt notify me when they decided to rent the apartment so I could find somewhere else to move to thru another leasing agency. Also stop eviction, theres a new ordinance in Cincinnati if you can pay rent show a letter showing you applied for rental assistance, which I did and I emailed letter to them, twice, and it shows in photos I uploaded.

  

  Business response

  08/01/2022

  We apologize that you are not satisfied with the situation, but you are currently several months behind in rent and cannot allow you stay in your current residence or transfer into another residents while you have a balance on your account. We advised you to pay the past due balance immediately in order to resolve the issue. Please feel free to reach out to our office with additional questions.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩